SUMMARY:

• Technical Communication Specialist with Web 2.0 Social Media, & Business Communication Experience
• 20+ years of writing, editing, management and mentorship in “old” media, social media and technical, marketing, & business communication and training
• Web 2.0, Internet, Communities, Business Processes, Networking, Electronic Design Automation ( Confidential ), Confidential, Telecommunication, Public Relations, Media Management, Writing and Editing
• FrameMaker (expert user), MS Office & Project, MindMapping, HTML, Wikis, Blogs, Graphics
• Communication Consulting, Content & Communication Plans, Web 2.0 Marketing Plans, Branding and Product Naming, Personal Branding, Confidential IP Library Databooks and Manuals, Complex Software Manuals and Online Help, API Documentation, Consumer Product Documentation, Business Plans and Marketing Collateral, Wiki Start - Up and Administration, Documentation Style Guide and Procedures, ISO 9000 Process Documentation
• Web 2.0, Technical Communication, Online Help, Media, Public Relations, and Marketing

WORK EXPERIENCE:

Confidential

Responsibilities:

• Business planning (business plans, investor and marketing presentations, etc.)
• Information design for projects, products, interfaces, and businesses using mindmapping and other tools
• Community development and management
• Social media strategy and planning, as well as online media design, development, and production
• Corporate and product branding and naming
• Personal branding, niche development, and blogging
• Marketing communication (press releases, brochures, websites, and other collateral)
• Technical writing (manuals, online help, internal/team wikis, etc.)
• Online presence development using WordPress as a content management system (CMS) and social media tools
• Training, workshops, and presentations on various aspects of the communication landscape

Confidential

Senior Technical Writer

Responsibilities:

• Developed training and trained internal users on using internal wiki (serving as main intranet platform) and online customer support system (eCRM)
• Trained and mentored support engineer taking up technical documentation role
• Helped develop procedures, policies and online systems for customer support and internal communication
• Co-owned, implemented, “tended”, and drove adoption for internal wiki, which served as the intranet platform, as the company went from pre-IPO start-up to billion-dollar market-cap concern
• Owned administration, content management, and training for web-based document delivery and eCRM system
• Developed and implemented single-sourcing strategy for network security processor documentation based on FrameMaker conditional text, variables, and other advanced features
• Documented and developed best practices for documenting network security processors, boards, and software

Confidential

Founder and Director, Technical & Business Communication

Responsibilities:

• Supported various ventures with technical and business communication needs, from product and corporate naming to press releases and product documentation
• Named three Silicon-Valley based companies in the mobile, software services and CMS/eCRM spaces

Confidential

Lead Technical Writer

Responsibilities:

• Trained and mentored technical writers based in multiple locations in North America as well as Armenia
• Developed documentation strategy, style guide and process document
• Planned, executed, and scaled documentation set for family of logic libraries
• Set up the process for converting FrameMaker content to HTML-based help system
• Moved complex documentation from MS Word to FrameMaker while staying on schedule for new material
• Supported Confidential 's Confidential (System-on-Chip) IP (Intellectual Property) Platform products, including Embedded Memories, Test and Repair of Embedded Memories, Standard Cells, and IOs
• Documented embedded memory generation software; both standalone and web-based versions

Confidential

Knowledge Engineer

Responsibilities:

• Designed and developed online knowledgebases for troubleshooting networking equipment
• Improved usability, customer satisfaction, and coverage with innovative knowledgebase designs
• Experimented with existing and emerging knowledgebase designs and tools

Confidential

Technical Publications Manager

Responsibilities:

• Integrated four technical writers, distributed geographically and across two divisions, into one team
• Managed publication responsibilities and workload of four writers each with independent deliverables
• Managed the transition of Lucent/AT&T Bell Labs writers into Cadence’s worldwide publications organization
• Trained team members and achieved compliance with process and style guidelines of the global organization
• Oversaw, wrote, and edited manuals for extraction, verification and signal integrity software

Confidential

Documentation Lead

Responsibilities:

• Cross-trained support engineer for technical documentation role; developed skill and tool training curriculum
• Contributed to style guideline development & maintenance; brought manual sets into conformance with them
• Performed Webmaster duties for the intranet/internal websites for Confidential IP division
• Owned ISO 9001 process documents and document repository
• Wrote, updated, and maintained documentation for UPR and GDT software, then for Physical Library Division
• Interviewed and supported C++ programmers, support engineers, and field personnel

Confidential

Information Design Intern

Responsibilities:

• Developed brand and interface elements for promotional, packaging, and instructional collateral
• Researched and presented report on the impact of the Web on consulting business
• Developed information hierarchies and naming conventions

Confidential

Technical Writer/Help Developer

Responsibilities:

• Developed user manual for Confidential -based business modeling tools
• Produced Windows help

Confidential

Telecommunications Equipment Developer

Responsibilities:

• Developed material for re-training analog technicians to install, manage and operate digital exchanges
• Developed operator, administration, and technical manuals for Confidential and digital central office exchanges
• Managed versioning and release of software (via physical distribution of disks and memos)
• Participated in physical layout and design of products