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Sr. Technical Writer Resume

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West Sacramento, CA

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SUMMARY:

I am looking for a position where I can use my extensive technical writing skills and technical knowledge. I am also looking for a company that is making a positive difference in the world.

SOFTWARE:

MadCap: Flare, Capture, Mimic

TechSmith: Camtasia, SnagIt

Microsoft: Word, Excel, PowerPoint, Access, FrontPage, Visio, Sharepoint, Perforce

Adobe: FrameMaker, Acrobat, PhotoShop, InDesign

RoboHelp, WebWorks, WordPress:

Programming Software: (introductory level) Ruby, Python, Java, Visual Basic, C++

PROFESSIONAL EXPERIENCE:

Confidential, West Sacramento, CA

Sr. Technical Writer

Responsibilities:

  • Currently working with the Information Security & Privacy Office ( Confidential ) to develop and create emergency procedure documentation for the Disaster Recovery and Business Continuity (BR/BC) team.
  • The BR/BC team and I interview and work closely with the various departments, managers, and executive teams to collect and write required processes to be followed in the event of an emergency.

Confidential, Rancho Cordova, CA

Senior Technical Writer

Responsibilities:

  • I developed, redefined the company documentation vision, and delivered user guides, online help, and marketing materials for a suite of malware detection and analysis software tools using MadCap Flare and Adobe Photoshop.
  • I also created training, software introduction and ‘how to’ videos.
  • I designed new and efficient documentation processes as well as implemented revision tracking and communication channels with the software engineers, managers, and QA team..

Confidential, Sacramento, CA

Editor and Chief

Responsibilities:

  • I hired photographers, models, and makeup artists to create images for the Confidential .
  • I managed the creative team, developed production timelines, and adhered to tight budgets.
  • I wrote and edited articles for the magazine as well as designed page flow and magazine layouts using Adobe.

Confidential, Sacramento, CA

Technical Writer

Responsibilities:

  • I worked with a Confidential system update team to develop the hardware installation and upgrade processes for Confidential computers, communication resources, and 911 dispatch centers.
  • I developed the implementation and operational documentation for the call centers including software applications and infrastructure.
  • I worked closely with the investigation team to develop system installation plans.

Confidential, Rancho Cordova, CA

Technical Writer

Responsibilities:

  • I worked in a disaster recovery development team to build an emergency recovery process for their new disaster recovery data center.
  • I developed implementation and operational documentation for the data centers network with detailed topologies, software applications, hardware installation plans, and infrastructure (security, power, and cabling processes).
  • I worked closely with the testing team to develop system test documentation that closely represented disaster scenarios.
  • I created emergency disaster recovery procedures for IT support, nurses, and administrative staff.
  • I also created standards for employees who were required to adhere to HIPAA requirements during emergencies.

Confidential, Concord, CA

Technical Writer / Trainer

Responsibilities:

  • Working with software engineers, sales reps, and the marketing team, I develop documentation for an in - memory financial trading software package using FrameMaker, Microsoft Word, PowerPoint, and Visio.
  • I also developed programming training guides and sample code and API documentation to add customized features to Confidential software.

Confidential, Santa Clara, CA

Technical Writer / Curriculum Developer

Responsibilities:

  • Working with the programming and the marketing teams, I developed user guides and marketing tools for on-demand online provisioning software using FrameMaker and Microsoft Word while maintaining Confidential standards.
  • I also created an online training course for end-users using Confidential (Flash-based video capture software) and Photoshop.

Confidential, Rancho Cordova, CA

Technical Writer

Responsibilities:

  • Working with software engineers, doctors, nurses, and project managers, I developed documentation, presentations, and training materials for an online help and FAQ medication and symptom discovery system used by doctors and nurses in eight states.
  • I also created technical documentation used to track programming development, testing procedures, installation steps, and system modifications.
  • This process required adherence to HIPAA compliant (patient privacy rights) documentation standards.
  • I then presented the documentation to the State of California Department of Health Services approval board.

Confidential, Rancho Cordova, CA

Technical Writer

Responsibilities:

  • Working with software engineers, technical support teams, and trainers, I created user manuals, online help system, and developed a new frequently asked questions database for a medical billing system and patient tracking software.
  • All documentation required adherence and understanding of HIPAA documentation standards.

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