SUMMARY:

• A senior technical writer with experience writing about varied products in the networking/telecommunications and software spaces;
• Documentation has included web content, White Papers, strategy pieces and product comparisons, data sheets and press releases; user, reference, installation and configuration guides, API guides, on - line Help and release notes, instructional articles and manuals;
• Target audiences have been diverse and technical, external and internal.
• Proven technical aptitude as well as a compelling interest in technology;
• A demonstrated curiosity that drives a quick learning curve;
• Familiarity with SDLC, networking technologies, security (AAA, algorithms, firewalls); programming languages and user interface design;
• Excellent writing ability combined with versatility in topics, document types, styles and audiences;
• The ability to establish solid rapport with subject matter experts;
• Highly-developed research skills;
• The capability to conceptualize and create illustrations;
• Exposure to a range of documentation tools and content management systems;
• My knowledge base features a solid background in networking, with a demonstrated emphasis on documenting networking products and solutions, from LAN and WAN to Internet. Technologies and architectures include Ethernet, ATM, OSI, SNMP, TCP/IP and a range of routing protocols. I have described network management applications, network operating systems, and evolving networking technologies.
• My work has included security features documentation. On multiple projects, I described aspects of AAA, firewall components and strategies, as well as the use of public and private keys and related algorithms.
• I am versed in mobile technologies, Cloud infrastructure and related components such as OpenStack,Big Data and Infrastructure as a Service. I am familiar with concepts and practices of business logic and intelligence.
• Documentation tools used include Frame Maker, Microsoft Word, Open Office, PowerPoint, QuarkXPress, and Adobe Acrobat, XML/DITA, and Confluence WIKIs. Operating system familiarity features Microsoft Windows, UNIX and Linux.
• Programming exposure includes the understanding of basic programming concepts and the ability to read code and create relevant samples. Language familiarity is expressed in understanding of principles and practices of C, C++ and Java. Related projects include the construction of programming archives and writing API/SDK guides.
• I have used the JIRA bug tracking system on multiple projects.

PROFESSIONAL EXPERIENCE:

Tech Writer

Confidential, Charlotte, N.C.

• Documented critical database applications towards redesign (Compliance).

Senior Technical Writing Contractor

Confidential, Southlake, Texas

• Completed series of technical and web content pieces for Confidential . I worked on a number of Cloud-based infrastructure projects that included hardware MOPs and network illustrations. Simultaneously, I created a successful series of White Papers and web content for the Saturn web site on Big Data, OpenStack, IaaS and more.

Confidential, Saratoga, CA

Freelance Writer

• I worked as a freelance writer, primarily through the eLance portal. Clients include Confidential, an Confidential in New Hampshire, and Payliance, an ACH development company in Columbus, Ohio, for which I wrote an API guide. I completed a two-month assignment writing two internal customer support manuals (Runbooks) for Jasper Wireless. Additional work has included marketing writing for two separate clients, one a sports software/marketing firm in Orange County, and RFP proposal writing for a graphics firm in Virginia.

Confidential

Technical Writer (contract)

• I upgraded more than a dozen manuals for the Confidential . Topics ranged from internal software architecture components to APIs, and included functional description of the core software that enables mobile service providers to configure and enforce policy in response to subscriber requests. The project required intensive multitasking while working with a range of relevant SMEs. Using XML, I produced the guides for publication and distribution to clients.

Technical Writer

• I documented a cloud-related security management service for Dome9. The service enables administrators to define managed server groups and provide allotted access to specific users on a per-group basis. My work included a technical description of the service’s purpose and a series of function-oriented process descriptions. I wrote in Microsoft Word and ported the material to an HTML-based format.

Confidential

Senior Technical Writer

• I documented two sophisticated Middleware Management products. I completed two documents; the first was a Product Administration Guide to assist enterprise managers in installing and configuring the middleware product for their users. The second guide was geared to those responsible for managing the ongoing middleware messaging application. I interacted with a full complement of subject matter experts towards completing these projects.

Freelance Writer & Marketer

Confidential, Silicon Valley, CA

• I focused on website copywriting, marketing writing and affiliate marketing, developing my own website on the topics of fitness and health.

Confidential, San Jose, CA

Technical Writer

• I wrote a CLI (Command Line Interface) guide for an optical networking product.

Confidential, Mountain View, CA

Technical Writer

• I created a series of WIKI-based learning tutorials for new employees. Topics included software services, databases, and front-to-back end interactions. This was an intensively technical assignment that required swift assimilation of the concepts and practices of the infrastructure beneath the Confidential portal.

Confidential, San Jose, CA

Technical Writer

• I completed two primary projects for Confidential, working in the Automation department within QA. The first involved compilation of a WIKI-based library that archived the key programming operations (‘wrappers’) used in testing the Confidential portal. The second task was writing two manuals for a pair of Web 2.0 applications designed to ‘step’ QA personnel through the process of converting select manual test cases to automated status.

Confidential, Walnut Creek, CA

Technical Writer

• I wrote a comprehensive System Administration guide for the company’s Voice over IP product/solution. Topics included installation and basic configuration, as well as functional descriptions of routing, rates, subscriptions and custom module features. I also led a User Interface redesign effort to reorganize UI function and aesthetics.

Confidential, Hartford, CT

Marketing Writer

• I wrote marketing brochures, including a detailed profile of the founder that described his personal history and contribution to the design of leading-edge automobiles.

Confidential, San Jose, CA

Technical Writer

• Revised user and reference guides for network operating system software.

Confidential, San Jose, CA

Technical Writer

• I wrote user and command reference guides dedicated to a proprietary network operating system. Topics included Generic Routing Encapsulation, Equal-Cost Multipath Forwarding, and Basic IP Routing.

Confidential, Mountain View, CA

Technical Writer

• I wrote a user’s guide and produced a series of product data sheets. Revised a substantial product marketing requirements document (MS Word), and participated in product development and schema design discussions.

Confidential, Santa Clara, CA

Technical Writer

• I created a complete set of test process instructions for testing Shasta’s Internet edge routers. This involved understanding the manufacturing process, and accurately relating the detailed router installation process.

Confidential, San Jose, CA

Technical Writer

• Documented product architecture and user interfaces, revised specifications, and wrote White Papers.

Confidential, Silicon Valley, CA

Technical and Marketing Writer

• Entertainment and educational software guides for simulations and educational software;
• Technical marketing projects for Silicon Graphics (SGI). The first was an Intranet marketing strategy series. The second was a technical product comparison of super-computers for a recent SGI acquisition;
• 18 months as the on-site technical and marketing writer for David Systems ;
• Documentation included two hardware manuals for David Systems’ routers, a network management guide for an SNMP-based network management tool, and a related online Help system. I also wrote a White Paper on emerging Ethernet technologies;
• Two contracts, Confidential . I wrote and revised router installation guides and created an installation/configuration guide for a network stack/remote access product.
• Created an instructional and a user’s guide for an Ethernet 10/100 LAN switch, for Confidential.