Senior. Technical Writer Resume San Jose, CA - Hire IT People

SUMMARY:

An experienced leader of technical content projects and staff, focused on creating cost - effective solutions to complex issues on deadline and within budget.
Content Strategy
Customer Research
Leadership
Project Management
Writer/Editor
Journalistic Background
Staff Management
Mobile/Web App Content & Design
Cross-Functional Team Player
Has a wide range of experience as an individual contributor, staff manager, and content strategist in the journalistic and Confidential fields with a global awareness for a variety of audiences and products.
Experienced in balancing content quality with tight deadlines via strategic planning, deep awareness of writers and content issues, and understanding release processes.
Well-versed with content strategy and mapping, allowing effective customer journeys .
S killed at analyzing user and industry needs for content, and organizing complex project plans and processes.
Established track record of discovering and establishing creative solutions to content and customer issues .
L ead change programs within organizations by building relationships; by working effectively at all levels and across functional areas; and by building consensus in a matrixed organizational structure.

TECHNICAL SKILLS:

Proficient with Microsoft's Word, Excel, Outlook, PowerPoint, Project, and Visio ; Adobe FrameMaker, Acrobat and Illustrator; HTML / XML / SGML ; Madcap Flare; as well as Dreamweaver, WebWorks Publisher, SnagIt, Vasont, Xmetal, Acrocheck, JIRA, Contour, Simplify, symHelp, RoboHelp, SharePoint, Confluence (CMS and wiki) - all within the Agile, Windows XP Professional, UNIX, Linux, and MVS operating system environments.

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

Senior. Technical Writer

Responsibilities:

designed, wrote and edited Confidential for product’s hardware and software.

Confidential, Mt. View, CA

UX Content Manager/Writer

Responsibilities:

wrote content for mobile/desktop apps and online user experiences for Cloud storage products.

Sr. Information Developer

Confidential, Mt. View, CA

Responsibilities:

Wrote and created documentation strategy plan, release notes, Installation Guide and on-line help for several Confidential products, including the Clearwell email-search software product.

Sr. Integration Content Manager

Confidential, San Jose, CA

Responsibilities:

Created an e-commerce focused strategy to bring consistency and identity to documentation produced by the Professional Services group, starting with the newly-formed Point-of-Sale ( Confidential ) integration team. Produced a style guideline, templates, and content for merchant-facing documentation and templates for internal processes, announcements, and emails.

Web Content Writer & Publisher

Confidential, Mountain View, CA

Responsibilities:

Performed publishing and editorial duties (rewriting, editing, proofreading, and quality control), and acted as a producer for Confidential ’s Confidential partner website ( Confidential ) and extranet web pages.
Completed editing and migration of content to new CMS for launch of newly designed web pages.

Sr. Content Manager

Confidential, San Jose, CA

Responsibilities:

Created online content and global strategy within an Agile environment for various Confidential e-commerce products within the Confidential Solutions business unit.
Core duties included copywriting, project management, usability design, and cross-functional communication for this popular e-commerce company.

Manager, Information Design

Confidential, Mountain View, CA

Responsibilities:

Managed daily activities and assignments of nine senior information designers, as well as performed mentoring, training and review of their work and career goals responsibilities.
Created and improved processes, and executed on cost-saving strategies.
Created online and printed customer-facing documentation (install, setup and quick start guides), in-product user assistance (Help) topics, UI text, and customer support content for this well-known e-commerce company.

Sr. Technical Writer

Confidential, Sunnyvale, CA

Responsibilities:

Solely responsible for designing, writing and managing all Confidential and related processes, procedures, strategies, templates, and schedules for this Confidential start-up company in the mainframe marketplace.
Documentation included user and system administration guides for the z/OS, Linux, and Windows operating systems.

Consultant

Confidential, San Jose, CA

Responsibilities:

Designed, wrote and edited Confidential and user help content for various software products, including the Confidential web-based applications of Confidential

Manager, Information Development

Confidential, Foster City, CA

Responsibilities:

Established common standards, processes, strategies and tools for the new documentation group that supported this early Confidential web app and search-engine company.
It was a leading web search and networking company.

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Senior. Technical Writer Resume

San Jose, CA

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