SUMMARY:

• My objective is to provide excellent technical communication, either as an individual contributor or as part of a team - from scoping to process analysis to documentation planning to user interface design to final result.
• I excel at researching and organizing information, writing clear, concise, and useful documentation; analyzing and writing processes and procedures; and communicating concepts in clear language.
• I am always working to improve my skills and increase my knowledge.
• In particular, I wanted to strengthen my skills with API documentation.
• Via my contacts on Confidential I found some excellent classes on Udemy taught by a technical writer with extensive experience in writing APIs.
• I am also writing articles about hiring and onboarding technical writing consultants, and developing a critical thinking workshop, a subject that has not been getting enough attention lately.

TECHNICAL SKILLS:

Operating Systems: DOS UNIX/Linux Windows 3.1 through Win7 OS X

Hardware: Windows PC Sun AS/400 MacBook Pro

Tools: DITA Oxygen XML Author Astoria Content Management System Confluence Confidential Sites Confidential Docs Confidential Snagit Microsoft Word Adobe Photoshop and Illustrator CS6 Adobe Acrobat Professional Kalinda OnlineHelp Tool HyperSnap Remedy Database StarTeam Clarify ClearQuest ClearCase Sharepoint Command Line

PROFESSIONAL EXPERIENCE:

Technical Writer

Confidential

Responsibilities:

• Working in an Agile environment, I used Oxygen XML Author in conjunction with Astoria CMS using DITA principles to bring early version API content into alignment with the latest version. Using Word
• I created developer documentation for an SDK used to build apps for iOS and Android, and used Confluence to keep the team updated on my progress.

Technical Writer

Confidential, MountainView

Responsibilities:

• Built an online information repository with Confidential Sites, used by Confidential Fiber Network Operations Center technicians to maintain the fiber network.
• Also integrated the sites of all Confidential Fiber groups into the NOC repository.

Technical Writer

Confidential, San Francisco

Responsibilities:

• Documented tools and procedures for risk assessment

Technical Writer

Confidential, Emeryville

Responsibilities:

• Created banking compliance policies and procedures documentation for this private mortgage insurance startup

Operations Specialist

Confidential, Mountain View

Responsibilities:

• Created training materials for photographers in the Confidential Business Photos program, including photographing camera equipment, writing detailed setup instructions, procedures for using Confidential applications and Confidential 's proprietary panoramic stitching software for creating 360-degree virtual tours.

Senior Technical Writer

Confidential, Sunnyvale

Responsibilities:

• Wrote release notes, patch notes, knowledge base articles, and documentation for new features of Confidential ’s server management system.
• I was also responsible for successfully overseeing the localization of 1,000 pages of documentation into Japanese, and its conversion into online help, first in English, then in Japanese within a very ambitious timeframe.

Senior Technical Writer

Confidential

Responsibilities:

• Created installation and configuration guides and operations manuals for the Confidential prepaid VoIP product ( Confidential and Confidential Gateways); installation, configuration and customization guides for the GRICtraveler server product (including customer-specific customization instructions); online help for the GRICdial and Mobile Office clients product (including IEEE 802.11b Wi-Fi wireless information); Confidential configuration guides for Confidential 3640 and AS5300; Settlement (clearinghouse) administration guides; provided product design feedback and direction; assisted with the QA process; acted as lead writer.

Confidential, San Jose

Responsibilities:

• Designed and developed user documentation and training materials for the Accounts Receivable and Cost Accounting Groups to assist in their migration to the Baan Financial Enterprise system.

Confidential, Sausalito

Responsibilities:

• Online Help for Confidential for Windows.
• Interviewed subject matter experts and worked with the software to design and implement a 400+-topic, context-sensitive, online help system for this Windows-based credit reporting software product.
• Created online help for five product releases.

Confidential, Pleasanton

Responsibilities:

• Documented system network. Interviewed IT subject matter experts and used network discovery tools to provide a clear picture of the corporate network for a major system upgrade.

Confidential, Cupertino

Responsibilities:

• User Guide, Order StatusDetached Browser. Worked with the software and converted existing help files from this third-party product into a user guide for HP Channel Partners and Sales Reps.

Confidential, Mountain View

Responsibilities:

• Service Provider Process Guide. Used existing materials to develop a guide for potential Sun service providers in Asia and Latin America to use in the certification and training process.

Confidential, Menlo Park

Responsibilities:

• Online Help topics for new release of Sales Enterprise.
• Wrote new and updated existing help topics.

Confidential

Responsibilities:

• User Guide, BusinessBase Version 2.0. Wrote an updated version of the user guide for the 2.0 release of this on-line search software product.

Confidential

Responsibilities:

• Wrote abstracts of all articles published in trade publications every week about direct banking (any banking not done in a branch).

Confidential

Responsibilities:

• Training Materials, New Business Procedures.
• Worked on both phases of the Core Systems Integration Project ( Confidential ) to develop order entry training materials and new business procedures by analyzing flowcharts and by extensive interviewing of subject matter experts in San Ramon and Houston.

Confidential

Staff Technical Writer, Manager

Responsibilities:

• Designed and developed user manuals for integrated, multi - module accounting packages, medical management software, a network management system and a 4GL language for three software development companies in Southern California. Also managed projects and other writers. selected accomplishments
• Won extremely lucrative new business for a client by leading a team of writers, developers, and translators in translating 1,000 pages of product documentation into Japanese, and converting it to online help within an insanely ambitious time frame.
• Integrated the global reorganization and the process of mapping and analyzing business procedures into a division-wide training program.
• Prevented downtime and loss of productivity with a training program that led to the seamless transition of an accounting department to the Baan Enterprise product.
• Reduced rollout time and the need for extensive technical support by diligently maintaining installation instructions and coordinating the management of release notes with the bug tracking database for a network management product with frequent release rollouts, enabling customers to confidently perform frequent updates of globally-distributed systems.
• Accelerated delivery time and reduced delay between completion of development and completion of documentation by creating a new documentation process and design for an integrated series of business applications.
• Designed and led a four-week basic digital imaging class selected documentation products
• Confidential Current Intelligent Environments API and SDK developer guides
• Online training materials for photographers in Confidential Business Photos, a StreetView project, including FAQs, a ten-chapter manual, and interactive quizzes
• Confidential release notes, patch notes, knowledge base articles, new feature documentation, Japanese documentation translation
• GRICprepaid VOIP product installation, configuration, and operations manuals
• Infrastructure configuration manuals for Confidential and Confidential telephone gateway Confidential -based operating systems to coordinate with GRICprepaid product
• Online help for GRICdial and Mobile Office Clients
• Configuration and customizations instructions for GRICtraveler servers
• User documentation and training materials for Baan Accounts Receivable and Cost Accounting products for Confidential Corporation
• 400-plus topic online help system for five releases of Confidential Software's credit reporting product
• System network discovery documentation for Confidential
• User guide for Confidential 's sales channel order status product
• Service Provider Process Guide for Sun Systems' Asia and Latin America service providers certification and training programs
• Online help for new release of Confidential Sales Enterprise product
• User guide for Confidential 's Business Base database search software
• Abstracts of direct banking articles for Confidential
• Training materials and new business procedures for Confidential USA's Systems Integration Project
• Amplifier testing user instructions for Confidential
• Developer's manual for a 4GL language product for McDonnell Douglas Information Systems International
• Automated appointment scheduling, electronic claims submissions, and integrated patient accounting systems for Westland Software House