SUMMARY:

18 years of professional technical writer, trainer, and instructional designer experience. Strengths include problem solving, working with end users to gather necessary data, defining job requirements, and applying collected data to technical and instructional documentation.

AREAS OF EXPERTISE:

Demonstrated skills in developing Online Help Systems, Cyber Security, CBTs, Web Sites, eLearning, Training Documentation, Style Guides, Tutorials, API Software Documentation, Reference Manuals, and User Guides. Experienced in the use of Captivate, InDesign, Articulate 360, sPhotoshop, Adobe Technical Communications Suite, Microsoft Professional Suite, and Visio.

SOFTWARE:

• Adobe InDesign CC
• Acrobat Professional X
• Adobe Premiere Pro
• Adobe Captivate
• Adobe RoboHelp
• Adobe Photoshop
• Adobe FrameMaker
• Camtasia
• Microsoft Office Suite
• Microsoft SharePoint
• SharePoint Designer
• Corel VideoStudio Pro
• Corel PaintShop Pro
• Snagit 18
• Visio
• MediaWiki
• XMLWriter
• Open Office
• WordPress
• WebEx
• WebSense EIM
• Microsoft Project
• TCP / IP
• PPP
• NNTP
• ASYNC
• POP
• Frame Relay
• OSI / SONET
• IMAP
• ISDN
• X.25 (SVCS & PVCS)
• SMTP
• VOIP
• Windows 10
• SQL Server
• Mac OS X v10.3 Panther
• LINUX
• UNIX (SOLARIS)
• HTML
• XML
• PASCAL
• XHTML
• COBOL
• VTML

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, OH

Instructional Designer

Responsibilities:

• Collaborated with team members and provided expertise in the development and application of methodologies for e - learning course and CBT module design. Planned, managed, and executed assigned projects; utilized appropriate resources and developed comprehensive project, change, and communication plans specific for Confidential ’s new Time Reporting system.
• Conducted needs analysis to identify various learning needs utilizing job aids.
• Partnered with SMEs to select appropriate delivery methods for e-learning courses and CBT modules. Recommended strategies to support learning objectives.
• Created project documentation using Adobe InDesign CC, including e-learning courses and CBT module development criteria, templates, and storyboards. Measured and evaluated effectiveness of learning solutions.
• Assessed and modified existing training programs to meet design standards, competency requirements, and provide reliable measurement of learning objectives' achievement. Evaluated projects to ensure learning objectives and requirements were met.

Confidential, Columbus, OH

Instructional Designer

Responsibilities:

• Develop content from a storyboard into an engaging and fully functioning eLearning course
• Meet often and work with Subject Matter Experts (SMEs) to create learning activities and course content
• Apply instructional design theories, practice, and methods tutorials using new themes, state-of-the-art video editing tools as follows:
• Captivate
• Camtasia
• Adobe Premiere Pro video editor
• Adobe Audition audio editor
• PowerPoint 2016
• SnagIt 18
• SCORM and LMS

Confidential, Westerville, OH

Instructional Designer

Responsibilities:

• Articulate 09, 2, and 3
• Captivate CP
• InDesign CC
• Camtasia 9
• Adobe Premiere Pro video editor
• Adobe Audition audio editor
• SitePal - Robotic Avatar and Text-to-speech online software
• PowerPoint 2016
• SnagIt 18
• ScreenCast-o-matic
• SCORM and LMS

Confidential, Columbus, OH

Technical Writer

Responsibilities:

• Worked on the Confidential program.
• Engaged daily in close consultation with the Technical Lead to develop comprehensive architecture software program to replace the existing CCIP grants program.
• Worked closely with over 40 department SME's to develop plans and strategies for implementing Confidential .
• Consulted daily with the SMEs either in scheduled meetings or individual discussions to analyze data for the Confidential program.
• Recorded minutes of each meeting for the consolidated comprehensive application, decision framework, one plan, and the dashboard subcommittees. Transcribed minutes for all meetings.
• Attended steering committee meetings and made suggestions for the development of the Confidential program.
• Created new documentation templates and workflow diagrams.
• Suggested to Technical Lead advantages and disadvantages of specific applications necessary for the development of the Confidential architecture.

Confidential, Dublin, OH

Instructional Designer

Responsibilities:

• Created engaging learning activities and compelling course content that enhanced retention and transfer of knowledge using ANCILE uPerform 5.2
• Worked with subject matter experts and identified target audience’s training needs
• Stated instructional end goals and created content that matched them
• Visualized instructional graphics, the user interface, and the finished product
• Applied tested instructional design theories, practice, and methods
• Created supporting material/media using Captivate 9 (audio, video, simulations, role plays, games, etc.)
• Decided on the criteria used to judge learner’s performance and developed assessment instruments using Captivate 9
• Maintained project documentation and course folders

Confidential, Columbus, OH

Cyber Security Technical Writer

Responsibilities:

• Security Intelligence
• Security Operations Center
• Cyber Defense (Response)
• Vulnerability Scan Management
• Attack & Penetration
• Researched, wrote, edited, and maintained various forms of media regarding software enhancements, processes, and procedures. Interpreted highly-technically sensitive notes and transformed them into user-friendly documentation.
• Wrote technical communications and documentation involving SME, program designers, and top-level managers to become more knowledgeable and familiar with company software and technologies.
• Created, edited, and designed content for various Web sites - Internet, Intranet, and Online Help.
• Contributed creative skills as needed for:
• Writing special interest and employee relations articles
• Designing and creating brochures, guides, publications, internal and external communications, report samples, and promotional materials
• Graphic designs for illustrations, charts, and photographs included in publications
• Designed and developed process and procedure documentation for each team.
• Assisted other departments with technology-related projects by writing, editing and reviewing creative materials as well as providing informative insights and direction.

Confidential, Gahanna, OH

Responsibilities:

• Design and develop for multiple content and lead generation websites on WordPress
• Support WordPress websites by installation's configuration, and testing of application software supporting system.
• Facilitate client WordPress training, site documentation and maintenance
• Design interfaces and graphics for presentations and mobile-delivered applications

Confidential, Columbus, OH

Technical Writer

Responsibilities:

• Developed Collection Information Management System (CIMS) interface API software documentation for the Ohio Attorney General’s Office (AGO).
• Created XML data mapping detail tables for record types referencing full cycle layout Excel worksheets.
• Interpret application source code and extract the information in order to create API documents.
• Researched and worked closely with software developers and SME’s, both on and off site, to create software documentation as follows:
• Client Integration Technical Guide
• Software Change Management Plan Questionnaire
• Master Interface Matrix
• Client History, Demographic, Financial Transactions, and Integration interfaces
• Conducted virtual meetings with AGO and Ventech staff using “Go To Meeting” streaming media software.
• Created other key documents for the system, including system user guides, operations manuals, interface control documents (ICDs), and onboarding documentation.
• Manipulated and produced document graphics using Visio and SnagIt software.
• Design and develop for multiple content and lead generation websites on WordPress.
• Support WordPress websites by installation's configuration, and testing of application software supporting system.
• Facilitate client WordPress training, site documentation and maintenance.
• Design interfaces and graphics for presentations and mobile-delivered applications

Confidential, Columbus, OH

Technical Writer

Responsibilities:

• Developed User Guides for online customer/biller payment options from baseline requirements:
• Manage Accounts
• Manage Transactions
• Payment Entry
• Reports
• Enrollment processes
• Pay Bill Now
• Responsible for communicating with QA and Project Managers to ensure API software product compatibility.
• Create use cases from business requirements.
• Captured and modified screen shots for coordinated step by step instructions.

Confidential, Columbus, OH

Technical Writer

Responsibilities:

• Create Functional Requirements (FR) documentation using business requirements, mockups, wireframes, API documents, and SME notes and verbal directions.
• Create use cases from business requirements.
• Responsible for disseminating and storing all related information necessary to provide team members with data they can use to create software applications.
• Work closely with QA team to determine accuracy of FRs and test cases.
• Conduct meetings with SMEs in other offices to discuss and determine best case results for documentation.

Confidential, Marysville, OH

Instructional Designer / Senior Technical Writer

Responsibilities:

• Developed curriculum to train system functionality of McAfee EndPoint Encryption and Honda's Supplier Relationship Management ( SRM ) software used by IT security to support fifty-four thousand Honda of America users.
• Developed training materials, including student guides, trainer support guides, user manual(s), and training evaluation / assessment tools using Captivate CS5, Camtasia 7.0, and Adobe RoboHelp 8.
• Developed training materials for use in either a traditional classroom setting or a virtual / webinar format ( WEBEX ), Computer Based Training ( CBTs ). LMS
• Analyzed training effectiveness identified and communicated potential improvement opportunities using Captivate Quiz manager.
• Edited, formatted, standardized, and made changes to written materials using Captivate's text-to-speech functionality.
• Met biweekly and daily communications to collaborate with technical team members (such as developers or testers, SMEs, and Project Managers) to clarify functionality for training documentation.
• Worked collaboratively with a team of trainers to deliver a Train-The-Trainer course. This includes:
• Providing training to stake-holder trainers to prepare them to deliver a training course for a new business system affecting over 54,000 end users worldwide.
• Delivering live presentations and providing instruction during hands-on training on system functionality and end user training curricula.

Confidential, Pittsburgh, PA

Senior Technical Writer

Responsibilities:

• SharePoint Administrator. Initiated implementation of SharePoint ( SP ) Communications Services for Pittsburgh office with Confidential ’s Israel IT department to establish SharePoint standards and working applications necessary for sharing and creating SP sites and pages. Also, edited SharePoint using SharePoint Designer 2007.
• Responsible for working with ShadeTree Architectural software engineers to design and create table of contents for software documentation.
• Filmed and edited HD videos for training purposes using Corel Pro 3 and Camtasia Studio 7 software. Training videos were an hour in length and used for training engineers new to ShadeTree software.

Confidential, Solon, OH

Senior Technical Writer

Responsibilities:

• Responsible for creating and editing 400 page user manual. Revised and edited 1,500 page reference manual.
• Created graphics and web help videos by utilizing Camtasia Studio 6.0 software. Developed exact slide timings, animations, sound effects, narrations, webcam videos, and webpage applications.
• Developed context-sensitive on-line help using RoboHelp, Captivate, and Snagit 9.
• Facilitated and organized meetings with SMEs to discuss and formulate project goals, and deadlines for the development of the user’s manual. SMEs submitted their schematics in MS SharePoint, and it was my duty to transpose data into FrameMaker 7.2 format.
• Worked closely with project managers to ensure all revisions were produced on time, and that all replies from SMEs and Audit were edited, corrected, and responded to in a timely and professional manner.
• Responsible for highest level of editing documentation, listed font formats, created links, and restructured paragraphs. Managed table of contents and indexes. Listed all cross-references and made links work between manuals.

Confidential, Columbus, OH

Technical Writer

Responsibilities:

• Developed and created engineering application Service Level Agreements ( SLA ), Xpercom standards documentation, equipment templates, and documentation procedures, for example: document life cycle.
• Responsible for researching, writing, editing, and proofreading complex technical data and design notes for use in release notes, online help files, manuals, procedures, and specifications.
• Worked closely with usability designer, development, and quality assurance teams to ensure that assigned sections of documentation were technically accurate, complete, and integrated with other product documentation.
• Created web help videos using Camtasia and RoboHelp.

Confidential, Nixon, PA

Instructional Designer

Responsibilities:

• Developed instructor-led and self-study training programs through a variety of media, including: print, computer- and web-based.
• Interviewed SMEs and developed training materials that exactly emulated their schematics and technical specifications.
• Managed project deadlines under minimal supervision. Responsibilities also included learning the work practices and incorporating these practice policies to provide training in various formats (for example: classroom, individual coaching, and presentation).
• Developed training materials including process driven examples and exercises using PowerPoint and Camtasia Studio.
• Translated engineering baseline requirement documents into POTS Test Assurance Program ( PTAP ) Student Guides for Confidential ’s customer training that incorporated training in Mechanized Loop Testing ( MLT ) Architecture.

Confidential, Columbus, OH

Technical Instructor

Responsibilities:

• Trained students in TCP/IP, X.25, ASYNC, and OSI protocols related to the installation, diagnostics, and interoperability of protocol conversion hardware and software applications used by various AI Switches.
• Created special CBT training for Qwest Telecommunications. Instruction videos were developed utilizing Camtasia, Snagit, and PowerPoint software. Resultant video training helped Qwest save thousands of dollars in training costs.
• Trained engineers, supervisors, and support technicians according to their specialized needs in specific areas of technical expertise.
• Analyzed and interpreted voice and data work orders, technical voice programming sheets, voice call processing flow charts, and data fact sheets, to define learning needs, training objectives, end-user functionality, and scope of training criteria involved.
• Conducted phone support for customers regarding cards, switches and networking questions.
• Revised and enhanced existing training programs and training aids to meet software upgrades, and changing business needs to ensure accuracy and continuity.