SUMMARY:

• Highly skilled Senior Technical Writer/Editor based in the Confidential who consistently solves technical publications problems.
• Expert in all phases of technical publications who is comfortable in talking to subject matter experts in getting the relevant information and applies experience, research capabilities, and communication skills in producing top - notch, user-friendly technical documents.

• Solid technical writing and editing professional
• Switches, routers, wafer processing manufacturing systems, data center, IoT, network security, ARTIK cloud
• Hardware and software manuals, datasheets, application notes, video scripts, user guides
• Computer hardware and software, data storage, semiconductors, ATE
• Artificial Intelligence (AI) and Machine Learning (ML)
• Medical equipment, and electro-mechanical systems
• Android OS software installation
• Networking, Wi-Fi, WLAN, Bluetooth, GPS, servers
• FrameMaker, DITA, XMetaL, XML, RoboHelp, StarTeam, oXygen, SDL Publication Manager, Markdown, User Interface Design

TECHNICAL SKILL AND TOOLS:

• Photoshop, OmniGraffle, and Illustrator
• Windows, UNIX, Linux, Mac OS
• Microsoft Office tools including Word, Excel, Outlook, and PowerPoint
• Bug tracking systems including Bugzilla, DevTrack, and JIRA
• Multiple publishing tools for creating online help and web pages
• Google Docs, SnagIt, Visio, QuickBooks Agile, SharePoint, and Perforce content management and revision tracking systems
• Confluence, E-Commerce
• Printing and publishing

PROFESSIONAL EXPERIENCE:

Technical Writer

Confidential, San Francisco

Responsibilities:

• Providing professional technical writing/editing services to the computer industry in the Confidential .
• Working on interesting stuff in Artificial Intelligence and Machine Learning projects.

Lead Technical Writer

Confidential, San Jose

Responsibilities:

• My responsibilities included writing and editing of application notes (using the actual code examples and hardware setup), datasheets, and hardware and software guides for Confidential IoT modules, ARTIK cloud, and networking.
• In addition, I managed projects and wrote scripts for presentations and product videos.

Sr.Technical Writer

Confidential, San Jose

Responsibilities:

• Wrote a User Guide and documented user interface for the Confidential Sensor Awareness System in the IoT environment and explained architecture of various networking hardware and software components that capture, process, and monitor data and forward that data to an Ethernet/IP network.
• Also created diagrams and tables for line tagging, control network devices and IP address for the virtual machines using two WAN drops (dual network uplinks).

Independent Technical Writing Contractor

Confidential, San Francisco

Responsibilities:

• Worked for various companies documenting Wi-Fi and Iot products and module.
• Wrote user guides and product briefs for networking modules and security sensors in the IoT environment.

Senior Technical Writer

Confidential, Santa Clara

Responsibilities:

• Wrote and edited data storage user guides for various platforms for Confidential Data Systems.
• I created multiple outputs including PDF, XML and on-line help systems from a single source in the DITA environment that required the use of various tools such as XMetaL, SDL Publication Manager, oXygen, StarTeam (Content Management System), RoboHelp and Visio.

Senior Staff Technical Writer

Confidential, San Jose

Responsibilities:

• Wrote and edited scores of manuals for mobile communication, Wi-Fi, GPS (Global Positioning System), IoT (Internet of Things), and Confidential (Global Navigation Satellite System) for home, automotive, and mobile devices.
• These manuals cover a wide variety of datasheets, training and marketing material, hardware and software documents, troubleshooting guides, design guides, and user guides.
• Worked on some very high revenue-generating and successful chip families and product lines.
• Saved the company over $800,000 in two years by recommending a new document delivery system that was more secure and efficient.
• Also participated in a company-wide document improvement program that significantly improved the quality of over 50 customer-facing documents and dramatically reduced the customer support phone calls thus saving the company almost $1 million.

Senior Staff Technical Writer

Confidential, San Jose

Responsibilities:

• Wrote and edited scores of manuals for mobile communication, Wi-Fi, GPS (Global Positioning System), IoT (Internet of Things), system-on-chips (SoCs) and System-in-Package (SIP) conforming to IEEE 802.11 a/b/c/g/n/ac, LTE, and BT 4.1 + HS by talking to subject matter experts.
• Also updated and maintained existing documents.
• This includes a wide variety of datasheets, training material, hardware & software documents, troubleshooting guides, design guides, and user guides. Wrote technical publications guidelines and procedures.
• Serving as a single point of contact, created project milestones and determined the overall number of documents needed for each project and allocated the necessary resources to complete those projects.
• Used Agile and SharePoint (Content Management Systems).

Senior Technical Writer

Confidential, Mountain View

Responsibilities:

• Wrote and edited about a dozen User’s Guides and Use Case documents for networking software for switches, routing, and wireless LANs.
• Documented all product features and configuration procedures using command line interface and Graphical User Interface.
• Handled all phases of document production.
• Set up document part-numbering system.
• Attended product-development meetings, performed usability testing, and filed bugs using Bugzilla.
• Also wrote technical publications guidelines and procedures.

Senior Technical Writer

Confidential, Mountain View

Responsibilities:

• Wrote hardware and software manuals and online help for a data scalable and hardware-partitionable x86 enterprise server with virtualized I/O and L2-L7 network services .
• Managed a 2-person technical publications department.
• Used MS Project to update project schedule.
• Tracked changes and activities using Perforce (Content Management System), a central file repository and configuration management tool.

Senior Staff Technical Writer

Confidential, Mountain View

Responsibilities:

• Wrote and edited over 15 software manuals for Confidential ServPoint NAS and Confidential Cluster Servers (VCS) that incorporated various Confidential foundation products such as File System, VxOS, and Volume Manager for Solaris, Linux, HP-UX, AIX, and Windows.
• Deliverables included VCS installation, bundled agents (for Solaris, Linux, HP-UX, and AIX operating systems) quick reference guides, and release notes.
• Wrote system administration and installation guides for MS Windows, Linux, and Solaris.
• Participated in the planning, development, and delivery of these manuals.
• Contributed to Sarbanes Oxley (SOX) project (IT controls compliance) by documenting processes for change management, development, and implementation.

Senior Technical Writer

Confidential, Palo Alto

Responsibilities:

• Wrote and produced technical reference and installation manuals for CP1500, CP2000, Netra AX1105 and other single board computers conforming to cPCI and AXi standards.
• Completed over 30 publications projects for state-of-the-art Sun servers.
• Wrote publications plans and recruited personnel.