SUMMARY:

• Extensive experience and "hands - on” work as a Lead/Senior Technical Writer/Information Developer, Editor, Trainer, Consultant and Manager for high-tech computer, instrumentation, scientific and engineering companies.
• Wrote and edited technical manuals (reference, API, SDK, infrastructure, system administration, customization, and user, etc.).
• Proven to be very successful in working with engineering, IT, QA/QC, support, marketing, and other departments.
• A very strong technical background provides the ability to interact easily with both developers and users.

TECHNICAL SKILLS:

SOME TECHNICAL WRITING / EDITING APPLICATIONS: Confluence (wiki), Twiki (wiki), FrameMaker, Microsoft Word, Excel, PowerPoint, Snag-It, Acrobat, Photoshop, Illustrator, RoboHelp, Madcap Flare, Author-it, Visio, HTML, LaTeX, TeX, ABC Flowcharter, Visio, PageMaker, RedDot, Documentum, Doxygen, Doc-O-Matic, javadoc, Jira, etc.

SOME PROGRAMMING LANGUAGES : C, C++, C#, Object Oriented C, Java, Perl, etc.

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Wrote two User Guides and many product maintenance and repair procedures for marine (ship) and satellite communications systems.
• Wrote an Engineering (Programming / Reference / API) Guide for marine (ship) and satellite communications systems.
• It documented a new software environment and focused on a new database, related software, infrastructure and APIs.
• Significantly wrote, updated and reorganized the User Guide (front-end) for the system.
• Wrote User documentation for an internal QA automated UI testing application, and a product to monitor an undersea oil and gas drilling system.

Confidential

Sr. Information Developer

Responsibilities:

• Documented enterprise level infrastructure, installation and administration in wiki spaces, primarily for IT Service Management, Service Support Management, and IT Business Management products.
• Wrote server infrastructure and user Confluence documentation for Mobility apps and systems integrated with other major software systems.
• Served on several teams to develop the best ways of implementing mobile apps and documentation with common platforms (smart phones, tablets, laptops, PCs, etc.). Served as a “wiki expert" for documentation teams throughout BMC.
• Used VMware Virtualization Software for Desktops, Servers and Virtual Machines.

Confidential

Sr. Technical Writer

Responsibilities:

• Wrote User, API and SDK documentation for laser-based surveying software.
• Developed Twiki and RedDot web based applications.
• Worked on localization projects.
• Used VMware Virtualization Software for Desktops, Servers and Virtual Machines.
• Wrote and edited documentation for users of SaaS web security software.
• Wrote infrastructure documentation for developers and implementers of mobile phone apps.
• Wrote and project managed the production of user documentation for LC/MS instrumentation for proteomics research, and for bioinformatics software.

Confidential

Responsibilities:

• Designed standards for API and SDK and other documentation.
• Wrote API, SDK and infrastructure manuals and style guides.
• Worked on automating some aspects of document production, and on single sourcing for API reference manuals.
• Project lead, writer and trainer for developing and delivering a technical writing course for engineers in the US, UK and Japan.

Confidential

Senior Editor and project manager

Responsibilities:

• Wrote the Customization Guide for a major release of network management software at the infrastructure level for global enterprise applications.
• Validated manuals against beta software releases on Unix and Windows.
• Consulted on FrameMaker, Acrobat, and technical and writing issues.
• Wrote the User Guide for a customized, Documentum-based, Content Management System (CMS) to automatically generate web pages in compliance with worldwide branding standards. Primary users included marketing, PR, and web masters.
• Researched methods for automating some aspects of document production (workflows and single-sourcing). Participated on the design team.

Confidential

Technical editor and project manager

Responsibilities:

• Wrote API, SDK, Tools, and Concepts Guides at the infrastructure level for the Confidential Hardware Abstraction Layer enabling OEM developers to interface their hardware to the standard Confidential .
• Taught defect tracking system software to hardware, software, network, and customer service engineers throughout the USA and Europe.
• Developed an on-line Help system for a financial software system with a Web browser interface.
• Designed, wrote, edited, and project managed the production of User manuals for combinatorial chemistry equipment.
• Project manager, writer and editor for communications and network manuals for international WANs (intranets and Internet) and infrastructure software. Wrote Installation, Configuration, Administration, API Reference
• Developer, and Quick Reference manuals, computer system performance reports, technology assessment reports and white papers.
• Edited training material for senior engineering staff and managers worldwide (system and database).

Confidential

Responsibilities:

• Worked on technical writing, online help, programming and marketing projects for Laboratory Information Management System ( Confidential ) and Laboratory Automation System ( Confidential ) products.
• Worked on systems analysis, SOP, and software development life cycle projects.
• Edited Sales Training manuals.
• Wrote an API programming manual for an interactive TV client/server system.
• Converted documentation from Interleaf to FrameMaker, and created templates.