Technical writer Resume Mountain View, California - Hire IT People

SUMMARY:

Technical writer with twenty years of experience documenting electronic hardware and software, both in print and online.
Skills include project planning and development, and the creation of everything from simple end - user manuals, to complex, multi-volume API documentation sets.
Tools used include Microsoft Word, RoboHelp, Corel Draw, Adobe Acrobat, Dreamweaver, Visio, TeamSite, Documentum and FrameMaker.
Experience with DITA authoring using XML.
Working knowledge of Linux/UNIX.
Knowledge of PC architecture, configuration and troubleshooting.
Coursework in web page design, HTML 4.0, JavaScript, and PaintShop Pro.
Knowledge of Java programming fundamentals, object-oriented design concepts, and Java-related platforms and technologies.
Conversational fluency in Japanese.

EXPERIENCE:

Confidential, Mountain View, California

Technical writer

Responsibilities:

Wrote and edited external and internal developer (API) documentation using Markdown.
Edited partner-facing guides and specifications for Confidential Voice Assistant (GVA).

Confidential, Redwood Shores, California

Technical writer

Responsibilities:

Converted ten API guides from Confidential Writer to structured documentation in PTC Arbortext for the Oracle Field Service Cloud team.

Confidential, Sunnyvale, California

Technical writer

Responsibilities:

Edited and updated configuration and API documentation for a startup Internet of Things ( Confidential ) company.

Confidential, San Jose, California

Technical writer

Responsibilities:

Using existing data center switch documentation, created mini hardware installation guides to be translated into Russian for Confidential compliance.
Updated software configuration guides for data center switches using XMetaL Author and Astoria Workbench.
Completed the first user guide for a new cloud-based compute, storage and networking offering based on OpenStack using WEM and FrameMaker 11.
Edited and heavily revised customer and partner-facing configuration and user guides for a collaborative, proactive services platform.
Suggested and implemented changes to improve the organization and usability of the documentation set.

Confidential, Sunnyvale, California

Technical writer

Responsibilities:

Created release guides and updated user guides for Confidential ’s cloud-based Spend Management business procurement software in an Agile development environment.
Tools used include FrameMaker 10, RoboHelp 9, and Perforce Visual Client.
Updated engineering wiki using Atlassian Confluence.

Confidential, San Jose, California

Technical writer

Responsibilities:

Plan, schedule, write and maintain all documentation for the Services Technology Solutions group at Confidential .
Responsible for documentation related to nearly twenty software products used by Confidential Network Consulting Engineers ( Confidential ) to analyze and report on customers' networks.
Create user guides, installation guides and release notes in FrameMaker, PDF and Word, and online
Help using WebWorks and HTML. Edit Network Audit templates in XML using DreamWeaver.
Perform final production edit of all Confidential Network Audits in support of 200-300 Confidential .
Started migration to DITA content using XMetaL Author Enterprise.

Confidential, Newark, California

Technical writer

Responsibilities:

created a hardware installation guide, quick start guides, and a software configuration guide for their proprietary wireless routing equipment.
Developed an operation guide for network management software for an optical add/drop multiplexer (OADM) and network elements (NEs).
Developed a command line reference guide for configuring TCP/IP protocols on switches and routers.

Confidential, Fremont, California

Technical writer

Responsibilities:

Developed online engineering specifications, release notes and installation procedures for an Internet infrastructure company, using Dreamweaver, Visio and MS Word. Documented networking configuration of devices such as power controllers, servers, switches, routers, load balancers, firewalls and storage arrays.

Confidential, Redwood City, California

Technical writer

Responsibilities:

Developed online Help to support customer installation of cable modems and home networking on a four month contract.

Confidential, San Diego, California

Technical writer

Responsibilities:

Developed Confidential Commissioning and Operation and Maintenance manuals for the Globalstar project of satellite-based wireless communication.
Worked as a team member to create manuals for engineers and technicians to build and maintain ground communication stations.

Confidential, California

Project leader

Responsibilities:

As the first staff technical writer, established a technical writing process, style sheets, and review cycles.
Developed project plans and negotiated with development and engineering to meet software release dates.

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Technical Writer Resume

Mountain View, CaliforniA

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