SUMMARY:

• Interacted with Directors of Infrastructure and Cyber Security; researched and wrote audit - compliant, Infrastructure and IoT, Cyber Security procedures.
• Wrote technical documentation for Infrastructure ( Network, Server, Desktop, and Storage devices) Policy and Procedures concerning Infrastructure Incident Mitigation control and compliance.
• Gathered information from engineers, product design experts, project managers and users, to edit and document end-user manuals and quick-start guides.
• Created Business and Software Architecture, Sequence and Work Flow diagrams with Visio and SnagIt, for Developers, IT Security, Project Managers and End Users; analyzed and documented business and system requirements in SharePoint.
• Edited Change Management documentation and wrote End User procedures for Standard and Emergency changes; organized meetings with Infrastructure engineers to analyse and plan for minimal incidents and maximum benefits of Changes.
• Communicated all planned and authorized Changes to senior management and all stakeholders; assisted system managers and business owners to submit Standard and Emergency Change requests through the ServiceNow application and updated SharePoint site.
• Wrote standard operating procedures for International Banking Operations (Foreign Exchange, International/Domestic Payments, Interbank Compensation, Letter of Credit, Nostro, Vostro, Cash-Letter/Collections).
• Edited Vendor Assessments, Cyber Security Risk Assessments by Infrastructure Engineers/Developers and Operations; negotiated purchase, lease, rental and maintenance Vendor contracts.
• Validated end-user application guides with Quality Control, updated Standard Operating Procedures, Help and FAQ documentation for new and in-house applications.
• Created End User Manuals and Guides for GPS/AVL (a Fleetmatics product - acquired by Verizon); a Mapping, Mileage, Geologistics and Navigation Application, with graphics and content, using Word, PowerPoint, Visio and SnagIt.

TECHNICAL SKILLS:

• Microsoft Word, Excel, Visio, PowerPoint, Outlook and SnagIt.
• Windows XP, Windows 7, Office 2007 and Office 2010.
• Azure, WordPress and SharePoint.
• Project Management and Business Analysis.
• Adobe Cloud, Photoshop and Illustrator.

PROFESSIONAL EXPERIENCE:

Confidential, Bridgewater, New Jersey

Technical Writer

Responsibilities:

• Interacted with onsite and off-shore technical writers and developers, to write and edit work instruction documentation for Azure users.
• Participated in Webex meetings with onsite and offshore developers and technical writers, to edit and document standard operating procedures for Azure users.
• Created work flow and process flow diagrams in Visio; edited managed artifacts in SharePoint.
• Edited business and software architecture diagram presentations in PowerPoint and Visio, for developers and users.
• Edited documentation to assist Azure Operations Users, develop independent navigation skills, with minimal dependence on technical support teams - located onsite and in offshore facilities.

Confidential, Jersey City, New Jersey

Technical Writer

Responsibilities:

• Wrote and edited Infrastructure Policy and Procedures documentation for network, server, desktop and storage devices; edited reports on Virtual Machines, Virtual Networks and IoT.
• Analysed, edited and recommended changes to Corporate Policy and Procedures for effective compliance with industry best practices and to strengthen the business process controls.
• Wrote and edited Cyber Security Policy and Procedures for the corporate, domestic and international environment, for the Chief Information Security Officer.
• Requested cyber security risk assessments from Infrastructure Engineers (Network, Server, Desktop and Storage Device environment) and wrote standard operating procedures for Infrastructure Incident Mitigation, audit compliant Cyber Security and for Identity Access Management.
• Researched and wrote documentation for infrastructure encryption impacting storage, desktop and server domains.
• Wrote and edited audit compliant documentation for global data center tape backup, archiving and disaster recovery procedures.
• Designed Infrastructure Work and Process Flow documentation, in Visio, PowerPoint, SnagIt and Word; edited and updated Infrastructure documentation.
• Generated documentation for ServiceNow Standard Change and Incident Management procedures and help documentation; updated business architecture presentations in PowerPoint for CAB and senior management and all stakeholders.

Confidential, Greenville, South Carolina

Freelance Technical Writer

Responsibilities:

• Wrote and edited content for Confidential ’s Blogs and Brochures; edited Confidential newsletter articles and content; designed graphics and content for web and direct marketing.
• Wrote and edited Work Instructions and Standard Operating Procedures for KLC150 and the MPS VC-12 Tablet Counter.
• Wrote and edited Work Instructions and Standard Operating Procedures for the Kirby Lester, a Vitamin Repackage Tracking Equipment.
• Captured diagrams, flow charts, photos and graphics for developing and supporting the marketing content creation.
• Designed and edited Multi-Functional and Swim Lane diagrams in Visio; edited marketing materials, style and content specifications.

Confidential, Philadelphia, PA

Technical Writer

Responsibilities:

• Created End User Manuals and Guides for GPS/AVL (Fleetmatics) Mapping, Mileage, Geologistics and Navigation Application; interacted with IT Strategy & Solutions, Project and Marketing Directors, End User Management, QA/QC specialists and Change Management; prepared business architecture and sequence diagrams for Mobile Workforce Users and Management.
• Analysed and edited proposals from Municipal Board and CTO, for changes to Audit and Accounting, Mobile Workforce deployment, new equipment purchase and retirement of used equipment/vehicles, System and Device upgrades.
• Interfaced with End Users, Marketing SMEs, Quality Control and Business Units to document functional requirements, processes and workflows in SharePoint.
• Wrote and edited web based application SOP, User Guides and Manuals for Network, Security, Change and Project Management; documented work flow and multi-function process charts in Visio.
• Documented business and functional requirements. Wrote and edited project deliverables and artifacts; edited and managed functional requirements documents in SharePoint.

Confidential, Princeton, New Jersey

Freelance Technical Writer

Responsibilities:

• Edited and wrote standard operating procedures, manuals and guides for Clients specialising in media, international trade and operations; audited and updated best practices for compliance with tax regulation.
• Designed and edited technical diagrams in Visio and PowerPoint on tax audit and reporting process flow, compliance with regulatory organization on Risk, Fraud Prevention and Cyber Security issues.

Confidential, Metuchen, New Jersey

Editor/Communications specialist

Responsibilities:

• Wrote and edited project proposals; prepared PowerPoint presentations; edited and wrote brochure content; designed brochure graphics; finalized print proof.
• Wrote, edited and distributed internal/external corporate communications content; interfaced with trustees and stakeholders, documented updates and distributed minutes.
• Designed newsletter graphics, wrote and edited content for global communications; wrote and edited management update reports.

Confidential, Iselin, New Jersey

Manager, Finance

Responsibilities:

• Interacted with Legal Counsel to edit and prepare legal documentation, process applications, interviewed, hired and trained Contractors and FTEs.
• Managed Time Sheets, processed benefits and compensation documentation; interacted with CPA professionals to authorise Contractor and FTE Pay Roll.
• Prepared documentation and Account Summary for Annual Corporate Tax filings; interacted with Corporate CPA, for compliance with Corporate Tax Regulations.

Confidential, Union, New Jersey

Freelance Technical Writer/Editor

Responsibilities:

• Edited and updated technical documentation, standard operating procedures and work instructions for bank applications.
• Compiled and updated physical inventory of software and hardware installed in User areas and Data Center.
• Edited Vendor Service Level contracts; edited equipment purchase, lease and rent contracts; negotiated and edited software license and maintenance contracts.

Confidential, New York

International Operations Specialist/Technical Writer

Responsibilities:

• Wrote SOP for International Banking Operations Division - Foreign Exchange, International Payments, Domestic Payments, Interbank Compensation, Letter of Credit, Nostro, Vostro and Cash-Letter Collections.
• Generated financial analysis reports on International Operations business expenses and distribution of costs, FTE and Contract budget variance. Documented operational losses and bank losses, for Audit, Risk and Compliance groups.
• Generated RFIs and RFQs from Original Equipment Manufacturers (OEM) and Third-party Vendors. Negotiated Purchase, Maintenance, Lease and Rent costs; edited and documented SLA agreements.
• Recovered over $500,000 dollars in undue enrichment of funds and erroneous (FCP) foreign exchange overdraft/exchange fluctuation penalty charges from BCI, Milan.
• Interacted with auditors (PricewaterhouseCoopers) to audit International Operations procedures and work instructions for compliance with SEC, Fraud Prevention, AML and Risk Management.
• Negotiated infrastructure software license purchase and maintenance contracts, hardware equipment purchase and maintenance contracts; edited and wrote business analysis reports for Asset Management.
• Generated hardware depreciation analysis reports; managed data repository for software contracts; negotiated and approved vendor invoices and edited hardware/software service levels agreements.