SUMMARY:

• Detail - oriented Technical Writer with collaborative problem solving and effective communication skills.
• Experience includes identifying root causes and translating complex processes into clear and understandable action steps for technical and non-technical audiences.
• Focus on process improvement and delivering quality results.

EXPERTISE IN:

• Documentation
• Risk Assessment and Analysis
• End-to-End Testing Process
• Change Management
• Monitoring Systems and Controls
• Cross-functional Relationships
• Compliance and Operational Risk Management

TECHNICAL SKILLS:

Excel, Word, PowerPoint, Visio, Adobe Acrobat, FrameMaker, HTML, XML, CSS, SQL, SDLC, JavaScript, Database Information systems, Active Directory, Visual SourceSafe, ClearCase, Verity Publisher, Shared Risk Platform (SHRP), SharePoint, Project Management, Change Management, Information Security, Change Management, Project Management, Security Controls Implementation, Frameworks (Sarbanes-Oxley, COSO, COBIT), Security Monitoring (Tripwire), Information Security Strategy (Policies and Procedures), Testing and Validation

PROFESSIONAL EXPERIENCE:

Technical Writer / Operational Risk Consultant, San Francisco, CA

Confidential

Responsibilities:

• Documented procedures, policies, test plans, system diagrams for risk/compliance purposes
• Developed test procedure documents on the operating effectiveness of internal controls and evaluated whether controls reduced identified risks to appropriately low levels and support management assertions
• Maintained documentation for process narratives, change management, control descriptions, system diagrams, change flow process models, resource accounts
• Organized and led IT General Control survey meetings, IT Application Control mapping meetings, and Walkthroughs for new infrastructure and application controls
• Managed risk thru work in developing and strengthening controls for significant applications while collaborating with control consultants, SMEs and across teams including Design Effectiveness Assessment, Testing team, Technology Operations Group, Controller’s Division, COSO IT, KPMG, Report Mapping and Issue ID team, and lines of business
• Ensured IT General Control initiatives were identified, documented, and communicated as appropriate to support the COSO framework and SOX/SOC onboarding of controls and applications
• Supported the Revalidation process for KPMG SOC, KPMG SOX, CFC SOX efforts which supports COSO policy and standards for compliance
• Managed documentation and coordinated risk/control assessment for compliance with the requirements of Sarbanes-Oxley (SOX) prior to merger
• Documented (walkthroughs, process narratives, flow diagrams) and evaluated the design of internal controls for significant processes
• Managed access control process to IT Infrastructure components (administrator for Active Directory to manage change for groups, access to Help desk)
• Completed initial risk assessment profiles as part of the security planning process for systems
• Monitored systems for change management purposes using monitoring tools to ensure network security and compliance with regulatory requirements and Corporate policies

Technical Writer, Mountain View, CA

Confidential

Responsibilities:

• Planned, developed and designed technical material to enable customers to effectively use Confidential products
• Responsible for developing, writing, and editing customer documentation for hardware and software products focusing on GSM and CDMA cellular telephony networks
• Researched technical information and consulted with developers and product managers to determine documentation requirements for product, administration, and installation guides
• Tested written procedures in a lab environment and created new procedures
• Created and selected paragraphs, screen captures, drawings, diagrams, flow charts for inclusion in documentation
• Developed and maintained a strong expertise of the product and technology to develop manuals for various levels of user proficiency

Technical Writer

Confidential, San Francisco, CA

Responsibilities:

• Managed documentation for IT project team
• Documented business requirements for the Contract Management System
• Developed process diagrams using Visio in collaboration with project team

Technical Writer, Daly City, CA

Confidential

Responsibilities:

• Developed and maintained technical documentation including User Guides, Installation Guides, online Help Files, and Release Notes for core products
• Collaborated across teams to support the publication process and ensure appropriate version control for product releases
• Maintained and updated corporate style guides to ensure consistency across teams
• Consulted with internal and external language localization providers to ensure availability of quality products in globally
• Resolved technical issues related to documentation delivery system of technical publications
• Documented technical procedures for specific products and ensured compliance with company standards and policy

Technical Writer, San Francisco, CA

Confidential

Responsibilities:

• Developed and maintained online Help content for e-commerce products
• Translated technical concepts, data flows, processes
• Collaborated with developers to produce functional design specifications
• Supported the application interface design process and developed technical documentation

Quality Analyst, San Francisco, CA

Confidential

Responsibilities:

• Developed specifications for quality control
• Managed the quality control process for specific accounts
• Directed meetings on calibration of application user interfaces to ensure consistency
• Interpreted technical definitions for quality metrics and reports

Technical Writer, Redwood City, CA

Confidential

Responsibilities:

• Developed Oracle Applications course materials for Oracle Media and Publishing Services
• Managed special projects to support Oracle Applications
• Created and maintained content and updated templates for internal use