SUMMARY:

• Strong communication and editorial skills to analyze, develop, and write documentation that meets the specialized requirements and needs of IT industries.
• Experience writing software and hardware install procedures for the end user and in - house databases.
• Knowledge of Confidential cyber security controls required to support information systems infrastructure.
• Proficient in using DITA to develop XML documentation designed for multiple output formats.
• Excellent at working with SMEs, QA teams, and BAs to acquire information, identify relevant data, and develop various types of documents targeted to unique audiences. Participated in Agile Software Development as part of a cross-functional Scrum team member.
• Knowledge of software configuration management and version control systems.
• Knowledge of Office 365 suite of tools including the assigning of taxonomy tags for document management and organization within SharePoint. P is to work remotely.

TECHNICAL EXPERTISE:

Desktop Publishing / Online: XMetal Author Enterprise, MadCap Flare, FrameMaker 10, MS Word, RoboHelp, WebWorks ePublisher, DITA using MadCap Flare and XMetal

Agile Software Development: SCRUM participation, Sprint Planning/Sprint Reviews

Graphics Software: Visio, Capture, Paint Shop Pro, Photoshop, Adobe Illustrator, Paint

Operating Systems: Windows (all versions), UNIX, MAC

Content Management: Drupal, SharePoint, ClearCase, ClearQuest, SourceSafe, and TortoiseSVN

Animation and e-Learning: Adobe Capitvate

Other: Office 365, MS Excel, MS PowerPoint, Adobe Acrobat X Pro 10.1.8, FileZilla

PROFESSIONAL EXPERIENCE:

Sr. Technical Writer

Confidential

Responsibilities:

• Update user documentation for Confidential benefit services
• Use Confidential Processing System application to develop user and manager guides and test functionality
• Collaborate with business analysts and data modelers for information relating to program upgrades and enhancements

Sr. Technical Writer

Confidential, Hamilton, NJ

Responsibilities:

• Define and write security and privacy controls as stated in Confidential SP for Controlled Unclassified Information
• Collaborate with network engineers and infrastructure team on the procedures required for compliance and

Sr. Technical Writer

Confidential, Lansdale, PA

Responsibilities:

• Create System Security Plan (SSP) documentation to support government’s DFARS requirement
• Write infrastructure documentation pertaining to cybersecurity safeguards on Controlled Unclassified Information

Sr. Technical Writer

Confidential, Philadelphia, PA

Responsibilities:

• Create various types of documentation for the Information Technology Division, including guides for the Help Desk Department, new HPP programs, such as Bring Your Own Device ( Confidential ), and Skype for Business
• Write documentation for Unily Cloud-Based Intranet integrated with Office 365 applications
• Use taxonomy term sets to tag and organize documents in SharePoint

Sr. Technical Writer

Confidential, Mt. Laurel, NJ

Responsibilities:

• Develop and write a new operator’s manual for Confidential “Match Network” product
• Use system specifications and canvas engineering and test groups to obtain the information required
• Use Visio and graphics programs to create diagrams

Sr. Technical Writer

Confidential, Mt. Laurel, NJ

Responsibilities:

• Develop and write documentation for new cloud-based SaaS system using MS Visio for illustrations and XMetal (DITA formats) for HTML content
• Integrate all relevant information gained via design focus groups comprised of developers, designers, product managers and program managers, as well as customer feedback

Sr. Technical Writer

Confidential, Oakland, CA

Responsibilities:

• Write new material for hardware/software upgrades or update existing user and hardware guides for Confidential Signaling Platform and Security Gateway product
• Collaborate with hardware engineers in local office to obtain new information
• Use FrameMaker, Visio, and Adobe Illustrator for desktop publishing

Sr. Technical Writer

Confidential, King of Prussia, PA

Responsibilities:

• Create documentation for Retail Order Management (ROM) back-end systems hosted by Confidential
• Write new material and update Confidential ’s Webstore User Guide using MadCap Flare and MS Visio
• Use DITA topic-based methods for online and .pdf documentation
• Use Adobe Captivate for e-Learning topics
• Write ROM client documentation using Drupal open source software
• Use Agile methodology to produce documentation in step with software development cycles

Sr. Technical Writer

Confidential, Philadelphia, PA

Responsibilities:

• Create job aids, software end user guides, quick guides and desktop level procedures for the integration of IBC and Highmark Blue Shield healthcare providers
• Write all documentation to be used and accessed within an enterprise level network system
• Create technical writer standards, methodologies, templates, etc. and work closely with SMEs and management

Sr. Technical Writer

Confidential

Responsibilities:

• Support programs at PGW for analyzing gas and electric costs for consumers
• Provide supporting documentation for programs to include Visio processes diagrams and technical specifications
• Work with a multi-function software development team
• Use SharePoint for document version control

Sr. Technical Writer

Confidential

Responsibilities:

• Analyze requirements and prepare documents to address functional and technical solutions required for the Department of Defense Food Services
• Prepare sustainment documentation for user, maintenance, technical, and installation guides
• Prepare use cases to address the features and scope of the application

Sr. Technical Writer

Confidential, Philadelphia, PA

Responsibilities:

• Collaborate with software development for new material and enhancements to application
• Participate in the use of Agile for multi-function software development and documentation development
• Write documentation using FrameMaker for multi-purpose output and WebWorks ePublisher for on-line help
• Experience in Software Development Life Cycles (SDLC) and version control systems

Technical Writer

Confidential, Berwyn, PA

Responsibilities:

• Collaborate in early adoption of DITA conversion using FrameMaker as source
• Integrate new and/or updated location-based wireless application functionality into customer documents
• Use web-based application to gather information and verify program validity