SUMMARY:

• Senior Technical Writer/Analyst with extensive broad - based industry experience within top-tier Financial Services, IT, Cybersecurity, Telecom, Healthcare, and Retail environments. Consistently delivers high quality products and services, making outstanding contributions to each organization.
• Produces clear, concise system level and user-friendly technical and non-technical documentation tailored to the needs of each client, with special attention to regulatory guidelines and methodologies associated with the Bank Secrecy Act (‘FINRA AML Rules’), Sarbanes-Oxley (SOX) Section 404, COBIT, CFR 21 Part 11, Gramm-Leach-Bliley Act Sections 501 and 505(b)(2) and the Health Insurance Portability and Accountability Act (‘HIPAA’).

TECHNICAL SKILLS:

Software: MS Windows System 10 / 7 / XP / NT, MS Office Suite, MS Visio; WebEx, MS SQL, MS Project, MS SharePoint, Innovise ServiceNow, Crystal ReportWriter, Adobe RoboHelp / FrameMaker / PhotoShop / Acrobat, MS Visual Basic, VMWare; Support Soft Knowledge Center Suite, WordPress, Knowledge Management System ('KMS'), Documentum (Bulldog, Captiva, Acartus, Boxcar, X-Hive), Confidential COGNOS, iManage, Oracle DB, MS SQL, Linux, UNIX, Citrix MetaFrame, eMason Clarifire, Basecamp.

Hardware: LAN/WAN infrastructural elements (including, but not limited to) server infrastructure (redundancy/load balancing, clustering, databases and middleware); routers (routing protocols), signal boosters, network security (encrypting technologies, firewalls,VPN); CAT5/wireless Ethernet; Security and IT/Cloud technologies (e.g., Managed email content, cloud services); Contemporary and legacy Confidential microprocessor-based desktops, laptops and servers; Mobile devices, inclusive of tablets, cell phones and laptops;

PROFESSIONAL EXPERIENCE:

Confidential, NY

Technical Writer

Responsibilities:

• I have researched and authored a series of P&P / manuals for the Processing & Settlements, Margin, Institutional Operations and Asset Services Divisions, within their newly created Confidential Prime Services Brokerage Division.
• Leveraging legacy documentation and working closely with Analysts, Traders, and senior management, more than two dozen authoritative manuals have been created, to date.
• The series has generated accolades across a broad spectrum of the user base, inclusive of Compliance.

Confidential, Herndon, VA

Technical Writer

Responsibilities:

• In this role as a remotely situated RFI ('Request for Information') proposal writer, in a supporting role for this major player within the managed security services ('MSS') arena, I interfaced with a large contingent of geographically dispersed technical and marketing SMEs, to author sizeable, highly technical RFI response proposals, for the purpose of securing complex big-dollar service contracts within governmental and corporate entities.
• Four of the seven proposals, that I authored during my tenure

Confidential, Confidential, NY

Technical Writer

Responsibilities:

• As a direct report to the SOC Director, within the Confidential 's Department of Information Technology & Telecommunications (' Confidential ') Security Operations Center ('SOC')
• I worked closely with a large contingent of Confidential, Confidential and in-house technologists and managers, to author a wide variety of deliverables in support of a major 'transformation' initiative, which included detailed run books, compliance-mandated policy and procedural documentation, and creation of intranet content, inclusive of knowledge base articles.

Confidential, NY

Technical Writer

Responsibilities:

• As a member of the recently empowered Cyber Security Group, I am working with other consulting technologists, cyber security consultants and examiners from all of the regional Confidential, to conceptualize and author a new comprehensive cyber security maturity model, inclusive of policy and procedural, and examiner-support materials for the Financial Sector.

Confidential, NY

Technical Writer

Responsibilities:

• With huge dependencies upon a physically and organizationally disparate IT infrastructure and annual revenues in excess of $34B, this Confidential 100 financial services provider became acutely aware of a critical need to identify, aggregate, warehouse and disseminate a vast body of operationally relevant data to Confidential ’s support teams, subsequent to several catastrophic incidents which highlighted worrisome vulnerabilities.
• With a wide mandate and as a direct report to senior IT management, I have authored a series of well-regarded templated ‘hybrid’ run books (‘Informational Guides’) that now serve as comprehensive authoritative go-to s for all IT staff responsible for ensuring high availability of multiple Tier-1 applications within the Firm.
• Highlights of these graphics-rich Guides include a hyperlinked ‘Break Glass’ contacts section, detailed Visio’s, narrative and illustrative graphics describing infrastructural composition, network security-related dependencies and protocols, as well as operationally critical detail down to the level of specific command syntax required for troubleshooting, effecting and validating specific entities associated with shutdown and startup of critical entities required for failover/failback and the expeditious restoration of system functionality.
• Day-to-day administration (inclusive of reviewing, populating and publishing) of a new centralized MS SharePoint-based knowledge management system, within which I helped to design and roll out.
• Creation/updating, validation, posting of knowledge base articles to TIAA's ServiceNow Knowledge Base.
• Creation of multiple PowerPoint Decks and other graphics-intensive presentations.

Confidential, NY

Technical Writer

Responsibilities:

• Integral to this initiative was a need to provide for the full and expeditious recovery (failover/fallback) of sixteen operationally critical applications.
• Additionally, I actively participated in the QA testing process and the deployment of their newly installed Innovise ServiceNow Knowledge Management (' KM') System, which is designed to not only serve as the primary content delivery vehicle going into the future, but provide requisite structure for document and content management governance, in order to ensure compliance and timeliness of content by the associated SMEs and stakeholders.
• Overseeing the meta tagging and knowledge article linking of all KM system inputs, creating test scripts,
• Authoring ServiceNow KM content, inclusive of PowerPoint Decks, Quick Cards and Voice Over web-based modules.

Confidential, NY

Technical Writer

Responsibilities:

• Reporting directly to the COO and CIO of the largest supplemental insurance carrier, I authored a series of compliance- and -focused policy and procedural manuals, detailing the processes and infrastructure required to support their newly relocated and upgraded Wall Street-based ‘back-‘, ‘mid-‘ and ‘front-office’ Operations Groups.
• Significant deliverables that I created during this time included detailed systems, policy and procedural and operational documentation relating to Confidential ’s trades processing platforms and processes associated with daily positions reconciliation, invoice processing, Cash Sheet, corporate actions, US Hedged Corporate Bonds Portfolio and Special Deposits operations.

Confidential, NY

Technical Writer

Responsibilities:

• Confidential ’s Steel Business Bureau, a global steel news and steel price information services provider, produces reports, conducts market research and holds events around the world in eight languages for a circulation of almost a quarter million subscribers. In my role as lead technical writer within their systems support unit, my mandate was to finalize detailed guide books and other integral support documentation, inclusive of functional and technical specifications in support of a major infrastructural upgrade which was implemented within this business unit.

Confidential

RFP/RFI Writer

Responsibilities:

• Recognized by both VAR Magazine and CRN Magazine as one of the top technology integrators in the U.S., with a customer base of over 8,000, Confidential ’s Public Safety Solutions Division is a major player within the big ticket, IP technology-driven Confidential -1-1 emergency monitoring and response call center arena, pursuing and servicing large multi-year contracts with large municipalities, State and Federal agencies, to both implement and support complex multi-vendor sourced converged communications solutions from such vendors as Avaya, Juniper Networks, Cisco, VMWare, Aruba, Polycom, Nortel and Fortinet.
• Authoring multiple well-received RFP response documents, including one for the Commonwealth of Massachusetts, which details and contrasts functionality and mechanisms associated with event recording/reporting, emergency services routing, voice and multimedia payloads, rules-based routing and detailed migration, maintenance and monitoring plans.
• Developing content management and knowledge base utilities to better leverage a sizeable body of historical and technical information and enable the creation of single-sourced generation of on-line and paper-based documentation.

Confidential, NY

Technical Writer

Responsibilities:

• Recruited by Confidential ('the Confidential of Canada') and the CFO of Confidential Securities to remediate and enhance the policy and procedural documentation of the NY-based Finance and Operations units of this rapidly expanding Canadian-owned securities firm, subsequent to problematic Federal and SEC audits. Key deliverables included almost two dozen detailed procedural manuals for Confidential 's 'front-', 'middle-'' and 'back-office' operations.
• The scope of the subject matter encompassed such areas as US Equities Trading; U.S. Securities 'Rates', Foreign Bonds Settlement, New Account Setup / Customer Due Diligence, Daily Capital Management and Funding, Money Market Funding / Accounting, Municipal Operations, USBBS, Operations Control, U.S. Region Finance, P&L reporting, Anti-Money Laundering (‘AML’), trend analysis, in addition to a wide variety of SEC filings-related materials.
• Authoring of many of these deliverables entailed extensive interviewing of subject matter experts, in addition to the review and documenting of existing automated and manual actions/tasks across multiple disparate processing platforms.
• Besides addressing SEC- and FED-identified compliance/-driven concerns, these 'living documents' were additionally structured to serve as line operational /user resources.