Sr. Technical Writer Resume

SUMMARY:

Accomplished, personable, and effective writing and editing professional, serving IT, Fraud, Payroll, HR, Labor Law, Marketing, Education, Video Game, Data Recovery, Semiconducting, Integrated Circuit, and Healthcare technologies, using industry - standard publishing and graphics tools.

TECHNICAL SKILLS:

Markdown Language
GitHub
Jekyll
Liquid Syntax
Mercurial hg
IntelliJ
VS Code
Confluence Wiki
Word, Excel, PowerPoint, Visio, Publisher
Help & Manual
RoboHelp
CSS
Adobe Acrobat
Adobe Illustrator
SnagIt
Camtasia Studio
FrameMaker
Wordpress blog & web design
Git-based deployment
Team Foundation Server (TFS)
Visual Studio Team Server (VSTS)
Documentum
Agile Scrum
Sprint planning
JIRA
Trello
Flowdoc
SharePoint
Salesforce
Version1
Windows iOS
Linux
Citrix
UNIX
Eclipse IDE
Visual Studio, VSTS
PowerShell
C, C ++, C#
JavaScript
HTML
XML
SQL
MySQL
Verilog
Amazon Web Services (AWS)
Azure
ITMaaS, SaaS, PaaS
DevOps, DocOps
RESTful web services
SOAP web services
JSON

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Technical Writer

Responsibilities:

Writing Azure cloud services documentation for engineering and IT professionals in GitHub (markdown language).
My documentation enables engineers to effectively build, deploy, and manage applications across multiple, global datacenters using a wide variety of tools and frameworks.

Confidential

Sr. Technical Writer

Responsibilities:

Wrote fraud protection documentation (in an agile environment) for engineering and end-user audiences in Markdown Language and Confluence Wiki.
My documentation makes it possible for developers to build more solid products that help Confidential -500 banking and finance companies test, improve, and secure their vital client-facing systems.

Confidential

Sr. Information Engineer

Responsibilities:

Wrote AWS-EC2 documentation (in an agile environment), in Confluence Wiki, that enables engineers to understand the architecture and implementation of the SaaS/PaaS Operating Platform and makes it possible for them to improve system features, usability, and performance for customers.

Confidential

Technical Writer & Editor

Responsibilities:

Wrote all-new Web service developer documentation (in an agile environment) in Confluence Wiki and Framemaker, that guided engineers in understanding, building, and improving the SaaS Platform features and functions, so they could build stronger, more user-focused solutions.

Confidential

Technical Writer & Editor

Responsibilities:

Wrote video game software documentation (in an agile environment), in Confluence Wiki for developers that was instrumental in helping cross-functional teams understand their role in shaping an entire product and how their actions affected other development areas.
This led to greater collaboration between departments and tighter development practices.

Confidential

Technical Writer

Responsibilities:

Wrote 21 all-new payroll operations, IT training, and user manuals, in Word and RoboHelp, to support Sales Agents, Operations, IT, Marketing, and Implementation teams that helped end-users of the payroll portal learn the tool to perform payroll tasks.

Confidential

Technical Writer

Responsibilities:

Wrote technical, labor-law, web, sales, marketing, and direct-mail copy for clients in a wide variety of industries.
My writing helped over 120 organizations reach and gain market share, improve corporate communications and operations, strengthen their brands, improve company culture, and run government-compliant businesses.

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