SUMMARY:

• Confidential is a technical writer with extensive experience in developing and maintaining software and hardware documentation for diverse audiences.
• She has produced user guides, reference manuals, API docs, tutorials, website copy, FAQs, online help for internal and external customers.
• Early in her career, Confidential also contributed articles to the Confidential customer service database on processes and procedures for installing, using, and debugging multilingual software.
• In each position she has held, Confidential has coordinated with stakeholders to plan and deliver high quality documentation to meet corporate standards and scheduling requirements.
• Senior Technical Writer with broad range of skills and experience designs, updates, and maintains SGML, XML, HTML and plain text content in FrameMaker, XMetaL, oXygen, and Microsoft Word for publication as user guides, reference manuals, tutorials, website copy, and online help
• Accomplished at creating, editing, and delivering translatable content for software and hardware documentation
• Highly motivated at grasping complex technological concepts
• Technically savvy with programming courses and CMS developer certifications in Sitecore CMS, and Ektron CMS400
• Experienced at working collaboratively in topic - based authoring environments such as Sitecore, Trisoft, and Astoria Content Management Systems, in addition to Confluence
• Well skilled in the use of oXygen (DITA/XML), XMetaL (DITA/XML), Epic (SGML, XML/DocBook DTD), FrameMaker, Microsoft Office (Word, Excel, SharePoint, Visio), Adobe InDesign, RoboHelp
• Comfortable with aggressive scheduling and tight deadlines
• Knowledgeable in translation, localization, computer networking, data storage, and GPS technology

TECHNICAL SKILLS:

Windows applications: Adobe Acrobat and Illustrator, Clay Tablet (translation workflow interface), CorelDraw, DocProject, Eclipse, Ektron CMS400.NET, FrameMaker, Forehelp, InDesign (English and Japanese versions), G Suite, Microsoft Office, OpenOffice, oXygen, Photoshop, Rally (Agile development application), ReflectionX, RoboHelp, Sandcastle, Sandcastle Help File Builder, SnagIt, Visio, Visual Studio, VPN, WebWorks, WordPerfect, XMetaL, numerous graphics applications, and various ASCII, SGML, XML, HTML and CSS editors on Windows XP/Windows 2000/Vista/Windows 7/8/10 platforms

UNIX-based applications: Adobe Acrobat, EPIC (SGML/XML editor with customized DocBook DTD), emacs, FrameMaker, nroff/troff, Solaris Image Tool, OpenOffice, Sun Proof translatability checker, SurveyTool, vi, xv, and additional Solaris applications on CDE and JDS desktops

PROFESSIONAL EXPERIENCE:

Confidential, Campbell, CA

Senior Technical Writer

Responsibilities:

• Working with a team of consultants and Confidential project managers, I follow delivery requirements and style guidelines to edit and post converted XML files and graphics.
• Track and report time spent in completing each phase of the conversion projects assigned to me.

Confidential, Milpitas, CA

Senior Technical Writer

Responsibilities:

• Updated existing release notes, troubleshooting and configuration guides to resolve defects reported in CDETS (Cisco’s Defect and Enhancement Tracking System).
• Restructured and updated the XML API programming guide based on the model suggested by documentation and technical marketing managers.
• Created and maintained inline and online help files as part of an Agile (Rally) release project.

Confidential, Santa Clara, CA

Senior Technical Writer

Responsibilities:

• Reviewed and incorporated information from engineers and program managers on Confidential ’s Virtual Storage Platform.
• Created, updated, and revised source content for the Confidential Volume Manager and the Mainframe and Open Provisioning Guides in structured FrameMaker and oXygen, and as DITA topics in XMetaL.
• Coordinated with Confidential ’s US- and Japanese-based engineering, program management, and technical publication teams on documentation requirements and delivery schedules.
• Generated and delivered Confidential documentation and online help from XML source, using structured FrameMaker, XMetaL, oXygen, Microsoft Word, Visio, SnagIt, Adobe Acrobat, RoboHelp, Confidential ’s proprietary plugins, and other utilities.

Confidential

Content Developer

Responsibilities:

• Consulted with Wolf Rock Software and the Gulf Coast Patent Bar on content design and development.
• Created design documentation for Translations.com and returned to Confidential Technologies to create new international locales for the SkyGolf website.

Confidential, Ridgeland, MS

Senior Technical Writer

Responsibilities:

• Created or revised website content exported as XML for translation.
• Worked with design and development teams to implement and deploy the Sitecore CMS.
• Drafted or edited plain text and HTML content to populate the Sitecore CMS.
• Reviewed and provided feedback on structured documentation tools, CMS products, translation services, and API documentation strategies.
• Managed the scheduling and resources required for translation-related projects.
• Submitted bug reports and enhancement requests on a routine basis in JIRA.
• Coordinated with in-house and third party developers to automate batch translation processes. Created Spanish, German, Japanese, Swedish, and UK website locales.
• Tested SkyCaddie devices to create or edit website and user guide content.
• Supervised and participated in the verification of localized website content.
• Created Quality Assurance and Help Desk procedural documentation.

Confidential, Menlo Park, CA

Senior Technical Writer

Responsibilities:

• Interviewed SMEs and attended team meetings to elicit product information and release requirements.
• Composed working drafts in Frame or Epic, delivered as PDFs, HTML, or plain text for review and comment. Incorporated changes and submitted final drafts, first for editing and then production.
• Documented changes to build procedures for the Solaris source and encryption products.
• Updated SDK release notes.
• Authored the Solaris 9 release of the International Languages Collection, comprised of Korean and Chinese user manuals with a programming guide for developers.
• Created and updated Solaris man pages on networking library functions as part of the Solaris reference manual collection.
• Peer-reviewed Solaris System Administration content and style guidelines.
• Participated as a member or facilitator of work groups and project teams such as:
• Online indexing - Worked with team members to design and conduct surveys and a usability study to evaluate preferred methods for identifying key content in online documentation.
• Sun Proof tools - Tested interim releases of an application suite developed to check documentation for potential translation issues. Coordinated team research that led to the publication of the paper presented at SIGDOC 2003.

Confidential, Palo Alto, CA

Senior Member Programming Staff/Technical Writer

Responsibilities:

• Composed initial drafts and provided technical content for end-user reference guides, functional specifications, product brochures, and project planning documents.
• Investigated and resolved customer problems related to multilingual text processing, SGML editing, printing, and data file conversion.
• Contributed procedures and workarounds to a customer service knowledge base.