SUMMARY:

Seeking a professional position where I can use my experience and knowledge of Documentation/Configuration Management to improve company processes and procedures.

SKILL:

• PC and MacIntosh
• Microsoft - FileMaker Pro, Word, PowerPoint, Excel, Access, Outlook, Visio and SharePoint
• Adobe - PageMaker, FrameMaker, Acrobat Professional, Photoshop, Illustrator
• Miscellaneous - Razor, Concur, Remedy

EXPERIENCE:

Confidential, Springfield, VA

Sr. Technical Editor

Responsibilities:

• Responsibilities included; review, edit, format and the quality assurance of various software test documentation (test plans and test reports); documentation template development, organized and upload all documents to the customer’s database and SharePoint site.
• I was also responsible for writing and maintaining all procedures and work instructions that pertained to QA and Technical Editing.

Confidential, Crystal City, VA

Documentation Specialist

Responsibilities:

• Responsibilities included; documentation development, review, edit, format and production of various software manuals (Software User Manuals, Standard Operation Procedures, contract Processes and Procedures, etc.); organized and upload all documents to the customers SharePoint site for review, version control, status accountability; track User Access Requests and helpdesk tickets using Remedy and the creation of all document templates (Software Test Plans, Transition Plans, Requirements Document, etc.).
• Participate in User Acceptance Test Reviews and Technical Readiness Reviews to validate changes requested by the technical experts.

Confidential, Bowie, MD

Publications Manager

Responsibilities:

• Supervised 7 employees and manage the Publications Department.
• Responsibilities include; completing yearly performance appraisals, timecard approval, leave coordination, and routine task assignments for subordinates.
• As the Publications Manager, I was responsible for all aspects of publications, to include; documentation number assignments, formatting, .pdf file creation, posting to contract SharePoint site, version control, status accountability, distribution, maintaining master archives of approved documents, and a complete library of graphics that are used in technical documentation.
• I was also responsible for the digitization of all legacy contract documentation, duties to include; inventory, scan, verify, backup, database updates and destruction.
• I wrote all internal policies, procedures and processes that pertain to the Publications Department.

Confidential, Suitland, MD

Documentation Specialist

Responsibilities:

• Responsibilities included; development, review and production of various manuals, Standard Operating Procedures, Software Administrator’s Manuals, Installation Procedures and Technical Bulletins.
• I created, edited (MS Word and Adobe FrameMaker), formatted, imported graphics (Adobe Illustrator), and proofread documents for field site release.
• I interfaced with the customers, users and contractor staff members to reconcile technical issues to complete documents. I also converted documents from Microsoft Word to Adobe FrameMaker.
• Answered questions and helped the engineers understand the documentation process.
• Entered data into the Razor database for tracking and status accountability proposes.

Confidential, Crystal City, VA

Senior Executive Assistant

Responsibilities:

• As the Senior Executive Assistant to the Director and Deputy Director my responsibilities included coordinating and scheduling meetings, answer and screen all phone calls, travel arrangements such as car rental, hotel accommodations, and airline reservations, travel expense reports, distribution of incoming mail.
• Maintain office files, employee evaluations, and all other duties as assigned.

Confidential, Washington, DC

Configuration Analyst

Responsibilities:

• Responsible for configuration accountability, change control, documentation publications, status accountability, establish and maintain a technical library of all hard and soft copies.
• Other duties included word processing, formatting, illustrating, reproduction, document assembly, routing, distribution, electronic document transmission for web publications, and storage of all baseline originals.

Confidential, Alexandria, VA

Configuration Coordinator

Responsibilities:

• My role as Configuration Coordinator/Documentation Specialist consisted of the establishment and maintenance of configuration accounting records, assignment and identification, tracking data items, processing of; Configuration Change Notices (CCNs), Engineering Change Orders (ECOs), and Engineering Release Notices (ERNs) to release technical drawings and documentation created by engineers.
• Published documents and drawings included formatting, word processing, illustrating, reproduction, document assembly, routing, distribution, electronic document transmission for web publications, and storage of all baseline originals.
• After approval process, I was responsible for maintaining baseline control, making appropriate changes, archiving, storing master copies, updating CM Database and generate history reports.
• As Technical Librarian my responsibilities included maintaining a complete library of archived and current technical drawings, documents, and maintain the Library Database.

Confidential, Alexandria, VA

Administrative Assistant

Responsibilities:

• Provided administrative support and publication of technical documentation.
• Publication duties include word processing, formatting, distribution and publication of technical documentation.
• Administrative duties included orientation of all new employees on company policies and procedures.
• Responsible for ordering all office supplies, maintained in house company petty cash; travel arrangements such as car rental, hotel accommodations, and airline reservations, travel expense reports and bi - weekly time sheets, etc.