SUMMARY:

• With thirteen years in technical documentation and a highly - creative background, I provide a unique and creative approach to content and documentation for multiple industries and clients. Available for contract, temp-to-perm, or direct hire opportunities.
• Excellent organization, communication, and writing skills.
• Highly motivated individual able to grasp complex technology and learn very quickly.
• Strong ability to work under pressure and within tight deadlines.
• Proven ability to quickly learn complex technical products and convert knowledge into usable documentation.

TECHNICAL/PROFESSIONAL SKILLS:

• Cross-Platform (Mac/Windows)
• Microsoft Office Suite
• Adobe Creative Suite
• Google Docs
• Image Capturing Software
• Social Media Tools
• HTML 5, SGML, XML (familiar)
• Digital Asset Management (DAM)
• Confluence
• JIRA
• Microsoft Box
• Virtual Desktop (VDI)
• Cloud Computing
• Aeronautics Support
• Communication and Interpersonal Skills
• Highly Adaptable
• Organized
• Excellent Attention to Detail
• Problem-Solving
• High-Creativity/Vision
• Analog and Digital Photography
• Theatre Arts
• Painting/Hand-crafting
• Photography

WORK EXPERIENCE:

Confidential

Contract Technical Writer

Responsibilities:

• Analyze functionality of MediaPulse, a complex platform designed to manage every aspect of the Confidential Broadcast Center, including scheduling resources, managing stages and equipment, scheduling resources, and keeping track of costs.
• Attend meetings and/or interviewing subject matter experts and clients to acquire and synthesize information to develop required technical documents and materials.
• Establish and design and procedure documentation needed for the Confidential Broadcast Center.
• Writing and editing documentation to ensure accuracy, completeness, and consistency, to improve structure, and to ensure professional editorial standards are met.
• Attending meetings and/or interviewing subject matter experts to acquire and synthesize information to develop required technical documents.
• Establish and adhere to standards for various technical documents, including: and procedure documentation needed for IS&T-VDI migration, Help Desk Daily Support Task procedures for Onshore/Offshore vendors.
• Write supporting end-user documentation (help desk documentation, user quick guides, etc.).

Freelancer

Confidential

Responsibilities:

• Prepared sets: checking that all equipment is functioning properly, setting up lighting and accessories, taking meter readings, uploading files and transporting film or prints to and from laboratories.
• Kept records of the film stock, exposures, lighting set-ups, as well as the names and details of art directors, models, stylists, animal handlers and other contributors.
• Built optimize web content for Production Company website.
• Operated digital and analog cameras, and scanning equipment.
• Skilled in image-manipulation and image-management software.

Confidential

Contract Technical Writer

Responsibilities:

• Planned, edited, and maintained Confidential Data Center Operations policies and procedures, which involved researching and organizing information on the sequential and logical processes of their data center infrastructure.
• Improved overall quality assurance of server builds by designing the proper server build and quality control documentation.

Confidential

Technical Writer

Responsibilities:

• Wrote clear and concise administrator processes and procedures for Confidential Board Books Questionnaire Manager/Builder and Mobile Partnerships.
• Ensured technical verbiage was easy to understand by the layperson(s).
• Worked closely with project managers and marketing to deliver effective content in tight timeframes.
• Edited the tone and language of the content to the appropriate audience for which the content is intended (novice to advanced).

Confidential

Contract Technical Writer

Responsibilities:

• Analyzed and documented iHeart Radio’s internal content and site management tool ( Confidential ) used by its 500+ radio stations and its integrated contesting and email circulation database (Dat-E-Base).

Confidential

Technical Writer

Responsibilities:

• Conferred with designers, copywriters, and project managers to establish technical specifications and to determine subject material to be developed for publication.
• Organized material and complete writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology.

Confidential

Technical Writer

Responsibilities:

• Conferred with project manager to determine and make necessary updates to the Walgreens Sales Tool Application for iPad User Guides.

Confidential

Technical/Content Writer

Responsibilities:

• Conferred with designers, creative, copyeditors, and project managers to develop orientation content for redesigned Confidential SYNC support web site
• Organized material and complete writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology.

Confidential

Technical Writer/Quality Control Engr.

Responsibilities:

• Planned, edited, and maintained Confidential ’ Network Operations Center and Manual, which involved researching and organizing information on the sequential and logical processes of a managed database hosting company while overcoming no prior server hosting knowledge.
• Verified data and investigated product integrity and software functionality on server builds before initial turnover to client.
• Improved the integrity of Confidential ’ infrastructure by verifying physical location of all servers and entering information into LogicOps (internal tracking system).
• Liaised with VP of Research and Development and Sr. Software Engineers to assist with new website development and web content (www. Confidential .net).
• Improved overall quality assurance of server builds by designing the proper server build and quality control documentation, including Confidential ' Server Build Order and Quality Control Checklists.

Confidential

Technical Writer/Illustrator

Responsibilities:

• Developed, formatted, edited, and published material used in the preparation of manuals, technical publications, logistics, reports, briefs, and administrative documentation which involved researching and organizing information on the sequential and logical process for repairing and maintaining electronic products for the AH1Z and UH1Y helicopters (H-1 program) using Integrated Maintenance Analysis and Publication (IMAPS).
• Ensured compliance with established operating procedures, military specifications, and style guides.
• Created detailed illustrations of various aircraft products using Vis Mockup, Paint Shop Pro, and Adobe Illustrator.
• Trained new personnel on developing technical documentation and graphics using IMAPS and graphics software.

Confidential

Technical Writer/Illustrator

Responsibilities:

• Verified technical documents developed with SGML met requirements for industry standard MIL-STD manuals and compliance with Military Specifications.
• Created technical manuals, block and wiring diagrams, and data flow charts to troubleshoot and repair aircraft malfunctions.
• Ensured all flight line maintenance, pre-flight / post-flight / thru-flight, and other special inspections documents were complete and accurate before delivery to customer.
• Liaised with software and Confidential analysts to develop and implement proper formatting for Inspection and Maintenance work cards.
• Played key role in assisting other Confidential programs implement proper formatting for Inspection and Maintenance work cards.

Confidential

Technical Writer

Responsibilities:

• Updated all flight line maintenance, pre-flight / post-flight / thru-flight, and other special inspections documents for delivery to Confidential .
• Developed and enhanced client relationship with Confidential by efficiently resolving client problems and maintaining ongoing personal contact.
• Offered to work for client ( Confidential ) due to excellent performance at Confidential, Inc.

Confidential

Technical Writer/Consultant

Responsibilities:

• Documented software design, architecture, database design and security requirements for a intranet-based case auditing application.
• Participated in business analysis, use case creation, and database design.