SUMMARY:

• Liaison between the business and developers with my ability to understand and simplify more complex materials in a way the business can appreciate
• Developed proof of concepts for new applications
• Gathered requirements from the business for changes to applications and new applications
• Control the software development life cycle to keep it in track to be released in the proper and promised time frame
• Train business on new concepts that are introduced in applications
• Ability to pin point if issues arise from the application or if it is possibly network or server related
• Problem solving skills for issues that arise in production with applications to deduce if it is application related or data related
• Software quality assurance and testing experience in a wide variety of environments including Windows, UNIX, LINUX,SQL, PICK legacy systems, and Internet based applications.
• Technical writing
• WIKI design and implementation from scratch using Sharepoint 2010
• Lead technical advisor for technical writing and WIKI implementation
• Website design and management
• Functionality, reliability, usability, installation, and related test methodologies.
• Leadership role in creation and execution of QA and testing processes, strategies and plans along with bug documentation and regression testing.
• Testing new and altered code, regression testing, user acceptance testing, integration of new applications into the existing work flow and processes
• Application development for PICK legacy systems
• Managing multiple projects with all levels of priority
• Ability to understand and simplify more complex workflows and relay that information back to the business.
• Comfortable working on medium sized and above project with all levels of priority

TECHNICAL SKILLS:

Platforms: Unix, Linux, Visual Source Safe,D3 PICK, All Platforms of Windows, Win2003 Server, Cloud, SendMail, LAN

Languages: PICK, SQL, XML, Java

Databases: PICK, Access

Software/Tools: Visual Source Safe, MS Office Products, SharePointDreamWeaver

Methodologies: SDLC, data mining, organizational change management, AgileWaterfall

Hardware: Email Servers, Unix Servers hosting D3 Pick, Windows ServersBackup tape drives, SAN, PCs, Phone systems

WORK HISTORY:

Confidential

Technical Writer

Responsibilities:

• Gather documentation that users have put together and polish it into something that is acceptable for use by the general population as work instructions
• Assist IT employees in brain storming issues and gave direction on best approach to addressing issues
• Create documentation from scratch on processes for use by the general work force as work instructions
• Meet with users to gather information in order to document previously undocumented process
• Design layout for internal WIKI that will house all work instructions as separate site pages in SharePoint 365

Confidential, Memphis, TN

Technical Writer/Lead Technical Advisor

Responsibilities:

• Gather documentation that users have put together and polish it into something that is acceptable for use by the general population as work instructions
• Assist IT employees in brain storming issues and gave direction on best approach to addressing issues
• Create documentation from scratch on processes for use by the general work force as work instructions
• Meet with users to gather information in order to document previously undocumented process
• Document any issues users had with processes currently in place
• Design layout for internal WIKI that will house all work instructions as separate site pages in SharePoint 2010
• Implement WIKI in the appropriate layout for users for both US as well as other regions to access work instructions

Confidential, Memphis, TN

Business Analyst

Responsibilities:

• Gather requirements needed by business for coding and reporting changes within the PICK database
• Act as a liaison between developers and the business to relay in a simplified manner the way more complex work flows and applications are used and how they work
• Write test plans to ensure that changes made to code meets all requirements of business
• Test code that has been altered to ensure it meets the business need
• Regression test all code that is to be released to ensure that it has no impact on the current programs in place
• Gain user acceptance sign offs via UAT
• UAT of new processes both with Web and legacy systems
• UAT of existing process changes for both WEB and legacy system
• Gain Decision Request documents when a problem arises that the business needs to weigh in on during the coding portion of updating a process or application
• Release programs into production as needed
• UAT of newly releases programs and processes to make certain they met user needs
• Customer support for users who use our sister company P2P Link
• Extraction of bills and reporting using SQL queries
• Monitor production bills that have been processed to ensure that all bills go out
• SAS reporting and file refreshes and data loads

Confidential, Memphis, TN

Operations Administrator

Responsibilities:

• Read log file of backups performed from previous night to ensure clients backup sets completed successfully
• UAT of backups for customers
• Manage Engineers to be certain that all issues are being addressed in a manner that met contractual guarantees for timeliness
• Create tickets as needed from any errors that occurred during the log read
• Prioritize tickets
• Assign tickets to Engineers
• Huddle team to ensure all tickets have been updated as needed and to manage the work load of Engineers
• Q/A and feed back to developer
• Design, develop, and maintain Inventory software
• Tracking of USB/NAS
• Change control management
• Software Release and repository management
• Appliance Q/A
• SCO, Wiki, and Patch management tracking

Confidential, Memphis, TN

Business Engineer

Responsibilities:

• Tested software to ensure there were no bugs before sending new builds on to customers
• Used VTS to create new test scripts
• Customer service calls from banks all over the United States to aide in troubleshooting software issues

Confidential, Collierville, TN

Senior Programmer Analyst

Responsibilities:

• Designed and implemented programs on a legacy system using Confidential
• Converted data from Confidential into XML format
• Gathered user requirements for requested alterations of existing and the creation of new applications
• Tested applications to ensure they comply with user requirements and specifications

Confidential, Memphis, TN

Implementation/Release/Change Manager

• Responsible for coordinating source code releases for a fortune 500 company.
• Manage changes with developers
• Meet with directors for requested changes to be certain the business need was feasible
• Assisted in development of policies and procedures to support a change management environment.
• Designed and implemented a source code repository structure to support web applications, desktop, UNIX, Linux, and legacy applications.
• Responsible for change management request system.
• Gathered user requirements for internal user requests
• Tested applications to ensure they comply with user requirements and specifications
• Performed integration, user acceptance and regression testing for all applications

Programmer Analyst

Confidential

Responsibilities:

• Developed and maintained legacy system applications in PICK basic.
• Gathered user requirements for requested alterations of existing and new applications
• Identification of test data and scenarios to accommodate unit and system testing.
• Testing of completed alterations to new and existing programs for the team
• Managed an internally developed IT request system for end users.
• Performed routine legacy system database maintenance functions.
• Responsible for encryption of incoming and outgoing EDI files.
• Migrated 150+ users from green screen terminals to personal computers.
• Provided end user and support on the MS Windows 2000 platform.
• Assisted in maintenance of MS Windows 2000 server environment.
• Performed Basic AIX Server Maintenance.
• Developed and maintained legacy system applications in PICK basic.