TECHNICAL SKILLS:

Languages: French, German, Korean, Polish, and Spanish

Technical: Windows 8, XP and NT, PeopleSoft 9.0, 9.1, and Campus Solutions 9.2, Office (Word, Excel, PowerPoint, and Access), SAP, RoboHelp 10.0, ROBODoc, Adobe Acrobat, InDesign, Captivate, Articulate,Adobe Photoshop, Microsoft .Net, Visio, Outlook 2010, Lotus Notes, Microsoft Project 2010, Frame Maker 10.0, API, IoT, Illustrator, PageMaker, Microsoft Visual Studio, Arbortext, XMetaL, Oxygen, Capture IT, Snagit, HTML, UML,XML, Google Docs, SharePoint, Rally, Subversion, Datacom, DITA, and Microsoft FrontPage.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Technical Writer/ Trainer

Responsibilities:

• Draft technical manuals, installation manuals, installation progress updates, and incident response plans in order to enhance system security documentation; create required system compliance reports and information requests
• Develop and collaborate with engineering teams to provide employee training regarding, business process improvement, operations enhancements, production mechanics, or machine enhancements such as replacement of parts, valves, tubing, and nuts and bolts.
• Develop ecommerce business documentation for customers worldwide.
• Work with engineering management to update training manuals and address current concerns and any potential training risks
• Develop Continuity of Operations (COOP) and Disaster Recovery (DR) operations training and conduct evaluations for any improvements.
• Enforce IT processes to ensure consistent, well - integrated application structures in full compliance with Sarbanes Oxley (SOX) and Payment Card Industry - Data Security Standards (PCI DSS) regulations; participate in system Certification and Accreditation as well as Federal Information Security Management Act processes.

Confidential

Senior Technical Writer/Trainer

Responsibilities:

• Created engineering documentation to satisfy regulatory requirements around various product lines using DITA technologies and Adobe software
• Planned and coordinated training sessions for classroom as well as online training for employees all over the world, including activities, demonstrations, training aids, follow up evaluations and post training analysis
• Documented processes for ecommerce business especially online help for internal and external customers
• Developed and implemented engineering workflow designs for training.
• Worked with process management to update security manuals and address current concerns and potential risks
• Worked with Network Team (Managers and Engineers) to develop procedures for LAN/WAN Security, Power Failures, Data Center Operations, and ID Provisioning.
• Edited documents such as SDKs, Quick Reference API guides, and firmware guidelines for Internet of Things and Data Center Platform Engineering groups
• Created technical documentation/training (SOPs Training Manuals and WIs) for classroom, webcasts, and online learning session
• Reported incidents to JIRA in order to facilitate version control for documentation
• Researched, organized, wrote, edited, and produced technical data for major publication projects, and training
• Conducted web conferences and video chat seminars for product training

Confidential

Senior Technical Writer/Trainer

Responsibilities:

• Managed/Developed IT policies and procedures in accordance with PCI standards and compliance regulations
• Developed documentation for security authorization package/certification packages (e.g. ST & E, POA & M, security plans, business process improvement, risk assessments and more,
• Developed IT security policies, and procedures for various organizations (government, banking, commercial, and more) to reflect their respected IT governance adherence (e.g. FISMA (NIST/DIACA), SOX, PCI, SCADA, NERC or CIP).
• Develop ecommerce business documentation for customers
• Worked with program manager with security and data classifications related to CDC, HIPAA, and CJIS
• Developed and implemented workflow design
• Worked with process management to update security manuals and address current concerns and potential risks

Software tools used: Microsoft Office, Visio, SharePoint, Snagit, and Adobe Acrobat

Confidential

Technical Writer/Trainer

Responsibilities:

• Collaborated with management to document processes, workflows, and run books within an ITIL framework, and following SCRUM and SDLC methodologies
• Collaborated with Architecture and Networking teams on extremely complex high visibility projects; producing functional and logical diagrams, presentations, and other documents for consumption by multiple teams
• Developed IT Cyber Security policies in accordance with PCI standards and regulatory specifications
• Developed and implemented workflow design
• Worked with program manager with security and data classifications related to CDC, HIPAA, and CJIS
• Worked with process management to update security manuals and address current concerns and potential risks
• Conducted Network Safety, Cybersecurity, and Safety Training sessions for employees, based on ADDIE methodology
• Developed Standard Operating Procedures (SOP’s) for a Level I compliant Network Infrastructure and, business process improvement
• Created external documentation to satisfy regulatory requirements around various product lines such as job aids and learning activities

Software tools used: Microsoft Office, Visio, SharePoint, Snagit, and Adobe Acrobat

Confidential

Senior Technical Writer/Trainer

Responsibilities:

• Created documentation using DITA and provided training for employees concerning Microsoft Office, Fire and Safety, Hazardous Waste Disposal, and First Aid
• Worked with multifunctional teams of software developers (including outside vendors such as Cisco), designers, quality control engineers, project managers, marketing, and others to create technical documentation, as well as reviewed and edited technical content created by the team members in accordance with SDLC and Agile methodologies
• Developed online guides pertaining to ecommerce business for employees and customers.
• Worked with process management to update security manuals and address current
• Edited documentation prepared by engineers, developers and testers in accordance with company copyright permissions and standards
• Developed/updated schematics and diagrams of company networks using Microsoft Visio
• Prepared/edited documentation for Disaster Recovery procedures specifically related to Hurricanes for all Texas offices using Paragon software
• Participated in web conferences and video chat seminars for product training and development

Software tools used: Microsoft Office, Visio, SharePoint, SAP, Snagit, HTML, UML,XML, and Adobe Acrobat

Confidential

Program Development Evaluation Specialist

Responsibilities:

• Participated in curriculum and test development projects. Designed and developed engineering training materials and aids, tests, or program evaluation instruments in accordance with company standards and guidelines.
• Created technical documentation to train newly hired employees, including Cybersecurity, Engineering, and Computer Science professionals.
• Developed training (including Training Manuals) for classroom, webcasts, and online learning session
• Worked with process management to update engineering manuals and address current concerns and potential risks
• Developed and implemented training workflow designs.
• Provided professional expertise in assigned area for major projects led by the team manager. Wrote program objectives, establishes criteria for program evaluation, design program structure, develop instruction instruments, and monitor programs
• Performed research and analysis activities such as training quality assurance assessment, analysis of Confidential engineering jobs, studies of target population, or test reliability and validity assessment
• Provided advice and consultation related to Disaster Recovery procedures and documentation

Software tools used: Microsoft Office, Visio, SharePoint, Snagit, Adobe Acrobat, FrameMaker, and RoboHelp.

Confidential

Senior Technical Writer/Trainer

Responsibilities:

• Created engineering documentation for employees worldwide including Business Process Improvement, Mechanics, Rigs, and Oil Platforms.
• Researched, organized, wrote, edited, and produced technical data for engineering projects, and training
• Developed online guides pertaining to ecommerce business for employees and customers.
• Prepared and/or gave presentations for HazMat and Fire Safety to company employees
• Developed and implemented training workflow designs
• Worked with process management to update security manuals and address current concerns and potential risks
• Ensured technical documentation was accurate, complete, met editorial and company specifications such as copyright laws and adhered to standards for quality, graphics, coverage, format, and style using DITA, Microsoft Visual Studio, FrameMaker 10.0, RoboHelp 10.0 and ROBODoc software
• Created operational manuals (trucks, machines, wells, valves, etc.) and online help guides specifically related to drilling such as coring services and drill bit optimization
• Managed multiple training for various engineering projects, from conception to product release
• Participated in the establishment of style guidelines and standards for texts and illustrations.

Software tools used: Microsoft Office, Visio, SharePoint, Snagit, Adobe Acrobat, FrameMaker, RoboHelp, Rally, Captivate, Microsoft .Net, Adobe Photoshop, HTML, UML,XML, SAP, and Oxygen.

Confidential

Technical Communication Specialist

Responsibilities:

• Managed and created user guides using modular, topic-based methodology for engineering teams using Microsoft Visual Studio, ROBODoc. RoboHelp 10.0, and FrameMaker 10.0 software following Software Development Life Cycle (SDLC), Agile process
• Produced online assistance materials pertaining to Fire and Safety, Hazards, Incidents, Wells, Drills, Trucks, and Valves.
• Created technical documentation for E-Commerce applications based on the Microsoft .Net platform in accordance with company copyright permissions and standards, as well as business process improvement
• Developed and implemented training workflow design
• Managed training sessions for employees worldwide

Software tools used: Microsoft Office, Visio, SharePoint, Snagit, Adobe Acrobat, FrameMaker, RoboHelp, Captivate, Adobe Photoshop and Oxygen.

Confidential

Technical Writer/Trainer

Responsibilities:

• Developed electrical engineering training documentation using XMetaL and RoboHelp 10.0 software, while editing current documents specific to various engineering departments following Software Development Life Cycle (SDLC), agile and waterfall processes
• Assisted engineers in creating publications for journals and engineering magazines
• Developed and implemented training workflow design
• Produced online assistance and advertisement materials employees/customers could utilize on a daily basis
• Managed multiple documentation processes for engineering projects, from conception to product release.

Software tools used: Microsoft Office, Visio, SharePoint, Snagit, Adobe Acrobat, FrameMaker, RoboHelp, Captivate, Adobe Photoshop, Arbortext, XMetaL, Oxygen, Capture IT, Snagit, HTML, UML, and XML.

Confidential

Technical Writer/Trainer

Responsibilities:

• Gathered technical engineering information by interviewing engineers, managers, and supervisors while reviewing existing documents and hands-on testing of specific procedures in various engineering sectors documents specific to various engineering departments following Software Development Life Cycle (SDLC), agile and waterfall processes
• Provided training and telephone support for employees worldwide (Africa, Australia, France, and Germany) concerning drilling and manufacturing
• Created/Updated documentation for Enterprise Storage Team including Windows, UNIX, SAN, LAN, WAN, and Clariion server applications, disaster recovery procedures, processes, business continuity, and troubleshooting guides, using Microsoft Word, Excel and PowerPoint, RoboHelp 10.0, ROBODoc, as well as Paragon software, following Software Development Life Cycle (SDLC), agile and waterfall processes
• Developed workflows and diagrams of company networks using Microsoft Visio
• Created technical documentation for Drilling applications such as Wellbore, WellDirect, and Well Review Management

Software tools used: Microsoft Office, Visio, SharePoint, Snagit, Adobe Acrobat, FrameMaker, and RoboHelp.