Principal Technical Writer Resume Redwood City, California - Hire IT People

PROFESSIONAL SUMMARY

Principal technical writer with experience in enterprise software documentation.
Developed information collaboratively using cross - team input. Validated content continuously using customer feedback.
Enriched documentation with videos, screen recordings, and animated gifs. Trained and worked in Agile Scrum.
Experience working with multiple scrum teams, co-located and offshore. Focused on addressing customer pain points.
Produced a YouTube video describing how to create a custom endpoint using CA Live API Creator
Created a workflow diagram demonstrating the steps involved in creating a how-to YouTube video for a beginner
Worked in a team that is the recipient of multiple recognitions such as the Galaxy Team award and the STC award of excellence for our online help design
Received the CA Champions certificate for two consecutive years for my online contributions and sharing of expertise on the global customer community
Reduced content and translation costs by removing documentation that simply described the user interface and did not add value for customers
Chosen to attend the Confidential Conference for Women in Computing out of all North American writers

EXPERIENCE

Confidential, Redwood City, California

Principal Technical Writer

Responsibilities:

Produced a wide range content for end-users and administrators in the project and portfolio management (PPM) domain.
Developed information collaboratively with input from cross-teams, actual testing in the product, and reviews by SMEs. Used SEO guidelines to make information easily findable on the Web.
Collaborated with the User Experience Design team to produce user-friendly system messages, prompts, hints, and labels.
Partnered with the Customer Support team to research and identify customer case patterns and improve documentation accordingly.
Experienced with data and metrics analytics to drive documentation improvements.
Conducted usability testing of the role-based documentation that mirrored a new persona-based product interface.
Effort involved posting on the customer community, documentation walk-through and follow up with customers, and incorporation of feedback.
Wrote scenario-based content from scratch that supported business use cases for project and portfolio management features. Refactored legacy content into task-based end-to-end scenarios.
Wrote quick start guides, user guides, integration guides, and release notes for Agile Vision, a Web-based project management software that follows the scrum methodology.
Participated on multiple agile scrum development teams located in the U.S., India, and China.
Worked with Information Elements, a structured writing model like DITA. Transformed FrameMaker documents into object elements and repurposed for single-sourcing. Used Author IT.
Maintained high standards for documentation clarity, accuracy, and publication timeliness.
Conducted peer reviews, coached and mentored colleagues offshore in India.

Confidential, California

Information Designer

Responsibilities:

Created page-level context-sensitive help
Delivered install, admin, user, and reports guides
Delivered the Business Intelligence Reports Guide

Confidential, San Jose, California

Technical Writer

Responsibilities:

Updated documentation for distributed systems products.
Worked directly with developers, QA, marketing, and support representatives in determining and fulfilling company objectives.
Tested documentation from time-to-time for usability and validity of information.
Peer-edited and reviewed documentation for co-writers.
Educated co-developers and support representatives about more effective methods of reviewing technical publications.

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Principal Technical Writer Resume

Redwood City, CaliforniA

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