EXPERTISE AREA:

Technical Writing Program Management Process Improvement Published AuthorPolicy Implementation Organizational Restructuring Executive Advisor

PROFESSIONAL EXPERIENCE:

Technical Writer

Confidential, Crystal City, VA

Responsibilities:

• Served as TW Subject Matter Expert at the Department of Veterans Affairs, responsible for the editing, review, and quality control for final production of a Confidential Agency Financial Repor.
• Responsible for advising, developing, assisting, reviewing, editing and packaging the Confidential AFR report from the VA.
• Provides additional TW support to the client as necessary per directives from the Secretary of the VA

Sr. Technical Writer (TW)/Team Lead

Confidential, Arlington, VA

Responsibilities:

• Served as TW Subject Matter Expert and Team Lead onsite at the US Patent and Trademark Office ( Confidential ), responsible for the creation, development, and implementation of a variety of documents and deliverables for the Patent Trial Appeal Board (PTAB) Development program.
• Managed the TW team objectives, individual development regarding conduct of technical/substantive duties, and ensured adherence to industry standards of both professional and technical requirements, including both SOPs and MOPs.
• Provided final review and approval for deliverables and developed internal processes and procedures for both operational and technical requirements.
• Responsible for advising Senior Management and then developing and executing on a document deliverable strategy.
• Trained and managed team members for varying levels of experience, providing final review and approval of products prior to submission to client.
• Authored, reviewed, and edited a variety of document types to verify accuracy and consistency with style guide and client standards.

Sr. Technical Writer/Team Lead

Confidential, Fairfax, VA

Responsibilities:

• Served as the Quality Assurance (QA) Team Lead, responsible for creation, development, and implementation of a variety of deliverables produced for the Continuous Readiness Information Security Protection (CRISP) program of the Department of Veterans Affairs.
• Managed QA personnel and objectives, mentoring team members on technical and substantive duties, maintaining industry standards for professional and developmental requirements.
• Provided final review and approval for deliverables and developed internal processes and procedures for operational and technical requirements.
• Responsible for reviewing and approving final deliverables prior to submitting to client.
• Review and edit documentation to verify accuracy, consistency with style guide and client standards.
• Authored, reviewed, and edited a variety of document types to verify accuracy, consistency with style guide and client standards.

Technical Writer

Confidential, Arlington, VA

Responsibilities:

• Served as a contractor to the Department of Veterans Affairs Confidential - 10 program, providing technical writing and editing support for a variety of products including: technical articles, processes, procedures, reports, installation guides, manuals, and other documentation as needed.
• Assisted in collecting and organizing information to creating client user manuals, training materials, installation guides, proposals, and reports.
• Reviewed and edited documentation to verify accuracy, consistency with client standards.
• Conducted fact finding interviews with technical Subject Matter Experts and Senior Leaders.

Technical Writer

Confidential, Fairfax, VA

Responsibilities:

• Established and developed standards for technical documents for Confidential, Office of the Inspector General Chief Information Office (CIO).
• Responsible for the implementation, development, and oversight of the CIO Service Desk Knowledge Base repository on SharePoint.
• Served as the SME for the CIO of technical documentation and briefing technical specifications to senior management, including both lay and expert audiences.
• Responsible for identifying process improvement needs and creating the resulting processes, procedures, and policies to streamline the CIO Service Desk
• Translated complex requirements into distribution and training materials for technical conferences and business forums
• Conducting fact-finding interviews with technical SMEs and management teams, analyzing resulting data, and developing numerous product lines including technical articles, descriptions of processes and procedures (standard operating procedures) policies, reports, training presentations, manuals, and other documentation as needed from draft to final product.

Process & Policy Writer

Confidential, Arlington, VA

Responsibilities:

• Responsible for identifying process improvement needs and creating the resulting processes, procedures, and policies to streamline the organization
• Established the first internal Process Control Board, developing and implementing key process structure to streamline policy changes within the organization
• Prepared and conducted training for the organization on executed processes and procedures
• Developed processes and policy to adapt to the ISO 9001 quality model

Program Management Analyst

Confidential, Fairfax, VA

Responsibilities:

• Employed the Standard Capability Maturity Model Integration (CMMI) Appraisal Method for Process Improvement (SCAMPI) in a team effort that won a Level 3 (passing) rating, using Lean Six Sigma.
• Assessed and advised Senior Management on audit and metric trend resents
• Developed recommendations for streamlining organizational performance including drafting a Communications Plan, managing the Process Asset Library, and serving as backup Training Coordinator and Internal Auditor.