Technical Writer Resume

SUMMARY

Experience:

Confidential, New York, NY Contract Technical Writer 2011-2012

Assisted in the implementation of the Special Education Student Information System to support the business and functional needs of the NYC Department of Education
Documented the technical infrastructure environments to support production and development
Wrote the operations manual and guides for managing the day-to-day maintenance of the Special Education Student Information System infrastructure

Confidential, Jersey City, NJ Contract Technical Writer 2009-2011

Wrote a broad range of technical documentation for reference data platform, including data dictionaries, object documents, and service documents
Presented analysis of project assets, and developed standards and templates to meet the DMAIC project methodology
Constructed and served as administrator for organization’s SharePoint and wiki sites

Confidential, Jersey City, NJ Contract Business Analyst/Technical Writer 2009

Implemented single-sourcing platform (Flare) to publish online and print documentation
Managed the planning, writing, delivery and analysis of documentation for brokerage and advisory platform
Collaborated with developers and testers to ensure accuracy and completeness projects

Confidential, New York, NY Lead Technical Writer 2005-2008

Created business requirements and design specifications for development cycle
Responsible for the content and maintenance of wikis and content management systems
Created documentation, online help, templates and style guidelines for Client Services, Professional Services, Engineering and Quality Assurance

Confidential, Tarrytown, NY Technical Writer 2003-2004

Developed user guides, online help and courseware for enterprise software
Wrote technical specifications, programming guides, and release notes
As a member of the CMM (Capability Maturity Model) Assessment and Implementation teams, oversaw successful certification of the organization

Confidential, New York, NY Contract Business Analyst/Technical Writer 2002

As a member of the Learning Development Team, identified the need for new applications and evaluated existing systems
Designed and developed courseware for internal Lotus Notes database and resource management application used globally by the Firm
Wrote technical and functional specifications for systems to be developed offshore

Confidential, New York, NY Technical Writer 2000-2001

Created product requirements, functional specifications and low-level API based documentation for Engineering and Quality Assurance departments
Developed technical documentation templates, writing standards, formats, and procedures
Built Internal Documentation Group intranet website

Confidential, Fords, NJ Business Analyst/Technical Writer 1999 – 2000

Confidential, Dublin, Ireland Technical Communicator 1997 – 1998

Authored documentation on production, design and technical advancements
Charted production levels and deficiency rates
Developed and presented written analysis on improvements and trouble shooting procedures to senior management

Technical Skills:

All Microsoft Office Products, Lotus Notes, Visio, RoboHelp, WebWorks, HTML, FrameMaker, Snagit, SQL, CSS, MadCap Flare, SharePoint, HPQC

Education:

Bachelor of Arts in English
Dual Concentration: Writing and Literature