SUMMARY:

Multi - faceted and innovative Technical Consultant with over 20 years of wide-ranging skills in strategic technical documentation, analysis and web design in multiple industries. Passionate about recommending and delivering innovative, cutting-edge software solution documentation, online help and analysis to solve business needs. Compose, edit and format technical training handbooks, implementation guides user manuals, IT processes/procedures, test documents and Standard Operating Procedures (SOPs) into concise, understandable formats. Train and mentor teams as needed. Gather and document business requirements and user stories, define business needs and translate to technical requirements, acting as a liaison between business and IT. Provide client support throughout implementation. Expertise at web UI/UX design using Adobe Creative Suite: FrameMaker, RoboHelp, Captivate, Photoshop, Illustrator and Acrobat. Design, develop and maintain SharePoint websites, customize to meet business needs.

TECHNICAL SKILLS:

• Adobe (Structured and Unstructured FrameMaker, RoboHelp, RoboHelp Server, Captivate, Photoshop, Illustrator, Acrobat, Presenter, Photoshop, Lightroom, Illustrator, Dreamweaver, InDesign, Flash, Bridge, Fireworks, Audition, Encore, Prelude, Premiere, Camtasia, 20/20 Software
• Microsoft Office, Publisher, Visio, Project, Access, InfoPath, Expressions Blend, FrontPage
• Microsoft SharePoint and SharePoint Designer
• Colorado Benefit Management System (CBMS)
• Process/Business Intelligence
• API Documentation
• Government Standards (Sarbanes Oxley, 508 compliance, Usability Requirements)
• User Experience Design Release Management
• VMWare Fusion, Mac OS, HTML, XML, CSS, JavaScript, WordPress, Salesforce
• Configuration Management (Visual Studio TFS, CA SCM/Workbench, Perforce)
• Google Drive and Cloud Computing, Amazon Web Services
• Macintosh OSX and Windows related programs and systems. iOS and Android mobile phone application software

PROFESSIONAL EXPERIENCE:

Confidential

Senior Technical Writer / SharePoint Developer

Responsibilities:

• Edit, compose and publish user documentation for Apptio software supporting the Technology Business Management Council and TBM Connect.
• Assisted team members with Confluence and SharePoint problems.
• Created software demonstrations using Captivate 2019.
• Proofread team member’s documentation for consistency and accuracy.
• Created SharePoint team site for executive leaders to gain knowledge and assistance on Apptio, Technology Business Management (TBM). Customized site layout by using advanced SharePoint features including implementing Amrein web parts.
• Established graphic content for Quick Reference Guides, handouts including
• Created “Placemat” document to identify The TBM Taxonomy Methodology (ATUM). The document included Schwab TBM Model - Taxonomy, Project Team, several graphics detailing the cost model and implementation calendars.
• Customized Visio Stencil for Apptio cost allocation drawings.

Confidential

Senior Technical Writer/ Release Manager

Responsibilities:

• Edit, compose and implement online help systems according to specifications, standards/requirements. Establish graphic, content and navigational guidelines.
• Proofread technical documentation for accuracy, completeness and consistent terminology. Ensure editorial adherence to governmental and legal specifications and standards for quality, graphics, coverage, format and style.
• Investigate, test, write and edit topics for Colorado Benefits Management System (CBMS) software; improve documentation and quality.
• Implement Agile Kanban board to manage documentation publication and progress.
• Lead implementation for release of RoboHelp Server in 22 environments on multiple release schedules. Set up and manage server installations of RoboHelp 15 on RH Server 9.
• Collaborate with engineering, product management and QA to develop source material and complete documentation deliverables for major releases.
• Stay abreast of current trends, tools and methodologies for technical content development and management.
• Implement Content Management System for OLH team (Perforce).
• Identify configuration problems with Adobe advanced support and Developers.

Confidential

Senior Technical Writer

Responsibilities:

• Converted Microsoft Word into FrameMaker 2015 from SmartDocs document.
• Edited and created new content for user guides for new software releases.
• Designed FrameMaker template and trained team. Implemented Adobe Design Studio.
• Created tip sheets for sales team to give to outside customers.

Confidential

Senior Technical Writer

Responsibilities:

• Wrote and edited technical documentation for the InterApp team; user manuals, quick start guides, operation and troubleshooting procedures, architectural design documents and release notes.
• Generated materials through research, direct observation and interviews. Integrated graphics and compiled engineering documents and test data.
• Wrote API documentation for iOS and Android software application development.
• Worked with server operations to document existing computer topology. Configured and troubleshot server by using command line queries in Linux and Windows. Analyzed future hardware and software needs for Amazon Web Services.
• Supported InterApp Customer Experience Team, developed and implemented SharePoint Team Site and prepared documentation.

Confidential

Senior Technical Writer

Responsibilities:

• Designed, wrote and edited print and web-based instructional materials, user guides, training manuals, on-line help systems and user administration guides.
• Created training demonstrations for technical team to automate screen shots for document consistency. Wrote release notes for internal and external clients. Published online help files using CA Software Change Manager Workbench.
• Researched, wrote, edited and improved technical documentation for application/system changes, releases and updates.
• Coordinated software release project dates and development cycles.

Confidential

Draft Facilitator / Photographer

Responsibilities:

• Facilitated live drafts to ensure smooth process. Maintained list of drafted players, auction "money'' and verified leagues adhered to requirements for a complete team. Photographed events to display live draft experience.