Technical Writer Resume Denver, CO - Hire IT People

SUMMARY:

I can take the information from those who have it and provide it to those who need it in a form they can use.

TECHNICAL SKILLS:

Software: SAP, DB2, Microsoft Office Suite: Word, Excel, Visio, PowerPoint, InfoPath; SnagIt, Familiar with HTML, various Adobe products, SIPOC diagrams, Paint Shop; UCM; SharePoint; Four Project Lifecycle Phases, Confluence, JIRA, SQL

Language: ABAP, COBOL, COBOLII

EXPERIENCE:

Technical Writer

Confidential, Denver, CO

Responsibilities:

Member of the IT organization.
Developed Job - Aids templates and “How To …” documents for analysts and developers.
Created Job-Aids for various internal processes such as Azure and ServiceNow.
Updated documentation in ServiceNow to adhere to current guidelines for Knowledge articles.
Created Document Style Guide for Technical Services Business Application group.
Documented customization to FSL Lightning application in Salesforce.

Technical Writer

Confidential, Denver, CO

Responsibilities:

Member of the Change management team.
Created SOP and Process Flow diagram templates.
Worked with SMEs on updating existing and documenting new SOPs during SAP system upgrade.

Technical Writer

Confidential, Denver, CO

Responsibilities:

Member of the IT team.
Worked with the Product Owner to develop detailed Product Implementation Guide for the nationwide implementation of the new ticketing system.

Technical Writer

Confidential, Denver, CO

Responsibilities:

Member of the IT team.
Developed documentation to be used as tool tips and modals for software implementation in multiple counties.

Technical Writer

Confidential, Denver, CO

Responsibilities:

Member of the HR team.
Developed documentation for the global implementation of SmartSearch software.
Tested and documented Manager’s desktop, SmartSearch front-end extension for Gates Career site.
Assisted in testing and documenting Employee Change Request process software.

Technical Writer

Confidential, Aurora, CO

Responsibilities:

Member of the Confidential IT Scrum organization.
Developed documentation for the API Dictionary and New User Portal.

Technical Writer

Confidential, Denver, CO

Responsibilities:

Created job-aids for internal staff for new Oracle Fusion Financial Application.
Created eBusiness process flow diagrams for Personify eBusiness development for Confidential .
Participated in UAT testing and created internal user documentation for the newly installed Personify software.
Developed external facing documentation for the eBusiness side of Personify software for Confidential agents worldwide.
Participated in meetings between in-house developers and Informatica to discuss data needed to develop an API.
Gathered information and created API Developers’ user guide.
Used Confluence to post and distribute API documentation.
Used JIRA to create development tickets.

Technical Writer/Document Analyst

Confidential, Pittsburgh, PA

Responsibilities:

Member of the Document Development team.
Completed Confidential required training that encompassed learning the structure of different templates used for Procedures, Policies and Quick Reference Guides.
Created internal customer service procedures according to Confidential standards and based on raw data supplied by SMEs.
Worked with SMEs and edited existing documents in response to changes in Healthcare rules and regulations, and Health Care Reform Act.
Created Excel Quick Reference Guides (QRG) by developing searchable Excel documents.

Technical Writer

Confidential, Westminster, CO

Responsibilities:

Member of the Information Development team at Confidential Prepaid Services.
Created/edited documentation for internal use on how to use TSO and File Aid.
Worked with SME to develop documentation aimed to troubleshoot data errors, created QA test results matrix.
Compiled Excel Functional Archive Template that included technical releases containing enhancements, bug fixes and operational improvements.
Created Job Aid template, Job-Aids documents and Onboarding instructions.

Confidential, Boulder, CO

Technical Writer

Responsibilities:

Gathered and researched information regarding Middle Market Business Unit system and Confidential Underwriting processes.
Developed and wrote content for printed manuals and guides to support software and created workflow diagrams for underwriting system and processes for end user.
Deciphered Business Requirements Specifications for the new software implementation.
Presented guides and procedures in a user-friendly format, utilizing screenshots and visual aids in the documentation.
Reviewed
Current process & established future state procedures by working with individual process owners and SMEs.
Previously created documents; used Visio, MS Word and Excel to create new documentation, created PDF files.

IT Project Coordinator

Confidential, South Plainfield, NJ

Responsibilities:

Member of Deloitte PMO team responsible for software implementation.
Used PL/SQL, Clarity and JIRA to create development tickets and reporting.

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Technical Writer Resume

Denver, CO

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