Technical Helpdesk Quality Supervisor Resume

SUMMARY

Training Specialist and Veteran of the Confidential with a Security Clearance and over 18 years of proven experience in meeting company objectives while training and guiding personnel. Managed and developed human resource teams and outcomes as the Non - Commissioned Officer in Charge of Command Post Operations aboard Vandenberg Air Force Base. Administered over 1900 hours of instruction to 310 students at the Command Post Apprentice Course aboard Keesler Air Force Base. Awarded the Air Force Commendation Medal for exemplary military performance and leadership. Medically retired in the grade of Master Sergeant with a 60% compensable disability rating through the Department of Veterans Affairs. Career is supported by an Associate of Arts Degrees in Information Technology and Instructor of Military Technology and Science from the Community College of the Air Force as well as several Confidential Instructor Training Courses. Core competencies include:
Leadership
Planning
Curriculum Development
Logs and Records
Data Analysis
Training and Development
Policy Implementation
Organization/Communication
Microsoft Office

PROFESSIONAL EXPERIENCE

Confidential

Technical Helpdesk Quality Supervisor

Confidential

Non-Commissioned Officer

Trained and led a team of 13 controllers ensuring the safety and job proficiency of each
Designed and implemented Quick Reaction Checklists for use by a 14 member Command Post team
Senior controller on duty during a real-world seizure of $2M worth of illegal narcotics
Revamped an emergency response checklist system which reduced response errors by 35%
Extensive experience using Microsoft Office suite of products to include Word, Power Point, Excel and Outlook.

Confidential

Instructor/Advanced Distance Learning Manager

Accounted for government equipment and assets valued in excess of $2.5M
Offered subject matter expertise by administering up to 1900 hours of comprehensive instruction to over 310 students
Managed and taught classes of up to 12 personnel at a time; managed time in order to meet development objectives for each