Technical Writer Resume

SUMMARY

An ITIL certified communications professional with broad range of experience developing communications products, technical writing, publications and graphics in various industries, including pharmaceutical, telecommunications and education
Exceptional interpersonal skills and the ability to develop collaborative relationships with technical, educational and other specialized professionals to produce effective outcomes

KEY STRENGTHS

TECHNICAL SKILLS

Software: Adobe Acrobat/Distiller, Adobe FrameMaker/FrameMaker + SGML/FrameMaker 7,Adobe Illustrator, Adobe CS, Adobe Photoshop, Adobe InDesign, Documentum, Lotus Notes, Macromedia Freehand, Macromedia HTML Editor, MS Excel, MS PowerPoint, MS Sharepoint, MS Visio, MS Word
Operating Systems: Macintosh, Windows, and Unix.

PROFESSIONAL EXPERIENCE

Confidential, Secaucus NJ
Oct "08 - June "10
Communication Manager, IT Services

Create communications and information documents for global operations services
Create and edit user and system documentation
Coordinate with management and engineering SMEs to create effective user and training communications, PowerPoint presentations, intranet articles, and informational email
Developed and maintained technical documentation for Global IT disaster recovery for and User and Administration documentation for Global IT support and Incident Management systems.

Confidential - NJ/MA
Aug "07 - Apr "08
Technical Writer/Analyst (Confidential, Parsippany, NJ)

Developed and expedited workflows for coordinated data center service requests.
Created, edited and maintained IT user and system documentation detailing procedures for service requests.
Coordinated with subject matter experts, management and engineering to create user and training documents.

Confidential- Parsippany NJ
May "06 - Aug "07
Technical Writer - Pfizer Pharmaceutical Worldwide Technology Infrastructure

Planned, designed, and developed working instructions, policies, processes and SOPs for business-critical communication systems
Created operational and system documentation working directly with management, quality assurance, and subject matter experts
Coordinated document approval, publication, electronic signature and maintenance with document control and quality assurance

Confidential - Raritan NJ
Nov "05 - Jan "06
Documentation Coordinator - Document Management Group (DMG)

Coordinated with Quality Assurance management to prioritize documentation workflow
Created, edited, routed and made effective documentation for technical writers, authors, and QA
Tracked documents in the approval cycle and manage master document files

Confidential - Branchburg NJ
Jul "05 - Sep "05
QA Desktop Publishing Specialist/Technical Writer- QA Documentation Management/Master Labeling

Created labels, package inserts and user manuals
Edited text and graphics; apply formats for consistent design and text conventions for both English and foreign language translations
Revised/edited medical diagnostic equipment user guides and operation manuals based on subject matter expert review and regulatory requirements

Confidential - Atlanta GA
Apr "04 - Mar "05
Technical Recruiter

Confidential - Whitehouse Station NJ
Jun "04 - Jul "04
Web Portal Content Manager/Technical Writer - Division of Worldwide Internet and Multimedia

Edited and updated clinical trials web portal content for Merck and Co., Inc. and
Merck Sharpe and Dohme (Eur) Human Health Marketing based on trial activities and trial coordinator input
Edited and updated content, including text, graphics and HTML entries
Coordinated with clinical trial compliance coordinators.

Confidential - Upper Saddle River NJ
Dec "03 - Dec "03
Production Editor

Edited text and graphics from specifications, edited XML entries for high quality, high resolution production files
Utilized and managed graphics database.

Confidential - New York NY
Sep "03 - Nov "03
Map Artist

Created and modified locator and detail maps for publication based on news stories
Coordinated with reporters and editors for developments and updates
Researched electronic and print resources for map references.

Confidential- Holmdel NJ
Mar "98 - Dec "02
Technical Information Development Management - Customer Training and Information Products

Designed, and developed documentation and training materials for large-scale telecommunication systems
Combined technical information and graphic elements to produce information products for technical and non-technical users (web-based and print)
Analyzed engineering specifications, customer requirements, and development design documents to document ongoing system change management (SDLC)

Confidential - Edison N
Nov "97 - Mar "98
Documentation Consultant - Metlife Data Warehouse Project

Planned, designed, and developed data warehouse documentation for the Metropolitan Life Insurance marketing department project
Provided consultation to the project team.

Confidential - Piscataway NJ
Oct "89 - Dec"97
Education & Training Associate - Center of Alcohol Studies

Provided resources, educational programs consultation and in-service training to professionals and educators
Designed, edited and produced newsletters informational fact sheets, and articles
on medical/scientific research and communications strategies
Developed and delivered professional in-service training programs and wrote training materials
Coordinated the development of an educational marketing website

Environment: Adobe PageMaker,Adobe Illustrator, Adobe Photoshop, Adobe Acrobat/Distiller, Microsoft Office applications.

Additional Related Experience
1985 - 1998

8 years retail sales experience
Grant and program proposal development for both state and federal funding sources.
Teaching and professional training experience

EDUCATION

B.S., Experimental Psychology and graduate coursework in Human Resource Management.
M.S. Communication and Information Science.

PROFESSIONAL AFFILIATIONS / CERTIFICATION

MILITARY EXPERIENCE

Electronic Graphics Specialist and Photographer
Confidential, McGuire AFB, NJ (Separated 2001)