SUMMARY:

• High energy technology professional with eight years of experience as a Product Owner, organically grew into Product Management with two separate product lines and launched a third, a SaaS solution.
• Have a passion for writing users stories & use cases, backed up by research to gain insight, elicit, refine, document and prioritize requirements that solve a customer problem, resolves conflicts and mitigates risk.
• Articulate communicator with the ability interact with and influence at all levels of an organization by combining business and technical skills that bridge the trust gap between technical & non - technical to make informed decisions for product success, managing stakeholder expectations and to achieve individual, team and company goals.

AREAS OF EXPERTISE:

• Technical Writer for Use Cases, Test Scripts & Processes
• Product Vision, Organize & Prioritize Requirements
• Business Process Modeling, Mapping & Implementation
• SDLC with, Lean, Waterfall, Agile & Scrum utilizing JIRA
• Strategic Planning, Data Analyst & Documentation
• Collaboration, Leading Teams & Stakeholder Engagement
• Business Intelligence, Analytics & Reporting Tools
• Project Management, PMI Standards & Frameworks
• Epics, User Stories, Storyboarding & Story Mapping
• , Coaching, Mentoring & Team Building

SYSTEMS OF EXPERTISE:

Salesforce: Implement, Configure & Admin

Oracle CRM On Demand: Implement, Integrate & Migrate

Seibel: Implement, Configure, Admin & Migrate

Oracle CPQ Cloud: Implement, Integrate, Admin & Migrate

MS Dynamics 360: Implement, Configure & Admin

JIRA: Utilized to Plan, Track, Release & Reporting

Proficient: MS SQL Server, SQL Server Reporting Services (SSRS) tools, SAP Crystal Reports Tableau Implement, Set Up, Configured & Admin Hardwired Server Room, Installed & Tested All Hardware

MS Office Suite: Expert level of Excel, Visio PowerPoint & Project. Proficient Word, Outlook & SharePoint

OS: Windows NT, Windows XP, Linux, BlackBerry, Windows Mobile, iOS, and Android

Level of effort and conceptual knowledge: Java, XML, C, C++, HTML, CSS, JavaScript, SQL, UML, Ruby, Rails & Python

PROFESSIONAL EXPERIENCE:

Technical Proposal Writer

Confidential, Minneapolis, MN

Responsibilities:

• Foreign government authorities to upgrade current Identity and Access Management systems to add iris recognition.
• Current biometric identification solution adds iris capture, match, and storage including fifteen software feature upgrades.

Business Consultant

Confidential, Minneapolis, MN

Responsibilities:

• Led a cross-functional team with Product Management to develop and deliver a sales program on solution selling strategies and techniques for the new vertical of products and services recently launched to the market.
• Utilized business intelligence tools in Tableau to discover inconsistent revenue recognition trends, identified the root cause, gathered functional requirements and updated workflow responsibilities resulting in agreement among stakeholders.
• Collaborated with sales director and managers on stated objectives to free up choke points in the sales cycle to improve time-to-close opportunities, applied components of JIT manufacturing; standards & quality to the process of data migration.
• Experienced report creator with expert-level abilities with MS Excel. Proficient with, SAP Crystal Reports, MS SQL Server Reporting Services (SSRS) tools, and able to quickly and intuitively drive and thrive into any software application.
• Increased sales forecasting accuracy by over 10% month-over-month within one year, utilizing consistent business modeling, developed a process to keep it super simple so that managers could easily maintain on a consistent basis.
• Served as a liaison between the Sales team and the Salesforce development team for custom workflows, custom drop-down pick list content, custom dashboards and set up brainstorming meeting for continual process improvements strategies.
• Salesforce.com administrator wrote test scripts and utilized the Sandbox instants to test and implement 17 processes improvements initiatives, 4 large-scale data cleanup projects and consistently resolved end-user issues.
• Created Visual Basic macro programs for an immersive display of presentation content with graphics, graphs, and charts that actually paints a colorful picture of the current state of business for the Health of Business quarterly review.

Technical Proposal Writer

Confidential, Minneapolis, MN

Responsibilities:

• Indonesian authorities to use fingerprint and iris recognition solutions to crosscheck against the nation’s biometric identification database to quickly and accurately identify subjects.
• A Large restaurant desired to utilize biometric single finger readers for workforce time and attendance management.
• An integrated Point-of-sale component was added to associate the workforce with a wide variety of reporting capabilities.

Confidential, Campbell, CA

Responsibilities:

• Multi-Biometric Confidential Stratus device converts an iPhone into a biometric capture device of finger, face, and iris.
• Software packages up data to transmit to mobile identification systems.
• Performs search and returns the result to the Stratus device.

Product Manager / Product Owner

Confidential, Minneapolis, MN

Responsibilities:

• Regained leadership of Mobile ID market with a $2 million R&D budget to add mobile application platforms of iOS & Android and match UI/UX for existing mobile platforms with addition server and desktop functionality for multiple end-to-end paperless transactions.
• Managed from concept to launch, a new product category to the market; SaaS business model that utilizing business integration web service standards and a mobile facial recognition application on iOS & Android platforms.
• Created a channel partner network; determined competency level requirements, vetted, created product catalogs, negotiated pricing, service level agreements and all contract details. Managed the partner portal, set communication protocols, conducted strategy meetings and hosted event that educated leadership, technical and sales teams.
• Subject matter expert (SME) for the mobile biometrics industry providing technical content and strategies for sales plans, bids & proposals, international tenders, white papers, presentations, press releases, and crafted creative collateral material.
• Created a strategic ROI calculator formula for stakeholders, giving them the ability to see the true cost-benefit. Developed the skill to take complex solutions and compartmentalize them into understandable segments that set a clear picture of how the end-to-end solution fits into the customer's environment and how support cost would fit their annual budget, was instrumental in winning a highly competitive bid with the largest competitor as the incumbent.
• Developed, documented, wrote test scripts and conducted testing for product justification with a proven technology that resolved functional requirements issues and customer must haves, came together in a series of PRDs and business plan reiterations.
• Developed a standardized process for enterprise level systems with remote access protocols within the customer's environment. Resulting in minimal time and travel to complete installations.
• Company exceeded customer's strict Service Level Agreement (SLA) requirement and $1 million contract bonus was ed. Future installations, updates, and service related functions utilized this process.
• As an engaged Product Owner my team also worked on customer requested change orders to software applications customizations, by implementing a quick-to-quote change order system and a quick-to-customer mobile delivery system of beta versions allowed customer and engineers to collaborate on final review.
• Overcame a component piece part procurement issue and a product line end of life recycle problem with an unconventional solution.

Business Analyst / Product Owner

Confidential

Responsibilities:

• Engaged as Product Owner for daily scrums, sprint planning session, and retrospectives. Developed user stories based on requirements gathered from extensive research and real-life customer interaction that produced the voice of the customer.
• Utilized story mapping to split user stories and reworked storyboards to maintain consistency within sprints and set a clear product vision that was instilled into the hearts and minds of the team members, as did the defined definition of done.

Business Analyst / Product Owner

Confidential

Responsibilities:

• Applied the Agile methodology and knowledge of Scrum framework to refine and further distill the functional requirements that lead to the development of mockups and wireframes for UI/UX concepts, usability options, and design assumptions.
• Served as liaison between the sales organization, building cross-function relationships with technology product teams to manage development backlog of product requirements and feature enhancements. Engaged development teams early on in the process to involve them in the initial stage level analysis to establish the standards and set the criteria of unique identifiers for testing and set the baseline for test plans and executed test plans.
• Managed the knowledge base of enterprise level end-to-end solution application configurations and customizations, continually identified opportunities for process improvement and documented utilizing a data library within MS SharePoint.
• Team lead on 3 large IT projects for consolidation of systems based applications needing a data migrate plan. Utilized Extract, Transfer and Load (ETL) process to create a data warehouse for new ERP systems of Siebel, SAP, Salesforce, Oracle on Demand CRM, MS Dynamics 360 and SQL Server.
• Led pilot programs at customer sites and internal locations wrote test scripts for user acceptance, performance, integration, functional, systems, usability, and A/B testing. Documented each program with a statement of goals, project plan, implementation plans, and solution scenarios with testing criteria and testing results.
• Managed projects for operational and IT functions following the merger of 3 individual companies with different CRM and ERP systems. Consolidated data, sales processes, contracts, service level agreements and customer notifications.
• Develop with the sales leadership, the sales process and established the stages of the gated sales methodology, delivered a comprehensive program detailing the sales process, procedures, and the reasoning behind the methodology that included product strategy, solution development, quote generation, competitive analysis and the onboarding of new hires with 1-on-1, coaching and mentoring sales managers on solution selling strategies, techniques and best practices.
• Created key performance indicators for sales deals over $1 million, tracked and analyzed trends for result-oriented details that led to actionable process improvement that increased win ratios by 18% year-over-year within a four-year span.
• Led initiative to research, budget and plan the implement Salesforce’s campaigns module. Set up and maintained Salesforce standard objects data fields with custom pick list content, new user roles, security protocols and custom workflows.

Inside Sales Manager / Business Analyst

Confidential

Responsibilities:

• Researched, planned, and implemented Salesforce.com, trained as an SFDC administrator to set up user roles and responsibilities, import customer data and developed a program for the sales organization of thirty SFDC users.
• Created the building blocks of ed proposals, became an SME for smaller individual and larger teamed proposals.
• Exceeded quota by 20% by establishing a deep understanding of the Identity and Access Management industry by attending industry events, association s and key relationships with customers, industry experts and competitors.
• Owned acquisition, set up custom virtual machines, scripting, and testing of product hardware/software fully networked solutions for competitive industry events, trade shows, customer sites, and any product demonstration requirements.

Business Analyst

Confidential, Minneapolis, MN

Responsibilities:

• Managed data migration project and configuration of MS Access database for data mapping of SAP executables and accounting best practices, revenue reporting and securing information exchange from satellite locations.
• Led cross-functional ERP team to modified critical procedures and business processes combining historical and industry standards to fit within the recommended best practices with consideration for level of effort for current and future staffing.
• Built world-class relationships with thought leaders & innovators at the state, federal and private sector executive leaders.
• Created & delivered employee on SAP protocols for revenue reporting and organizational accounting processes.