Technical Writer Resume

Summary of Experience/Skills

Over 10 years of technical writing and editing experience
Conducted Quality Assurance/control reviews and system testing to validate documentation
Expert with Microsoft products – Word, PowerPoint, Excel, Project Manager;
also SharePoint, Help and Manual, ReqPro, Visio, ClearQuest, STT Trainer

Professional Training and Writing Experience

Technical Writer and Editor, Confidential,Columbus OH and Confidential,NJ (April 2007 - present)

Write online help for a DMV modernization project for the state of New Jersey
Validate documentation drafts by testing the system; document and resolve discrepancies between testing and requirements by holding meetings and submitting ClearQuest tasks and defects
Conduct QA stage gate reviews between development stages to ensure readiness to proceed
Demonstrate the application to future users to obtain approval or make changes to improve usability
Develop e-learning lessons for DMV application
Edit and format various technical and end-user documents, including release notes, installation documents, requirements and design documents, user guides, charter documents, and project plans
Serve as the client liaison to resolve documentation issues and determine governance
Developed a Documentation Plan to provide governance for all documentation deliverables for the NJ DMV implementation; this document includes processes and procedures for reviews, SharePoint, and template usage
Edited and developed training materials and online help for Unemployment Insurance and Retirement application implementations for state governments
As a member of the sales support team, edited proposals and wrote scripts for and participated in oral presentations to potential clients
Wrote and maintained style guides to keep large teams of writers consistent

Educational Services Product Manager, Courseware Developer and Sales and Marketing Training Consultant, Confidential,Florida (December 1999 – July 2002)

Developed and tested training documents for internal and external technical, sales and marketing training.
Constructed the courseware development process and individual courseware plans for the Educational Services Department.

? Gathered training requests, estimated and tracked projects and acted as a liaison among multiple groups in the company.

Technical Writer and Trainer, Confidential,May 1986 - May 1987), Confidential,Cincinnati, Ohio (May1987 - February 1990) and Confidential,Pittsburgh, Pennsylvania (June-August 1984 & 1985)

Used hands-on experience with mainframe computer, system prototypes, on-line testing and trouble reporting procedures as part of writing and training process.
Supervised up to 15 team members at three locations that included assignments, scheduling deadlines and new writer instruction.
As documentation coordinator, helped new writers become acquainted with PC software and system prototypes.

Additional Experience

Adjunct English Instructor, Confidential,Columbus Ohio (Aug –Dec 2006)
Taught two sections of College Writing II (English 111) which entailed the following:

Critical reading of fiction and non-fiction selections
Various essays (persuasive, informative, compare/contrast)
Literary analysis
MLA research paper

English Teacher, Confidential,Coconut Creek, Florida (December 2003 – June 2006)

Developed curriculum for and taught six sections of English IV (British Literature)
Produced and maintained Atlas Curriculum map
Taught Introduction to Journalism and Broadcast Journalism (produced a live broadcast for the school every morning)
Designed student and teacher training for Turnitin.com

English Teacher, Confidential,Florida (August – December 2003)

Taught two sections of English Composition (grammar and basic essays) and Advanced Composition (literature based writing assignments)

Freelance Writer/ Marketing Consultant, Confidential, (January 1996 – May 1999)
? Created copy and layout for award-winning newspaper and magazine advertising.
? Developed layout, wrote copy for, produced and coordinated direct mailings

Wrote feature articles for weekly news magazine
Designed and developed customer collateral

Education

Master of Arts
Bachelor of Science

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