SUMMARY:

• CMIIC certified senior technical writer and business management analyst with 10+ years of Aerospace industry experience that centers on a hardware configuration/data management who is looking to apply my skills in a technical environment that will contribute to the growth and continued success of a professional organization. Proven history of great customer service, detail oriented, self - motivated and IT project management trained. Energetic and self-starting with the ability to work independently as well as in a cross-functional team environment to consistently achieve objectives. Possess a solid track record for leading and motivating technical professionals in order to achieve high levels of performance.

TECHNICAL SKILLS:

• Deltek: Costpoint, IBM Cognos Impromptu, AutoCad, Management Information Systems (MIS), Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Outlook, Internet, Visio, SAP/Business Warehouse, SAP Crystal Reports,, Technical writer, Risk Information Management Project Information Management System and IBM® Rational® DOORS® Dynamic Object Oriented Requirements System, ServiceNow, Version Manager, Team Track SharePoint

PROFESSIONAL EXPERIENCE:

Confidential

Technical Writer

• Responsible for planning, writing, and editing operational, instructional, maintenance, and test procedures for paper, multimedia, and web-based publications.
• Researches and translates technical information into manuals and web-based documents for non-technical and technical users.
• Experience in updating revisions to DoD technical and programmatic documentation.
• Conducts interviews with various users and technical staff to gather data for documentation.
• Documents policies and processes.
• Experience with DoD software requirements documentation.
• Maintains, updates, and develops resources, for repositories such as SharePoint
• Participates in the development of security policies.
• Monitors agency compliance with infrastructure protection requirements across IT programs.
• Documents compliance with security controls
• Works with clients and vendors to gather requirements for user manuals.

Confidential

Technical Writer /Configuration Management

• Manage and maintain STIGs and baseline configurations for routers, switches, firewalls, Windows servers, Linux server, UNIX servers, and SQL databases
• Manage baseline configurations, documents information technology environments, analyzes multiple hardware and software configurations, manages and maintain a configuration management database, and patching multiple hardware and software environments.
• Document and maintain configuration of all Information Technology infrastructure components in their as-is and to-be states
• Audit, review and adjust current patching process and procedures
• Tracks and monitor deviations and requests for deviations to baseline configurations
• Develop workflow behind vulnerability management process.
• Manage communication between IT Operations teams and customers regarding security policy compliance
• Report on overall health status of environment on a weekly, monthly and ad hoc basis
• Maintain and update vulnerability management database
• Edit documents (publications, presentations, and proposals) online and in hard copy form as necessary, using standard proofreading markup. Ensure adherence to prescribed style and formatting. Write/rewrite sections of documents and organize content. Reduce text. Query authors for clarifications. Interface with clients, electronic publishers, graphic artists, and printing staff.

Confidential

Technical Writer/Business Analyst

• Chairs change control board meetings and by coordinating activities related to the processing and preparation of Engineering Change Notices/Proposals, drawings, deviations, and waivers.
• Maintain management of the Management Information Systems (MIS) and coordinates the release of program documentation to ensure that Configuration/Data Management (CM/DM) requirements are satisfied.
• Identify the plans and procedures to be used and the data to be delivered within the framework of overall operational organization and program schedules. Developed outlines and drafts for review and approval by technical specialists and project management. Ensured that final documents meet applicable contract requirements and regulations.
• Researched and gathered technical and background information for inclusion in project documentation and deliverables. Provides configuration, data, engineering data management, and deficiency reporting requirements for new or revised statements of work, requests for proposals and acquisition management plans
• Write and edit a range of documents, including user guides and manuals, technical specifications, training materials and support documentation. Research, evaluate, and recommend new documentation tools and methods in support of documentation improvement efforts. Developed training tools and documentation
• Ensures that technical documentation in the form of specifications, Interface Control Documents, Acceptance Test Procedures and engineering drawings are functional, allocated, and meet product baselines. Creates document templates.
• Requirement Engineering (BM® Rational® DOORS®)
• Established documentation standards. Reviewed drawings, specifications, mockups, and operating procedures to integrate and elevate to the next revision level. Provided system training where required.
• Participates in formal technical reviews of contract end items. Interact with management and users to understand and support project objectives
• Create user documentation for a variety of material, including project documentation and procedures. Edit controlled publications to the latest revision level. Adjust copy as necessary and proofread for grammar and spelling.
• Follow document development life cycle. Released documents following final approval. Analyze developments in specific field to determine need for revisions in previously published materials and development of new material. Update documentation as necessary
• Understanding of the software development lifecycle and methodologies
• Providing Systems support for design, development and, test, through integration and launch campaign.

Confidential - IGreenbelt, MD

Technical Writer/Business Analyst

• Provides support in the areas of configuration management and engineering data management using the management information system to insure that engineering change notices/proposals, deviations, waivers, drawings, drawing change orders, and drawing revisions are properly managed, and addressed.
• Edit documents (publications, presentations, and proposals) online and in hard copy form as necessary, using standard proofreading markup. Ensure adherence to prescribed style and formatting. Write/rewrite sections of documents and organize content. Reduce text. Query authors for clarifications. Interface with clients, electronic publishers, graphic artists, and printing staff.
• Liaise with Project Manager, System Engineering, and end users to develop documentation standards, procedures, and guidelines
• Develop plans to accomplish work in deadline-driven environment.
• Coordinates the release of program documentation to insure that Configuration/Data Management (CM/DM) requirements are satisfied.
• Performs configuration, data, engineering data, and deficiency report management tasks
• Ensures that technical documentation in the form of specifications, Interface Control Documents, Acceptance Test Procedures and engineering drawing documents are functional, allocated, and meet product baselines.
• Create user documentation for a variety of material, including flight project documentation and procedures. Understanding of software development lifecycle and methodologies
• Write clear and concise policies and procedures. Edit controlled publications to the latest revision level. Adjust copy as necessary and proofread for grammar and spelling.

Project Support Specialist

• Provides administrative support to flight projects
• Pro-actively interfaces with all levels of management and other project team members to ensure that the Project Office has an integrated, uniform, consistent approach to project support.
• Prepares and process travel requests; Analyze project travel (plan vs. actual); review and process purchase requests and other documents for compliance standards.
• Creates monthly financial reports in SAP/Business Warehouse, cross reference reports for accuracy and reconcile for monthly budget technical review
• Organize material and write procedures according to set standards regarding order, clarity, conciseness, style, and terminology.
• Creates purchase requisitions for project and project team

Confidential, Beltsville, MD

Material Management & Administrative Coordinator

• Coordinated all facility requests and office moves.
• Worked with managers to maintain strategic planning financial worksheet.
• Prepared and submitted purchase requisitions.
• Processed security Request for Access forms.
• Resolved discrepancies with accounting regarding invoices, packing slips, and receiver reports.
• Oversaw the supplying of materials to fabrication and stages material for assembly.
• Responsible for preparation and maintenance of all government furnished equipment/material
• Administer and monitor preventive maintenance database to ensure duties are performed
• Responsible for security breech protocol.
• Provide company and secured accesses to respective campuses.

Confidential

Logistics Specialist

• Performed management of stock record/warehouse functions pertaining to receipt, storage, distribution, issue, maintained equipment records and parts.
• Established and maintained automated and manual accounting records, posts receipts and turn-ins, and performs dues-ins and dues-outs accounting.
• Corrects error and exception documents. Reviews and verifies quantities received against bills of lading, contracts, purchase requests, and shipping documents. Unloads, unpacks, visually inspects, counts, segregates, pelletizes, and stores incoming supplies and equipment.