IT Trainer/Technical Writer Resume Falls Church, VA - Hire IT People

PROFESSIONAL PROFILE:

MBA graduate with record of success in Information Technology Management, Infrastructure Implementation, Business Administration, and Leadership environments as well as and curriculum development.

RELEVANT SKILLS:

Cognos Analytics 11
SharePoint 2010, 2016
Leadership and communication skills
Information Technology Technical Writing
Cisco Telepresence SX80 Video Teleconference (VTC)
Atlassian Jira, Confluence
Microsoft Office Suite, Office365, MS Visio
Adobe Captivate 2019, SnagIt 2019, Camtasia 2018 - eLearning Authoring, LMS Development
Windows Desktop Operating System Configuration/Support
Cisco Systems Configuration, Maintenance, Support and
Agile Development Methodologies (ADDIE and ADKAR)
Scrum Alliance Agile (CSM)
Adobe Creative Cloud Suite, Adobe Robohelp

EXPERIENCE:

Confidential

IT Trainer/Technical Writer, Falls Church, VA

Responsibilities:

Designed eLearning courses and online videos using authoring tools
Designed modules utilizing agile methodologies (ADDIE/ADKAR)
Designed upgrade programs and manuals for Cognos Analytics and SharePoint 2016
Served as Scrum Master for application development sprints and process management
Facilitated scrum team for better creativity and improved efficiency
Updated Environment Change Process (ECP) and System Design Process (SDP) documents
Conducted onsite and virtual using Cisco Telepresence SX80 Video Teleconferencing

Confidential, MD

IT Technical Trainer/Writer

Responsibilities:

Facilitated scrum team for better creativity to improve the efficiency
Responsible for removing impediments faced by the scrum team during sprints
Oversaw Confidential Siebel-based elCM across all programs within Confidential .
Worked with internal and external IT of over 1500 Confidential staff
Developed materials, process flows and release notes for data processing systems
Prepared catalogs and course materials and using visual aids including Camtasia, SnagIt and Adobe Creative Cloud, Adobe Robohelp

Program Chair/Lead Faculty

Confidential, Annandale, VA

Responsibilities:

Designed wiki pages for instructional projects using Atlassian Confluence
Designed and managed distance learning programs for using Confidential technologies and methodologies for instructors using Adobe Captivate
Served as Curriculum advisor for Technology curriculum program development
Conducted in classroom, workshop and seminar settings
Used Campus Vue Confidential to manage student academic database and advising
Created process flow diagrams, swim lane and computer network diagrams using MS Visio
Collaboratively shared documents using Office 365/2016 and MS SharePoint
Managed student outcomes and satisfactory academic progress using open source Moodle Confidential

Confidential

Program Chair (Business Admin./MIS), Lauderdale Lakes, FL

Responsibilities:

Achieved 90% in student retention over a 12-month assessment period.
Prepared catalogs and course materials teaching aids and conduct workshops
Managed instructors for Business Administration and MIS programs
Conducted in classroom, workshop and seminar settings

Confidential

Network Administrator, Delray Beach, FL

Responsibilities:

Administered Windows 2003 Client-Server Network with VMWare
Supported 256 Client nodes using Windows XP Pro boxes and Thin Clients
Managed client access using Clustered Microsoft Terminal Servers
Provided IT software and hardware support/deskside for 256 employees
Administered scheduled daily backup using Server Symantec Backup Exec 10d
Managed Microsoft Exchange 2007

Confidential

Business Analyst, Coral Gables, FL

Responsibilities:

Supported Windows XP users in the Confidential Health Institutions
Designed and developed data mapping charts using MS Visio
Supported Printers and Medical Ancillary Units in the hospitals
Provided Desk side and IT support for medical staff

Confidential

Systems Administrator, Fort Lauderdale, FL

Responsibilities:

Administered Windows 2000 Server network with Active Directory for 35 nodes to maintain 95% network uptime
Configured TCP/IP protocol for network nodes and Client/Server applications
Designed WAN/LAN topology graphical presentation using MS Visio

Confidential

Technical Support Engineer, Fort Lauderdale, FL

Responsibilities:

Provided operating system support for Windows 98/ME/XP, MS Office Suite
Provided inbound phone support for Compaq PCs and Bellsouth DSL Service
Achieved 100% customer satisfaction survey 4 months in a row
Configured LAN protocols - TCP/IP, DUN

We provide IT Staff Augmentation Services!

It Trainer/technical Writer Resume

Falls Church, VA

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship