SUMMARY:

• More than thirty - five years’ experience as a writer and editor, working in various professional and technical arenas, including information technology, cyber security, telecommunications, engineering, aerospace, and construction.
• Extensive experience in both public- and private-sector environments.
• Experienced and expert in corporate communications, document design, documentation-systems design, as well as technical and business documentation, including the development of standard operating procedures (SOPs) and materials.
• Assignments have afforded experience in support of project management, primarily through integration and application of documentation systems and products.
• Proficient in current tools, including Microsoft Word, PowerPoint, SharePoint, and Rational Tools.

PROFICIENCY:

• MS Word
• SharePoint
• MS PowerPoint
• Rational ClearCase

EXPERIENCE:

Confidential, Arlington, VA

Technical Writer

Responsibilities:

• Creates or edits various documents, in support of the JRSS Tier III Lab, Configuration Management, and Cyber Security, working closely with engineers, technicians, and other subject-matter experts (SMEs)
• Documents included:
• Tactics, Techniques & Procedures (TTP) documents eMass
• STIG Management
• IAVM and CVE Management
• Palo Alto Panorama
• Standard Operating Procedures (SOP)
• Remedy Reporting and BMC Discovery Reporting
• Engineering Review Board (ERB) and Request for Change (RFC) Process
• Fleet Readiness Board (FRCB)
• Continuity of Operations Plan
• Vulnerability Management Plan
• Configuration Management Plan
• JRSS Configuration Guide
• Test Reports (describing results of software and hardware tests, prior to consideration by ERB)
• Internal (By Light) On-Boarding Procedures
• Various ad-hoc assignments

Confidential, Ellicott City, MD

Contract Technical Writer

Responsibilities:

• Disaster Recovery Plan (comprehensive update)
• Service-Level Agreements (SLAs)
• I nternal forms (designed new, consistent “look and feel” for suite of forms)
• Internal procedure documents (new-employee, etc.)
• Various ad-hoc assignments

Confidential, Mclean, VA

Lead Technical Writer

Responsibilities:

• Integrated into IRM/IA’s Documentation Services group, providing on-demand support to various organizations, developing SOPs that adhered to established templates and ITIL standards, but frequently afforded an organization a first opportunity to critically examine and document long-standing processes.
• Supported the State Department’s enterprise-wide and Accreditation (C&A) of its IT infrastructure.
• Expanded upon existing templates to create current and comprehensive models for requisite System Security Plans (SSPs) for Department’s various IT systems and subsystems.
• Edited disaster-recovery plans submitted by system owners, to ensure conformance to Confidential requirements and comprehensive clarity and serviceability.

Lead Technical Writer

Confidential

Responsibilities:

• Provided liaison with Confidential management with regard to ongoing efforts to supply Information Security Awareness to Confidential staff.
• Created PowerPoint slideshow providing internal Confidential users with tips and guidelines on maintaining security for cyber resources. Deck was presented at Archives sites, Presidential Libraries, and Records Centers. Included input from Office of General Counsel, specifically addressing PII concerns.

Lead Technical Writer

Confidential

Responsibilities:

• Provided sole editorial responsibility for Confidential IT Infrastructure Strategy and Investment Planning (ISIP) effort in Lanham, MD, managing editorial facets of multiple deliveries (documents, PowerPoint presentations, etc.) to Confidential client.
• Documented the transition of “as it” systems to a target (“to-be”) environment.
• Assumed CM responsibility (i.e., SharePoint management) for project; supported the ISIP project in successfully achieving a CMMI level3 rating.

Confidential, Herndon, VA

Lead Technical Writer

Responsibilities:

• Provided editorial and project-management support to Confidential business-systems modernization effort in New Carrollton, MD.
• Provided sole editorial responsibility for Web-based Enterprise Architecture ( Confidential ) document, interfacing with both engineering and technical-publications staffs, as well as management at all levels. The Confidential described the evolution of Confidential systems from a dynamic “as-is” environment to a target, or “to-be” environment.
• Assisted in the development of information to populate Confidential Business System Reports ( Confidential ) and Design Specification Reports ( Confidential ).
• In September 2007, the Confidential was ed the fifth annual Excellence in Enterprise Architecture by the e gov Institute in recognition of the Confidential ’s overall design and usability.
• Researched status of more than 150 commercial and technical standards governing development of business systems, to ensure currency of online database of standards approved for use at the Confidential .
• Provided editorial support to various documentation efforts throughout the business-modernization project, including white papers, presentations, etc.

Confidential, Reston, VA

Lead Technical Writer

Responsibilities:

• Created technical documents, including detail design documents, site-planning documents, and maintenance manuals from drafts created by telecommunications engineers, conforming to established C&W formats.
• Suggested ways to enhance documentation procedures and processes.

Confidential, Bethesda, MD

Contract Technical Writer

Responsibilities:

• Contract Technical Writer assigned to Confidential in Reston, VA.
• Provided editorial oversight and design input for internal technical documents.

Confidential, Ashburn, VA

Manager

Responsibilities:

• Supervised three full-time writers and as many as two other contract writers.
• Assisted writers in assessing priorities, determining approaches to assignments, and achieving professional and departmental goals.
• Prepared weekly status reports and project schedules.
• Assisted in planning for staffing and budgets.
• Was given full responsibility for acquisition of outside translation-services vendor (reviewing marketplace, establishing criteria, soliciting bids, and ing assignment).
• Headed group of writers devising new procedures for development and publication of complex configuration-guidelines documents.
• Assumed responsibility for tracking second-party ( Confidential ) documentation, verifying successful integration into Alcatel document stock.

Lead Writer

Confidential

Responsibilities:

• Assumed responsibility for more visible tasks (such as developing prototype documents).
• Reviewed work of more junior writers.
• Assumed functions of manager in her absence.
• Assisted manager in coordinating department's overall operation.
• Designed, researched, and wrote configuration-guidelines document for major data concentrator product.

Senior Writer

Confidential

Responsibilities:

• Researched, wrote, and oversaw production of customer/user documentation in support of various data-communications products, systems, and services.
• Consistently and reliably met rigid delivery requirements, acquiring familiarity with complex concepts intrinsic to products and systems, as well as the dynamic requirements of changing marketplace and corporate requirements.
• Represented manager at meetings with upper management and technical staff from various parts of company.

Confidential, Rockville, MD

Manager, Documentation

Responsibilities:

• Directed and planned documentation efforts, supporting customer and internal requirements.
• Assisted in establishment of internal style and usage standards and in development of in-house desktop-publishing facilities.
• Assisted in the design, writing, and production of various documentation products.
• Developed and maintained library of documentation resources and products.
• Provided direction and oversight to internal .

Confidential, Vienna, VA

Senior Writer

Responsibilities:

• Planned, designed, and wrote technical and marketing documentation in support of large automated system and applications, as well as PC-based application products.
• Publications included user's guides, access guides, and marketing newsletters.
• Managed all aspects (design through distribution) of large internal resource in support of Sales organization.
• Managed production (reproduction of diskettes, binding, printing, and distribution) of major software release.
• Provided editorial assistance to major proposal effort.

Confidential, Germantown, MD

Technical Writer

Responsibilities:

• Served as Managing Editor of Computer Center User's Guide for Confidential ( Confidential ) Office of Computer Services and Telecommunications.
• Planned and wrote numerous amendments, bulletins, conference records, and reports.
• Developed SOPs and provided assistance to other projects, including editorial support to several proposal efforts.