PROFESSIONAL SUMMARY:

• Information technology professional experienced in computer programming, project management, technical writing and testing for healthcare, stock brokerage and government applications.
• Authored requests for proposals (RFPs), test condition catalogs and user manuals.
• Wrote system development life - cycle (SDLC) documents, requirements traceability matrices, and edited several organization-wide newsletters.
• Developed and tested applications programs, participated in large scale enterprise system implementation efforts, as a developer, analyst, and project manager.
• Led teams developing and maintaining mission-critical systems.

TECHNICAL SKILLS:

• Microsoft Word, Excel, Publisher, Project, PowerPoint, Access, Outlook
• SharePoint, Visio, SnagIt, Snipping Tool
• Oracle, SQL, SQL*Plus, SQR, Java, HTML/CSS (rusty on these)
• Windows, z/OS, MVS Operating Systems JCL & Utilities
• COBOL, SAS, IBM Assembler language (rusty on these)
• Project Management, Systems Analysis

PROFESSIONAL EXPERIENCE:

Confidential

Technical Writer, Fairfax, VA

Responsibilities:

• Built and maintained a SharePoint based library of Technical Documentation, Standard Operating Procedures (SOPs) and User Guides
• Wrote a number of SOPs and technical documents for network and security operations
• Revised existing documentation for clarity, accuracy and to conform to departmental standards
• Built and maintained library of organization charts for 21 groups within Confidential .

Confidential

Technology Chair, Fairfax, VA

Responsibilities:

• Became familiar with new MemberClicks system that had been installed for the organization, and developed documentation and materials to enable members of the Confidential, Regional Leaders and general to use the system effectively.
• Acted as and help-desk resource for .
• Processed additions, expirations and renewals until a Chair could be found and trained.
• Sent mass mailings of HTML based Broadcast messages to sub-sets of database.

Confidential

Documentation Lead/Sr. Technical Writer, Alexandria, VA

Responsibilities:

• Led team developing technical documentation of Confidential Sea Sparrow PO Financial Database ( Confidential ) System.
• Evaluated several documentation generating software packages, recommending Adivo’s TechWriter for the Oracle database, and JeffNet Report Runner Documentor for Crystal Reports.
• Generated 1,000 pages of documentation of the Oracle database.
• Added diagrams of table relationships for all DB tables. Created documentation packets for 90 Oracle Forms, 130 master Crystal Reports and more than 138 sub reports, supplementing each packet with graphic representations, sample reports, database linkage diagrams.
• Participated in testing of the reports and forms, reporting anomalies via an in-house tracker system.

Confidential

Technical Writer, Chantilly, VA

Responsibilities:

• Developed a body of documents and templates supporting a new PMO group within the PenFed organization. Worked with program managers and IT project managers to refine and tailor the documents to the needs of the group.
• Wrote several procedures within the IT department to clarify and document several mission critical activities within the department. Worked with architects, project managers and other stakeholders to gather inputs and reach agreements.
• Revised numerous operations process documents to fit a standard format.

Confidential

Technical Writer, Rosslyn, VA

Responsibilities:

• Wrote requirements document for the revised Salesforce System, modifications to accommodate CEB’s transition to the Adobe CQ Content Management system.
• Wrote a user manual for Content Management System (CMS) processes which are transitioning to the Adobe CQ system from older systems: Registration, Authentication, Webinar and Meeting Registration Web Page Authoring, Webinar and Meeting Registration.
• Explored COTS products designed to assist in the documentation of APIs.

Confidential

Technical Writer, Herndon, VA

Responsibilities:

• Wrote a User Guide, Quick, and materials for a Dashboard that was being developed to enable VA OIT management estimate needed Confidential at various facilities based on computer related inventories at the sites.
• Tested the system and documented numerous bugs.

Confidential

Technical Writer, Reston, VA

Responsibilities:

• Matched hundreds of resumes to Skills / Requirements catalog to find the optimal match for each proposed position on the contract.
• Prepared Candidate Submission Reports (CSRs) to present the candidates in a way that emphasized their fitness for the requested skill sets.
• Mastered the iTS-i2S Staffing Tool software, used to manage the bulk of resumes and required skill-sets.

Confidential

Technical Writer, Vienna, VA

Responsibilities:

• Created and modified user manuals and SDLC documents. Gathered requirements, performed unit and system testing and production trouble-shooting activities for the project
• Created Requirements Traceability Matrix from historical information covering eleven previous releases, and maintained and updated it throughout the development and implementation of 5 subsequent releases.
• Used MS SharePoint to coordinate review and approval of documents by the user community.
• Used Mercury Dimensions for version control, Visio for flowcharts and diagrams, SnagIt to capture screen prints, and MS Word and Excel to produce SDLC documents in accordance with HUD SDM and PPM document templates and standards.
• Revised 17 Department of Transportation Program Summaries while on temporary assignment, wordsmithing and adding content from various Statements of Work

Confidential

Systems Analyst, Alexandria, VA

Responsibilities:

• Developed a User Manual and wrote SDLC documents for the Financial Assessment Sub-System (FASS-PH), and wrote SDLC documents for the Physical Assessment Subsystem (PASS), in accordance with HUD SDM document templates and standards.
• Performed Systems and Integration testing of FASS-PH releases.
• Wrote a user manual for Confidential and added update sections to Confidential programmer guide. These are two MS Access and GIS-based systems developed to assist naval flight procedures specialists in maintaining procedures handbooks for naval air installations worldwide.
• Prepared Mission Needs Statement & Project Charter statement for the IFMIS Financial Management System.
• Performed Fail-Over testing of the IFMIS Financial Management System.
• Participated in the revision of the IFMIS System Security Plan.
• Converted a report program from COBOL to SQL.

Confidential

Programmer Analyst, Bowie, MD

Responsibilities:

• Prepared ad-hoc reports, researched production problems, and retrieved information from the database to assist the accounting staff, using SAS and z/OS JCL and utilities.
• Insured that interface files to and from the Financial Management System were correctly staged and processed.
• Performed production simulation testing and conversion of reports from SAS and COBOL to Web-Intelligence.
• Modified and wrote several SQL programs to validate file control tallies for interface files.
• Produced a daily Production Run Book incorporating all the non-standard jobs and input files to be processed, including controls to be checked by operations. Used MS Word, CICS Utilities, screen captures to help build the Run Book.

Confidential

Part Time Office Manager, McLean, VA

Responsibilities:

• Performed payroll, accounts payable and receivable, statistical reporting, bulk mailing, newsletter editing and publishing, and interfaced with all vendors.
• Replaced the old voice mail system, evaluated, selected, implemented, and maintained the new system and the client database.
• Negotiated contracts, eliminated unneeded systems and streamlined office procedures to save $52,000 annually in office expenses.
• Used MS Word, Excel, Access
• Coached Soccer team, led Brownie troop, volunteered at school library, active in PTA.
• Cared for two children and elderly parent

Confidential

Professional Staff, Bethesda, MD

Responsibilities:

• Represented Acquisition Systems organization to LAN/Unix coordination committee, Systems Software Upgrade project, PC Rollout Taskforce, Business Disaster Recovery Plan project, and Systems Change Control Committee.
• Completed high-level definition of a project to process a new Confidential mortgage product, consolidating the business and technical requirements proposed by team members from 5 different groups.
• Integrated project plans of business unit, quality assurance group and two development teams into one coordinated plan for a development project.
• Led coordination and status review meetings with program developers, testers and end users
• Coordinated the acquisition & installation of 125 Personal Computer workstations, plus numerous software packages for client’s staff and 3 business units supported by client
• Developed management reports using Crystal Reports for Visual Basic
• Conducted acceptance testing on an IMS / CICS based mainframe system, wrote a handbook to assist in the testing procedures and trained two new test coordinators
• Completed business specifications and developed test conditions catalogs and test scripts for each aspect of a Tax Reporting System being developed for a SUN UNIX platform .
• Developed a 240-page Request for Proposal for a new facilities management contract for all County data processing services, resulting in a successful new vendor selection that withstood all attempts to negate the contract-letting process .

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