SUMMARY:

• Lead, write, and edit communications for a multi - phased Information Technology project expected to be released to over 28,000 users across the United States for the Administrative Office of the United States Courts
• Develop and execute communication strategies and plans that effectively and efficiently communicate the project s approach, rollout, and implementation of new systems and programs including: email migration, Skype for Business, Office 365 ProPlus, Outlook, OneDrive, and SharePoint Online
• Work closely with subject matter experts (SMEs) and senior leadership for document development and effective communications which translate technical concepts and jargon into accessible, easy-to-understand prose.
• Execute communication strategies and plans that effectively and efficiently communicate the project s approach, rollout, and execution of email migration, Skype for Business, Office 365 ProPlus, Outlook, OneDrive, and SharePoint Online
• Develop and manage communications between project stakeholders, including senior leadership, architects, administrators, engineers, help desk personnel, IT security personnel, IT testing, training, and other SMEs
• Develop and manage consistent project style/branding across all forms of communications, in collaboration with the communications department
• Deliver communications in accordance with agreed upon communications plan
• Drive awareness across appropriate departments, offices, and branches of all new initiatives that the project team is working on
• Develop internal newsletters and content for project website

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Technical Writer/Documentation Specialist

• Composed technical documentation including user manuals, technical specifications, installation guides, system security plans, system requirements documents, standard operating procedures, installation guides and briefings for FAA Office of Information Technology
• Organized material and complete deliverables according to set FAA standards and guidelines
• Established effective work relationships
• Owned the entire documentation set, including architecture, writing, editing, testing, and deployment
• Provided oversight over the work of others to meet FAA goals

Confidential, Washington, DC

Program Analyst

• Created safety messages, presentations, brochures, graphics, and animations for FAA Office of Safety and Technical Training (AJI)
• Developed ad hoc and routine reports, using database tools and database queries
• Provided training to team members related to new or proposed processes, IT tools, databases and other systems, and developing new business processes where none existed
• Collected and analyze data
• Developed and coordinated approval of project schedules
• Developed and maintained Knowledge Sharing Network (KSN)/Sharepoint and Basecamp resources
• Created correspondence for executive signature
• Developed briefings and materials for a variety of audiences including technical workgroups, FAA and Industry Executives and Managers
• Tracked and reported accomplishment of action items

Senior Technical Writer

• Supported AJI in developing, executing, and managing communications activities and initiatives
• Researched, wrote, and edited professional documents, including newsletter articles program reports and procedures, technical reports, SOWs, and training materials
• Worked with executives, project managers, administrative staff, and others to communicate change management strategy
• Analyzed details of change management initiatives, generating acceptance and participation of those affected
• Researched, interviewed, wrote, edited, proofread, and distributed content for electronic and print communication
• Revised and proofread the work of other staff to ensure accuracy and consistency in messaging
• Communicated with various stakeholders for the purpose of gathering, disseminating and/or presenting information through various mediums in compliance with program vision, goals, and objectives of the FAA

Confidential, Arlington, VA

Senior Technical Writer/Editor

• Creatively presented complex solutions in written proposals to federal government agencies
• Analyzed RFP requirements
• Identified gaps and inconsistencies; crafted questions seeking clarification from government
• Translated technical and other solutions into easily understandable text
• Interfaced with internal departments and external partners to develop and implement strategies and plans

Confidential, Washington, DC

Professional Blogger

• Developed and maintained blog for Washington Post
• Regularly researched and wrote articles in a conversational style, that engaged readers
• Interfaced with key departments to ensure blog content captured readers’ interests, while promoting company
• Regularly used social media to engage readers and promote company to those outside the organization

Confidential, Washington, DC

Senior Technical Writer/Functional Analyst

• Researched, analyzed, wrote, edited, and proofread technical data for use in documents or sections of documents in support of the Department of Homeland Security, United States Citizenship and Immigration Services
• Translated technical information into language easily understood by lay audiences
• Regularly created user manuals, system administration operation manuals, systems requirement documents, interface control agreements and other software associated documentation in compliance with Section 508

Confidential, Washington, DC

Senior Proposal Writer

• Analyzed, prepared, researched and wrote proposal and publication text on corporate qualifications, past performance, staffing, technical sections and executive summaries for multi-year government and business process outsourcing contracts ranging from several million to several hundred million dollars
• Managed proposal responses to RFIs and RFQs
• Translated technical information into language easily understood by lay audiences
• Created biographies, job descriptions and resumes for key personnel
• Created website copy and white papers

Confidential, Washington, DC

Staff Writer/Editorial Aide

• Created original articles on a wide variety of subjects including business, education, law enforcement, legislation, medicine and transportation
• Reviewed media kits, press advisories and press releases
• Reviewed press releases
• Worked closely with public relations personnel
• Conducted interviews with a wide variety of sources including children, educators, military, local and national legislators and scientific personnel
• Wrote and edited annual Community Guide section
• Created and updated information for Confidential web page