IT Technical Writer Resume Highland, California - Hire IT People

SUMMARY:

Technical Writer/Editor/Teacher with 20+ years’ experience, both national and international, in writing user manuals, user guides, and all forms of end - user and support documentation with in Technical Writing/Editor, Journalism, Request for Proposals, Statements of Work Capture Management, Creative Writing (Fiction and Non-Fiction), Government, Technology, and Oil/Gas seeking Proposal Writer and/or Editor Opportunities with Northern Virginia.

AREAS OF EXPERTISE:

Writing/Editing
Training
IT/Business Analysis
White Papers
Work Intranet Blogging
Graphics
Change Management, Statements of Work, RFPs. RFIs, RFQs
Technology (Microsoft Office Suite, Adobe Products)
Stakeholder Management
Presentations
Research/Analysis
Content Management (Wiki)
Briefing Development

WORK HISTORY:

Confidential

IT Technical Writer, Highland, California

Responsibilities:

Write and edit user manuals, user guides, system administration guides, help desk guides for IT department as a whole, as a shared service.
Write a blog on the importance of knowledge management in the organization.
Assist with editing of public relations documents as well as policies and procedures.
Assist in training the Service Desk as well as other users in the organization with the new applications that are rolled out.

Confidential

Freelance writer/Consultant, Texas/California

Responsibilities:

Wrote/edited strategic and communication materials, white papers, as well as technical manuals for in-house developed applications.
Assisted the business in responding to client requirements for new work in exploration.
Pitched article ideas for print and online media and conduct interviews for videos and articles.
Revised/rewrote web materials.
Created compelling marketing content.

Confidential, Houston, Texas

Senior Technical Writer

Responsibilities:

Taught graduate course in Technical Communications to engineers.
Lessons included different types of technical reports, how to give presentations, learn how to organize information effectively, work as part of a team, and the overall importance of technical communications in professional organizations.

Confidential

Freelance Writer

Responsibilities:

Wrote on various topics for Confidential IT Markets, Jobs and Careers.
Published over 30 articles.

Confidential

Knowledge Manager

Responsibilities:

Wrote and edited proposals in response to work requests from local businesses and vendors.
Translated technical data and instructions into client-friendly, business-centric information.
Created a Wiki to keep track of all internal Confidential knowledge and share with other offices internationally.

Confidential

Senior Technical Writer, Washington, DC

Responsibilities:

Developed training and conducted sessions for the end-users on various applications.
Served as Senior Technical Writer on the State Messaging and Archival and Retrieval Toolset (SMART) project, a multi-million dollar project to modernize communication within the Confidential by attaching diplomatic telegrams in the Outlook e-mail system.
Developed RFPs, RPIs, and RFQs to get more work from the government.

Confidential

Senior Technical Writer, Washington, DC

Responsibilities:

Gathered requirements for over 10 software products mainly geared to assist prospective students in getting educational financial assistance from the Confidential .
Assisted end-users with the applications.
Tracked bugs and requirements for all the systems and created reports for senior management.
Assisted Confidential in responding to Statements of Work.

Confidential

Principal Technical Writer, Washington, DC

Responsibilities:

Wrote documents for the International Information Technology Support Unit to deploy Pegasus, a multi-million dollar Confidential enterprise-level initiative to upgrade the hardware and software for workstations and servers in American embassies overseas to support a Windows 2000 baseline.

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It Technical Writer Resume

Highland, CaliforniA

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