Technical Writer Resume

SUMMARY:

Service IT projects through technical writing, editing, and graphic arts, providing the project management documentation for the Software Development Life Cycle (SDLC) and Security & Assurance of the ERP Planning—keeping government specifications, which adhere to standards for quality, format, and style.
Prepare complete plans for accomplishing publication and training tasks.
Maintain ISO compliance of industry standards by creation of various technical and non - technical writings including SOWs, requirements, test scripts, trainer guides, SOPs, student manuals, and proposals for Confidential .
Certified Microsoft Professional for Word, Excel, PowerPoint, Outlook and Project—Develops learning content, and demonstrates ability to present complex technical information in a simplistic and clear manner, acting as technical liaison—keeping the facilitation of Cultural Diversity considerations, and documentation of Security Assurance Compliance, and Project Management tools.
Manages and writes technical manuals, publications, proposals and logistics support documentation.
Ensure the accuracy and adequacy of each publication, including in-process and final review.
Keeps compliance of all applicable specifications concerning standard validation, and change-verification.

TECHNICAL SKILLS:

SKILLS: Technical Writing - Presentations - Graphics -- Documentation Writing - Instructional Design - Testing Software Training - Facilitation - Integrations - Desktop Coordination - Administration - Helpdesk Lead Installations and Configurations - Quality & Assurance Documentation

SOFTWARE/SYSTEMS PROFICIENCY: Microsoft Word, Access, Excel, PowerPoint, Outlook, Project, Blackboard, Moodle, Captivate, Dreamweaver, FrontPage, Macromedia e-Learning CourseBuilder for Dreamweaver MX Extension, Macromedia Flash MX, Macromedia - DevNet, TOOLBOOK, Macromedia Authorware 7, Qarbon ViewletBuilder 4, WebCT, Fullshot, SnaGit, SHAREPOINT, Presentation, Robohelp, Illustrator, Visio, Paintshop, Photoshop, Eudora, GroupWise, People Soft, Lotus Notes/Organizer, Paradox, Business Objects *Macintosh Products* (Dos, Cobol, Basic, JavaScript) Financial Databases, Medical Logistics Databases, Governmental Professional Databases (ATF/ Confidential /DOJ) - Helpdesk Databases Heat, Remedy, DP-Umbrella, Caliber, Bugzilla, NT - Novell Netware - UNIX - Oracle - Lotus, O/S 2 LAN/MAN/WAN(s), Windows9x, Windows Professional, 2000, XP

CLIENTS/EMPLOYERS:

Technical Writer

Confidential

Technical Writer - Instructional Designer

Confidential

Technical Writer - Instructional Designer - Trainer

Confidential

Technical Writer - Instructional Designer - Trainer

Confidential

Technical Writer - IT Specialist - Trainer

Confidential

Responsibilities:

Provide technical writing requirements for SDLCs
Liaison facilitator/communicator of complex/technical information
Training and user-support tools and solutions creation
Develop course curricula for various proprietary software and databases
Interview, assess, and analyze front-end project discovery business process
Scheduling and performance control
Consultation of focus group
New requirements identification and strategies
Graphics and presentations, visual designs, and prototyping of CBT learning
End-user needs Confidential (front and back-end assessments)
Utilizes the ADDIE model and incorporates innovative methodologies
Creation of alternative blended-learning
Total quality principles and concepts
Usability testing/quality assurance & security
Change review/request documentation
Monitor and coordinate the training implementation of both proprietary software systems (industry specific software) and Commercial-off-the-Shelf (COTS) software
Creation of instructorless (or self-paced) programs, often multimedia courses or segments on websites focusing on four areas: design, factors affecting learning, communication, and examination of common instructional methodologies for use in the training such as; tutorials and simulations

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