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Senior Mobility Technical Analyst Resume

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Reston, VA

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SUMMARY:

Ambitious technical professional with 7+ years’ proven success excelling in fast - paced environments requiring keen attention to detail. Consistently recognized as subject matter expert (SME) demonstrating advanced troubleshooting and problem-solving talents. Solid experience deploying complex technical configurations and mastering technologies to enhance team performance. Technical proficiencies include…

TECHNICAL SKILLS:

Tools: Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access), mRemote, Zendesk, JIRA, Dell KACE K1000 Management System, Google Play Store, iOS App Store, Social Media Programs, Control Center GUI, SQL Server Studio Manager, Apache Tomcat, SQL Scripting, New Relic, AWS Management Console

PROFESSIONAL EXPERIENCE:

Confidential - Reston, VA

SENIOR MOBILITY TECHNICAL ANALYST

  • Play instrumental role in customer satisfaction; repeated success as SME and Engineer on Call diffusing stressful customer situations with unwavering professionalism.
  • Skillfully built responsive team; led training and cultivated strong relationships with internal resources resulting in team productivity improvements.

MOBILITY TECHNICAL ANALYST

Confidential
  • Led Zendesk implementation to optimize incident reporting and fostered team relations supporting rapid system adoption.
  • Commended for stellar record of customer satisfaction resulting in promotion to senior technical position within two years.

Confidential - Alexandria, VA

TECHNICAL ANALYST

  • Earned outstanding DoD project recognition for upgrading 80+ computers to Windows 7 within one week; verified updates and patches to achieve strict adherence to compliance.
  • Served as advocate for Project Management team; developed SOPs to ensure quality deliverables and established reputation for resourcefulness.

Confidential - Chantilly, VA

INFRASTRUCTURE TECHNICAL ANALYST

  • Successfully implemented K1000 for manage hardware and software assets; accurately recorded updates and generated detailed reporting.
  • Recognized for maintaining patch compliance above 95%.

Confidential - Reston, VA

BUSINESS ASSISTANT

  • Created compelling brand awareness through content development; recognized for development of Confidential blog site and social media channel deployment.

Confidential - Chantilly, VA

INTEGRATION TECHNICIAN

  • Streamlined processes through propagation techniques resulting in a 30% increase in team effectiveness.

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