SUMMARY:

• Confidential is an experienced writer, editor, and electronic journal publishing professional with over 12 years of experience.
• She has written technical documentation for software and system design, technical specifications for editorial production, edited government correspondence and provided online content management.
• She is regularly assigned the most challenging writing and editorial projects and provides guidance for, and management of, complex publication processes.
• She has reviewed, analyzed, and edited technical material, interfaced with all organizational levels, provided regular status updates, generated recommendations for improvement to content as well as process, and ensured compliance with internal and industry standardized style guides.
• Her products are clear, understandable, and on - time.

TECHNICAL SKILLS:

• XML, HTML
• SDLC
• MadCap Flare (basic)
• Snag It (basic)
• Unix scripts (basic)
• Agile/Scrum Methodology
• JIRA
• MS Office (intermediate)
• EPA Style Guide
• APA Style Guide

• Standard Operating Procedures
• Software Architectural Design Document
• Software Detailed Design Document
• User Guides

RELEVANT EXPERIENCE:

Sr. Technical Writer

Confidential

Responsibilities:

• Develops a thorough understanding of the audience and the documentation required by meeting with colleagues, and working with managers to discuss technical problems
• Researches and builds knowledge about products, services, technology, or concepts to be documented
• Determines the clearest and most logical way to present information and instructions for greatest reader comprehension and writes and edits technical information accordingly
• Prepares or commissions graphics and illustrations to elaborate on or complement technical writing
• Study product samples and talk with Architects, SME’s, designers and developers in order to ensure that specialized topics are appropriately addressed, discussed and documented
• Revises, edits, or updates instructions, technical information, and frequently asked questions as necessary
• Creates, adapts, and follows project schedules and deadlines
• Remains up-to-date on technological and product developments as well as universal specifications relevant to IT Industry
• Attends conferences, trade shows, and educational seminars pertinent to the IT industry
• Organize and write supporting documents for system and software products
• Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding
• Select appropriate medium for message or audience, such as manuals or online videos
• Standardize content across platforms and media
• Gather usability feedback from customers, designers, and manufacturers
• Revise documents as new issues arise
• Create operating instructions, how-to manuals, assembly instructions, and “frequently asked questions” pages to help technical support staff, program staff, and other users within the organization.
• Work with computer hardware engineers, architects, computer support specialists, and software developers to manage the flow of information among project workgroups during development and testing. Therefore, it is important to understand complex information and communicate the information to people with diverse professional backgrounds.
• Applies knowledge of the user of the product, serve as part of a team conducting usability studies to help improve the design of a product or service that is in the prototype stage.
• Conduct research on their topics through personal observation, library and Internet research, and discussions with technical specialists.
• Use interactive technologies of the Web to blend text, graphics, multidimensional images, sound, and video .

Technical Writer

Confidential

Responsibilities:

• Works in Agile/Scrum environment on Software/System Development projects with a focus on creating software design documents, system design documents and requirements.
• Revises, edits and writes functional requirements documentation for IT products, work methods and procedures to be included in reports, manuals, briefs, proposals, instruction books, catalogs, and related technical and administrative publications.
• Research, analyze and organize complex diagrams, figures and subject matter into comprehensive and user friendly publications.
• Attend Daily Scrum and weekly Sprint meetings. Solicit and document requirements and ensure they are written to meet customer expectations. Communicate application functionality and assist in documenting or editing requirements, design specifications, test plans, security requirements and training .
• Work with product owners, prepare detailed specifications from which the client’s application will be constructed.
• Review User Acceptance Test Cases and work with Sr. Test Engineer and Product owner to create well documented deliverables.
• Analyze business related issues to formulate and develop new or modified solutions. Identify areas where systems solutions will meet the customer needs
• Write descriptive copy according to standards regarding order, clarity and conciseness, style and terminology.
• Create and follow standardized project processes and documentation for custom developed applications.
• Conduct in-depth interviews with State Department personnel in order to document requirements, user manuals and training materials.
• Work with developers to produce system documentation.
• Provided technical editing for product deliverables.

Consultant

Confidential

Responsibilities:

• Provided advanced technical editing and quality assurance of electronic journals.
• Optimized content accessibility while ensuring that XML files for journal issues were reviewed and released according to the production schedule.
• Troubleshot conversion issues and validated XML files for online production.
• Resolved production issues while executing quality control procedures and delivering high quality online publications.
• Provided XML tagging to journals while managing and prioritizing concurrent projects and deadlines.
• Ensured XML files adhered to APA’s style guide and suggested changes as needed.

Journal Manager

Confidential

Responsibilities:

• Managed online content and journal lifecycle for Confidential Central.
• Wrote detailed analysis of data and content issues.
• Provided oversight and guidance of electronic submissions of journal content and performed comprehensive review of submissions to the National Library of Medicine’s (NLM) digital archives.
• Provided project leadership and publishing expertise.
• Developed and implemented creative solutions for challenging issues and complex publication projects.
• Led the engagement of publication authors in accordance with NLM and Confidential . Worked with authors to facilitate planning and delivery of publications.
• Administered Confidential publishing policies and coordinate journal and article submissions from journal publishers.
• Managed production work flow and tracked incoming content and the progress of work on multiple projects in development or production stages.
• Exhibited leadership in the delivery of online content with regard to time, quality, and strict adherence to publication policy and standards.
• Applied knowledge of electronic publishing requirements to ensure compliance with Confidential submission requirements.
• Checked accuracy and integrity of source data and online presentation of content.
• Ensured that data files accurately represent the original content - full text as well as figures, tables and graphics.
• Using UNIX scripts, XML, HTML and web based tools, edited and processed content, and loaded to database. Edited, validated and troubleshot code issues.
• Provided liaison with authors, publishers and the NLM.
• Analyzed processing and content errors during QA of production journals.
• Created data error reports citing all errors, sent to publisher to request corrections. Checked content against data report to determine if all data errors were resolved.
• Conducted data analysis and troubleshot errors.
• Coordinated with developers to implement solutions and solve programming and content related issues.
• Communicated technical and non-technical information effectively and clearly to publishers, developers and data providers.
• Answered help desk queries from users.

Technical Editor

Confidential

Responsibilities:

• Provided advanced technical editing, research, quality assurance and supervisory support to the Correspondence Control Unit in the EPA’s Office of Research and Development (ORD).
• Wrote and edited memos, congressional letters and assisted in revising documentation as needed.
• Coordinated with government officials and subject matter experts to ensure that writing and editorial services were accurate and complete.
• Provided edits, reviewed content, and incorporated recommendations into official government correspondence.
• Edited official government correspondence for clarity of presentation and compliance with Associated Press Style Book and EPA style guide.
• Formatted all correspondence and made edits.
• Provided feedback to subject matter experts regarding substantive edits and recommended new formats, edits or procedures as needed.
• Managed, routed, and tracked document edits from receipt to completion and coordinated required intra-agency staff reviews.
• Interfaced with agency leadership to resolve inconsistencies. Communicated status of document edits and changes via email, phone and in person. Clearly identified and justified any deviations from style guide.
• Coordinated responses for Executive, Congressional and Science Advisory Board documents by obtaining final drafts, document changes, signatures, supporting documents, and approvals.
• Advised staff on issues related to written correspondence, such as grammar, syntax, usage, and the EPA and AP style guides. Suggested ways to reorganize drafts and other correspondence.
• Managed content management system (CMS), generated CMS controls for official correspondence, and assigned to appropriate agency offices.
• Worked in conjunction with ORD staff to review, approve and make appropriate electronic assignments for ORD, Congressional and Executive correspondence.
• Tracked status and performed follow-up on overdue correspondence. Generated status reports for correspondence.
• Identified areas for document management process improvement and proposed resolutions.

Confidential

Analyst

Responsibilities:

• Provided advanced technical editing and quality assurance for web based products.
• Collaborated closely with web publishing teams to optimize content accessibility.
• Contributed to editorial specifications, wrote clear detailed documentation.
• Reviewed, corrected, enhanced, and released XML files for journal issues within 2 to 3 days of receipt.
• Troubleshot conversion issues and validated XML files.
• Resolved production issues while executing quality control procedures and delivering high quality online publications.
• Applied XML tagging to journals for online production while managing and prioritizing concurrent projects and deadlines.
• Edited XML files to ensure adherence to APA style guide; suggested changes and performed final review of XML files prior to web production.
• Published content to core agency systems.
• Edited XML content for structure, content and accuracy using XML text editors and validation and upload facilities.
• Provided verbal and/or written feedback to production staff, instructional designers and creative developers.
• Debugged conversion issues and validation errors.
• Developed and maintained documentation for APA tagging specifications, file requirements, and review procedures for use by in-house staff, suppliers, and distributors.
• Contributed ideas and feedback on current and future editorial review guidelines.
• Researched and identified production problems. Presented findings and information to management to be used to improve production guidelines and content management system. Evaluated and incorporated suggestions from analysts and editorial managers to be utilized in review process.
• Formulated, updated, and documented procedures for content management. Used established procedures and agency specific automated tools, such as, XML text editor Oxygen to prepare and transfer files to and from various locations for production, delivery and archiving.
• Wrote technical reports of editorial changes to be submitted to managers. Wrote detailed reports on ambiguous text structures and made suggestions.
• Reviewed existing documentation and converted/reformatted to comply with quality standards. Developed and interpreted guidelines for production planning, execution and evaluation.
• Reviewed journal issues and routinely provided written feedback to analysts and management.
• Maintained integrity of publications through Peer Review process.
• Corrected and rejected files according to established guidelines.
• Researched complex editorial issues and ensured compliance with editorial specifications.