SUMMARY:

• Advanced MS Office skills (Access, Excel, Word, PowerPoint, Project, Visio)
• Skilled in Google Apps, Government G Suite, Smartsheet
• Experienced in technical writing
• Experienced in System Security Planning that is a core component of the DoD DITSCAP
• Adept in developing and implementing reporting solutions
• Expert document control specialist, implementing electronic document management systems and databases
• Proven background in project management and scheduling
• Proficient in eliciting requirements, gathering information and performing analysis to identify appropriate processes and process flow design
• Experienced in documenting standard operating procedures, business process models, and policy procedures
• Skilled in performing data analysis
• Experienced in developing user/technical documentation and manuals
• Experience with SQL scripting
• Strong interpersonal and communication skills
• Experienced with working in various Government environments and contracts
• Knowledgeable in Information Technology, Telecommunications and Networking (wired and wireless)
• Proficient in procurement processes

SKILL:

Google Apps, Smartsheet, MicroSoft 360, MS Office Suite (Access, Excel, Word, PowerPoint, Outlook, Project, Visio, SharePoint), Adobe Acrobat Pro, SOP Express, Open Text Livelink, AutoCade, Oracle Primavera Contract Manager (CM13), Documentum eRoom, Autodesk Design, Remedy, SQL scripting, VBA, Crystal Reports, Oracle Tutor, Oracle/EmpowHR, Lotus Notes, Hummingbird, EPIC Systems, Office Live Meeting, Windows and MAC operating systems

EXPERIENCE:

Technical Writer

Confidential, Annapolis, MD

Responsibilities:

• Developed, implemented and maintained project plans/schedules/policies, Standard Operating Procedures (SOPs) and prepared Performance Work Statements (PSWs), Justification and Approvals
• Designed, developed, implemented and maintained document/knowledge management solutions
• Wrote, edited and produced a variety of technical and project documentation, reports, manuals and material for a wide range of audiences (Engineers to Users)
• Assisted IT Management in providing System Security Plans (SSP) for all networking and communications applications and appliances to ensure compliance with the security requirements and controls as outlined in the Federal Publication Confidential SP
• Interpreted engineering and maintenance drawings and operational procedures to understand and blend large quantities of computer related information into organized documents
• Applied concepts for technical writing based on engineering drawings, technical information from engineering documentation, consultations with engineers and subject matter experts
• Registered, tracked and renewed equipment maintenance contracts and network software licensing and inventory
• Updated and created Visio drawings of the network
• Created business process flows Designs, develops, implements and maintains document/knowledge management solutions

Assistant Program Manager

Confidential, Baltimore, MD

Responsibilities:

• Managed Exelon Access Suite 8, transferring data from Passport
• Created bid packages and bid responses
• Created work orders from service requests and generated spreadsheets

Document Control Manager

Confidential, Washington, DC

Responsibilities:

• Implemented and managed the electronic document management system (EDMS) for the $400 million Biosolids Management Program (BMP) for Confidential by developing project plans to maintain and process design and construction submittals/drawings, contracts and all project related material for four separate design - build and design-bid-build contracts.
• Track all RFP’s, RFQ’s and RFI’s
• Weekly meetings and review of projects with Manager
• Managed data migration from SharePoint to Livelink and Oracle Primavera Contract Manager (CM13) by developing and implementing key procedures and specifications governing the document control process, including document control procedures, numbering specifications, correspondence procedures, archiving specifications and other documentation defining the document control framework
• Responsible for preparing and distributing the monthly progress reports for the three biosolids projects, including graphs, and budget/cost charts

Business Analyst

Confidential, Laurel, MD

Responsibilities:

• Redesigned business processes for contractors and office support at Confidential
• Wrote, edited and produced a variety of technical and project documentation, reports, manuals and material
• Updated and created Visio drawings of the process flows

Independent Consultant/Project Analyst

Confidential, Annapolis, MD

Responsibilities:

• Implemented and maintained MS Access database to coordinate construction project related data including bids, contracts, resources, inventory, and document management
• Provided weekly and monthly reporting of project status and financial data

HR Generalist

Confidential, Arlington, VA

Responsibilities:

• Processed personnel actions and quality checking using Confidential applications Oracle/PeopleSoft EmpowHR, IRIS, EPIC

Data Management Specialist

Confidential, Columbia, MD

Responsibilities:

• Provided user support for application issues and set up custom automated processes at the Confidential ( Confidential )
• Assessed and analyzed customer reporting requirements for the proprietary telecommunications management system in order to facilitate management reporting and technical support/documentation
• Delivered weekly/monthly/yearly standard, ad-hoc and custom reports as identified by the customer, focusing on system usage, transaction detail, contact/call center real-time and historical performance metrics as well as call accounting
• Created technical /user documentation and conducted managerial and employee

Data/Business Analyst

Confidential, Annapolis, MD

Responsibilities:

• Provided database and systems administration for the telecommunications management system (installation, updates and patches, conversions, tuning)
• Worked with Government accounting office providing billing and financial analysis
• Built and maintained SQL scripts and queries for data extraction and analysis
• Developed custom user interfaces in MS Access to monitor and manage the database
• Established and maintained project schedules, prepared reports and updates on project status and revisions
• Reviewed vendor invoices for accuracy and comparison to internal billing data
• Provided weekly/monthly/yearly standard, custom and ad-hoc reporting of financials, call metrics, system usage, trend analysis and transaction detail
• Developed, implemented and maintained Standard Operating Procedures (SOP) and technical documentation including business processes/workflows.
• Project manager for the implementation of an Avaya telecommunications switch responsible for tracking schedules, resources, costs and reporting.