OBJECTIVE: To obtain employment with an organization, where technical knowledge, outstanding coordination and supervisory skills will be of value.

SUMMARY:

• I currently have over 9 years of experience as a Technical Writer with solid technical experience in IT, Pharmaceutical, Telecommunications, Management and Services sectors.
• Excellent communications skills and the ability to interact with different communities including, programmers, end-users, customer/partners, and executives in collecting and analyzing documentation.

EDUCATION:
Degree of Study: BS in Instructional Design and Technology with a concentration of Business and Organizational Change

Certifications:
Technical Certificate: MS Project - Atlanta, GA 1996
Technical Certificate: Local Exchange Navigation System - Alabama, BellSouth - 2000
Technical Certificate: ADEPT - Alabama -BellSouth 2000
HIPAA Certificate: Health Insurance Portability and Accountability Act (HIPAA) Certification - Parsippany, NJ 2007

SKILLS:
Operating System: Windows XP, Windows 2000, Windows /98, Windows NT, MS-DOS
Languages: HTML, SGML and exposure to RPG II
Software: Agile, Adobe 9 Pro, Adobe LiveCycle Designer ES 8.2 , Remedy, Word 2003,2007, Excel 2003,2007, PowerPoint 2003, 2007, exposure to SharePoint, Visio, Snag-it 6.0 – 9.0, Adobe PhotoShop, and DocuShare

EXPERIENCE:
Confidential,Reading, PA
Confidential,January 2009 May 2009
Technical Writer - Contractor

Environment: Word, Excel, PowerPoint, Agile, Abode Acrobat 9, Adobe LiveCycle Designer ES 8.2 & Sang-it 9.0

• Created FAQ Guide for IDR Project
• Searched Agile for parts
• Created PQA documentations
• Conducted Redlines for drawings and PSG’
• Created advanced Excel spreadsheets
• Updated current Visio diagrams
• Created graphs to document project progress

Confidential,Allentown, PA
June 2008 thru Dec 2008 (Company Downsized 90% of staff)
Technical Writer – Fulltime (Engineering Department)

Environment: Word, Excel, PowerPoint, Abode Acrobat 9.0, Adobe LiveCycle Designer ES 8.2 & Snag-it 9.0

• Created Manufacturing Work Instructions using MS Word
• Created detailed assemble documentation (SOPs)
• Created Start-up Guides for warehouse machinery using MS Word and PowerPoint presentation
• Formatted existing MS Word documents for consistency
• Assisted engineers with creating a standard change control procedure
• Created marketing material for website
• Created online PDF forms using Adobe LiveCycle Designer
• Created Signature enabled PDF form
• Created advanced Excel spreadsheets
• Created online expense reports using Excel
• Conducted online research of Lithium Ion terminology

Confidential,Center Valley, PA
Confidential,January 2008 thru May 2008
Technical Writer/Software QA - Contractor

Environment: Word, Excel and Snag-it 8.0 and Vision PRO-E

• Designed and wrote Startup Guides
• I created Visio diagrams to show the process of gathering the information necessary to create GUI for each site
• Tested usability of documentation, resolved errors, made recommendations for GUI design and tested functionality of software using GUI
• Wrote Start-Up Guides for surgical software using GUI in most cases
• Updated and formatted large documents
• Entered research results into an Excel spreadsheet and conducted online research of medical terminology

Confidential,Parsippany, NJ
Confidential,July 2007 thru December 2007
Technical Writer/Software QA - Contractor

Environment: Word, Excel, FrontPage and Snag-it 8.0

• Tested software functionality
• Executed test scripts/procedures for validation and document test results (UAT)
• Submitted test results via MS Excel and email
• Wrote User Guides and Administrative Guides
• Updated and formatted large documents
• Conducted online research of medical terminology
• Created online help for software utilizing FrontPage

Confidential,Atlanta, GA
Confidential,June 2006 thru March 2007
Technical Writer - Contractor
Environment: FrontPage, Word, Excel, PowerPoint, Visio, MS Project, Snag-it 8.0, RoboHelp Office, Adobe and DocuShare

• Prepared and wrote Release Notes
• Wrote and edited manuals, News Letters, New Releases, Q&A for Pharmacy RX, Renlar, DataStat and IVRx
• Prepared class material utilizing PowerPoint
• Conducted classes utilizing WebEx
• Conducted classes for 10+ employees monthly (onsite)
• Conducted classes utilizing WebEx
• Developed online product release and help notes and, utilizing RoboHelp
• Reviewed/edited documents produced by other team members
• Performed functionality testing
• Created PDF documentation for McKesson website
• Conducted meetings with SME\'s, managers and customers for accurate documentation
• Entered/updated Access with customer feedback

Confidential,Alpharetta, GA
Confidential,November 2005 thru January 2006
Technical Writer - Contractor

Environment: FrontPage, Word, Excel, PowerPoint, Snag-it 7.0, and MS Project and DocuShare

• Wrote and edited Web copy for UPS.com for and internal Web sites utilizing MS Word, FrontPage, Excel and PowerPoint
• Created page specs to understand the user experience before sending the specs for approval
• Assisted programmers with repairing links to internet/intranet
• After completion of each site change, executed test scripts/procedures for validation and document test results (UAT)
• Conducted meetings to understand and create updates for internet/intranet
• Created advanced Excel spreadsheets with live feeds to limit overwriting data

Confidential,Birmingham, AL
Confidential,February 2005 thru June 2005
Technical Writer/Trainer - Contractor
Environment: Oracle, Word 97/2000, Excel 97/2000, PowerPoint, MS Project

• Wrote Manufacturing Instructional Manuals for applications on AS400 for a HONDA parts manufacturing plant, utilizing MS Word and PowerPoint
• Maintained documents within Docushare
• Prepared class material
• Conducted classes for 10+ employees weekly
• Consulted with SME\'s/Managers for accurate documentation

Confidential,Dunwoody, GA
Confidential,August 2004 thru January 2005
Web Editor/Content Migration Consultant - Contractor
Environment: FrontPage, Serviceware (CMS), Word, Excel, Snag-it 7.0, MS Project PowerPoint and MS Project

• Wrote and edited Web copy for Cingular Wireless and internal Web sites utilizing MS FrontPage
• Affectively multi-tasked to meet deadlines, utilizing MS Project
• Assisted CIQ Audit department with new and updates to content (QA)
• Assisted Managers, SMEs to launch new content and create templates as needed for new content for present and future use (Using FrontPage, Word and Excel)
• Created FrontPage templates and documentation for promotional and marketing products, How - To\'s, Policies and Procedures.
• Conducted online meetings/emailed SMEs and Managers to gather information to correct/maintain content of broken links
• Utilized Serviceware Architect (CMS) to create, edit content, assign to audiences, and search for existing content
• Utilized HTML to migrate information from ICQ to CSP
• Tested Cingular.com to write functionality
• Submitted weekly reports of content submitted, corrected or in progress

Confidential,Alpharetta
Confidential,July 2004 thru August 2004
(1 month contract to assist Manager with final stage of project)
Technical Writer - Contractor
Environment: Word 97/2000, Excel 97/2000, MS Mail, MS FrontPage, RoboHelp, MS Access, Lotus
Notes

• Created a MS Project from an existing Agreement
• Updating user guides
• Performed functionality testing for Lotus Notes Database
• Created MS Word forms
• Created marketing emails, utilizing Lotus Notes
• Assisted Managers with updates to Excel database as needed
• Corresponded with managers to create time-lines for existing projects (MS Project)