OBJECTIVE:

To secure a position in a corporate environment that will leverage my skills to contribute to the success of the company.

EXPERIENCE SUMMARY:

• Technical Writer for 20 years in various high - tech industries
• Analysis, design, development, and implementation of successful user documentation and corporate training programs
• Creative materials design for internal corporate sales and marketing
• Developed effective corporate external marketing communications materials
• Software Documentation Lead Writer/Editor
• Courseware Developer/Curriculum Designer
• Business Analyst/Project Manager
• Software/Quality Assurance Tester
• Software Documentation Developer

SOFTWARE SKILLS:

Adobe Acrobat Professional, Author-it, ClearCase, FrameMaker 5.5, 6.0, and 7.0, FrontPage, Fullshot, HTMLMicrosoft: Professional Office & Mail, Word, Excel, and PowerPoint, Paint Shop Pro, Questionmark, RoboHelp, SharePoint, Salesforce, SilverMark, Snag IT, Visio, WebPublisher/Documentum, and WinZip.

PROFESSIONALEXPERIENCE:

Technical Writer

Confidential, Richardson, TX

Responsibilities:

• Responsible for writing online help using Author-it for Confidential software/products including LeaseStar Syndication, Website, Classified, Marketing Center, EasyLMS, and What’s New/What’s Coming
• Deliver product release notes to customers on a quarterly basis
• Interview SMEs (BAs, developers) when necessary to analyze requirements necessary for developing documentation/online help

Senior Technical Writer

Confidential, Frisco, TX

Responsibilities:

• Senior Technical Writer responsible for the analysis, design, and development of Manhattan Software release notes, user guides, and quick reference guides (Projects, Grids, Document Management, Database Management, Sustainability, Lease Management, Security Administration, Field Heading Management, etc.)
• Interviewed SMEs (engineers, developers, and systems analysts) to gather specifications/requirements to define client needs
• Worked closely with software designers and developers to analyze requirements/specifications and develop solutions
• Wrote, edited, standardized, published, and maintained end user documentation for multiple software applications in lease, facilities, asset, and property management and financials using MS Word
• Ability to work well independently, or in a group setting providing support and documentation to various teams, clients, and departments

Sr. Advisor/BA

Confidential, Plano, TX

Responsibilities:

• Worked with tower architects and leads supporting Medstar to create account-specific technical documentation, user guides, and SOPs.

Confidential, Dallas, TX

Technical Writer/Contractor

Responsibilities:

• Conducted needs analysis with SMEs for the redesign of the Confidential internal website.
• Delivered high-level and detailed design documents to client and developed Confidential Learning Academy training for employee website.

Confidential, Lewisville, TX

Online Content Author

Responsibilities:

• Authored online content and performance support materials.
• Input and organized all topic content into the appropriate categorization including policies, processes, procedures, etc. in a concise and timely manner.
• Authored content to align with provided writing guidelines and voice of the customer.
• Appropriately tagged content with metadata to improve content reuse and ensure correct placement within online resources.
• Worked with Product Management team and SMEs to author various support content with the online resources.
• Designed content that enabled the successful implementation of Confidential Wireless initiatives.

Confidential, Plano, TX

Instructional Designer

Responsibilities:

• Analysis, design, and development of HR New Hire Onboarding training.
• Conducted SME interviews (Branch Managers, Loan Processors, and Loan Officers) for the development of skill set training.
• Developed HR Systems training including Point, PerfectPipe, DataTrac, DocumentTrac/Viewer, Loan Trac (LT2), Optimal Blue, and Portal (Info Center).

Confidential, Lewisville, TX

Senior Technical Writer

Responsibilities:

• Conducted research by interviewing SMEs, reviewing existing documentation, and gleaning information from the system or product being documented.
• Prepared, edited, and delivered all documentation in accordance with existing editorial styles and document templates.
• Participated in business requirements, functional design, testing, and architecture work sessions, as requested.
• Maintained internal documentation library in Sharepoint.
• Followed documentation projects through to completion, including approval signoff, loading into production, and archival.

Confidential, Plano, TX

Senior Instructional Designer

Responsibilities:

• Analysis, design, and development of learning performance and solution agreements, high-level designs, detailed design documents, and training materials/documentation
• Proposed training solution/s to key stakeholders and business partners
• Developed Systems training: AS400, Escrows, CS Dashboard, EDGE, ELPM, and Creating Alternative Payment Solutions (CAPS)
• Created and designed job aids, skill set/knowledge tests, quick reference guides, and work flow processes for training documentation
• Lead ID and project manager (group of 8) for Specialty Lending Operations documentation (Underwriting Theory, Foreclosure, Intro. to Mortgage 101, Pricing and Products, Income, Flood Certification, Fraud Detector, Registration Theory, EPS, Escrows, Privacy, Sales, Power of No, Credit, and EDGE Systems training)
• Developed Customer Service materials (Customer Contact Reporting website, CSR Dashboard, Master File Audit, EPS Reversals, India materials, Property Claims, Second Lien Updates, and PayPlan)
• Lead ID (group of 5) for Home Retention Division (HRD) User Guides (Budget Negotiations, Repayment Plans, Applications, Creating Alternative Payment Solutions (CAPS), and Soft Skills and Assessments)

Confidential, Carrollton, TX

Lead Technical Writer/Contractor

Responsibilities:

• Lead writer (group of 3) for Taxbuiler User Guide (development tool for tax accountants, developers, and BAs using FrameMaker 7.0).
• Designed and developed Taxbuilder training manual for users/clients (FrameMaker 7.0).
• Lead writer (group of 3) for Forms Utility Tool project (FrameMaker 7.0).

Confidential, Plano, TX

Technical Writer

Responsibilities:

• Development of training materials and manuals.
• Incorporated updates and modifications to company (internal) intranet.
• Developed marketing materials and release bulletins for product enhancements.
• Updated and developed online help for ABS and BMIS products and user manuals.