SUMMARY:

• 14 years of experience working in information technology, medical and automotive manufacturing, electrical, mechanical, and chemical engineering
• 12 years of technical writing and analysis experience at various large corporations
• Extensive knowledge of MS Office 2010, MS Windows XP, Visio 2010, FrontPage 2002 and MS Expression Web
• MS Outlook 2010, Lotus Notes, Lotus Sametime, PVCS, SharePoint and ClearCase
• TechSmith SNAGIT 10.0
• Adobe Dreamweaver, Photoshop, FrameMaker and InDesign CS3
• Online Help systems experience with RoboHELP x5 and HTML x3
• Video conferencing with Skype and WebEx to work on projects remotely in the

PROFESSIONAL EXPERIENCE:

Confidential

TECHNICAL WRITER

Responsibilities:

• Designing of websites, brochures, and technical documentation
• Customers include large corporations and small businesses
• Building, creating content, and updating websites with the use of HTML, MS Office 2010, Google websites, Dreamweaver, and MS Expression Web
• Networking to build customer base both online and at networking events
• Providing social media consultations to small business owners
• Facilitating training modules on social media to meet customer needs
• Scheduling, sponsoring, hosting and organizing business events
• Administering marketing phone calls and emails to potential clients
• Estimating the cost of projects and providing estimates to customers
• Invoicing customers for payment on services rendered
• Video conferencing with Skype and WebEx to work on projects remotely in the

Confidential

Consultant

Responsibilities:

• Designed templates and created module specifications with the use of MS Office 2007, MS Visio, Adobe Acrobat 7.0 and SNAGIT 8.0
• Created system manager user guides, new release, installation, training and administration guides with MS Office XP and RoboHelp HTML x5
• Created and revised existing documentation for the software development cycle, including software development plans, user and functional specifications, design documents, test plans and software requirement specifications
• Revised standard operating procedures utilizing Crystal Reports
• Edited and developed IT training videos for DOORS with SNAGIT 8.0 and

Confidential

Responsibilities:

• Created a manual for the GMT800 PODS program to test passenger side airbag deployment in GM SUVs and Trucks with MS Office 2000 and MS Visio
• Developed an AutoTEST user manual with MS Office 2000 and Visio Technical software to enable engineers to test the calibration of engines
• Revised work instructions and cut sheets with MS Word, Photoshop CS3 and drawings with Auto CAD
• Created end user manuals for new products with InDesign and Photoshop CS3
• Prepared documentation that ensured products met requirements for UL standards
• Created an on - line help system in RoboHELP Office 2000 for AutoTEST
• Created end user, installation and service documentation for the Visteon TACNET security system with the use of MS Office XP, Adobe Acrobat 6.0 and SNAGIT
• Created User, Functional and Software Requirements Specifications for various products including radios, engines, phone systems, navigation equipment, and kidney dialysis machines
• Created traceability matrixes, release notes, issue lists, software validation and risk management documentation Database Documentation
• Updated content for database processes with the use of MS Office 2003, iGrafx FlowCharter 2003 and MS Visio
• Designed templates and created application process documentation for the MAPD and PD system and Oracle database processes with MS Visio and MS Office 2003 Payment Credit Card Industry (PCI) and Sarbanes-Oxley (S-Ox)
• Updated PCI (Payment Credit Card Industry) books on four software applications to prepare for a PCI audit with the use of MS Visio and MS Office
• Assisted in preparing to meet requirements for the Confidential and Sarbanes-Oxley
• Formatted procedures for Oracle, DB2, SQL Server and PeopleSoft databases to meet the requirements for Sarbanes-Oxley

Directory Structure Management

Confidential

Responsibilities:

• Organized directory structures and archived documentation in SharePoint, PVCS, and ClearCase and verified paths to documents Corporate Web Site Design
• Reengineered ADS department intranet web pages utilizing MS FrontPage
• Webmaster for the Audio portion of the Multimedia Web Site using HotMetal HTML Pro 3.0 for the web site
• Updated processes and technologies for web sites utilizing Dreamweaver 8.0
• Researched web application interaction with the JAVA 1.4 and COBOL programming languages, Web Methods, DB2 database, and WebSphere to provide methodical subject matter for the material
• Researched the web-based Confidential Corporation ( Confidential ) software product, Windchill, Version 7.0
• Interviewed SMEs and observed systems to create user, functional and software requirement specification documentation
• Reviewed functional specifications and researched products for a variety of IT and Engineering systems to create effective end user documentation
• Collaborated with teams of technical writers and supervisors to standardize processes and meet project goals
• Interviewed SMEs to verify documentation content to produce clear and efficient documentation for appropriate audiences
• Functioned closely with project and quality managers to meet deadlines for software releases and insure quality of documentation

Confidential

ADMINISTRATIVE ASSISTANT

Responsibilities:

• Processed verifications of employment and transactions in an Excel database
• Updated matrixes with Excel 7.0 and prepared performance reviews
• Captured information at corporate meetings with a laptop PC in MS Word 7.0
• Assisted in the process of preparing forecast data for plant budget requirements
• Compiled forecast/actual overtime reports with a macro in MS Excel 7.0