Senior Instructional Designer for Medicare and the Marketplace Resume Baltimore, MD - Hire IT People

SUMMARY:

Dedicated instructional designer with 15 years’ experience in different industries and areas, skilled in designing various learning materials and program plans from inception to deployment., while closely working with managers, executives, professionals, and training team members to design quality instructional materials.

TECHNICAL SKILLS:

Proficient in Captivate
Articulate
Camtasia
MS Office Suite
HTML
Dreamweaver

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore, MD

Senior Instructional Designer for Medicare and the Marketplace

Responsibilities:

Creates classroom instructor guides, participant guides, and e - learning modules for CSRs
Conducts interviews with SMEs and other stakeholders regarding training content
Reviews scripts and training documents created for Marketplace CSRs
Performs impact analysis of new procedures, regulations, and updates to Healthcare.gov website

Confidential, Windsor Mill, MD

Editor

Responsibilities:

Edited all written materials (letters and scripts read to the beneficiaries) for grammar and proper formatting
Created and managed templates for written materials
Edited training materials for customer service representatives
Assisted with the Spanish translation process for customer service representative scripts

Confidential, Arlington, MD

Technical Writer/Instructional Designer

Responsibilities:

Interviewed Subject Matter Experts (SMEs) regarding content for manuals and job aids
Conducted needs assessments based on CSRs’ assessment scores, government policy changes and CSR feedback

Confidential, Elkridge, MD

E-Learning Specialist

Responsibilities:

Interviewed SMEs regarding content for
Collaborated with team consisting of graphic artists, programmers, and instructional designers to determine the content and design of web-based training
Wrote and edited storyboards for web-based training

Confidential, McLean, VA

Training Consultant

Responsibilities:

Trained intelligence analysts on visual investigative analysis software in a classroom environment and via WebEx
Trained intelligence analysts on creating an intelligence specific database using Confidential . proprietary software
Improved the existing training material by adding more realistic data and case studies

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Senior Instructional Designer For Medicare And The Marketplace Resume

Baltimore, MD

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