SUMMARY:

Forward - thinking, dynamic professional with demonstrated experience as a senior technical writer , instructor, business analyst, process analyst , instructional designer/ curriculum developer, project manager, an d HR Manager with an outstanding record of accomplishment providing solutions that exceed expectations. Strategy architect in the development of innovative initiatives to streamline processes and capitalize on organizational growth opportunities. Skilled at converting complex subject matter into easily understood material with an innate ability to analyze data, identify risks, determine objectives, develop strategies, and gain executive buy-in.

RELEVANT SKILLS:

Technical Writing | Process Documentation and Improvement | Training & Content Management |Requirements Management and Business Analysis | Human Resource | Change, Configuration, and Contingency Management |CMMI, SDLC, ITIL, Agile, SOX COSO and COBIT | Oracle, SAP |Visio, SharePoint, Blueworks, JIRA

PROFESSIONAL EXPERIENCE:

Confidential, Reston, VA

Sr. Proposal Writer - IT

Responsibilities:

• Analyzed RFPs to identify requirements for assigned proposal sections/volumes
• Worked with Proposal Manager to develop/identify win themes and discriminators for each section/volume
• Worked with Business Development and Capture Executives to prepare compliant, compelling responses
• Interviewed subject matter experts (SMEs) to create draft content for each section/volume
• Maintained strict compliance with company policies and procedures relating to Business Ethics and Code of Conduct, in addition to the specific procurement regulations established by the Federal Government

Confidential, TIMONIUM, MD 5

Consultant - Senior Technical Writer

Responsibilities:

• Facilitated discovery sessions with business units to identify risk and areas of needed improvement and re-engineering
• Streamlined processes to reduce error rate and redundancy
• Created process maps, work flows, and documented processes “as is” and “to be” to ensure compliance in accordance with the Consumer Financial Protection Bureau (CFPB)
• Wrote company’s first network enterprise contingency plan in response to CFPB redress mandate

Confidential, Baltimore-Bethesda, MD

Consultant - Sr. Technical Writer|Process Analyst

Responsibilities:

• Worked with technical administrators and solutions architects to write IT operations processes and standard operating procedures (SOPs) as according to ITIL framework and best practices. Enabled team to successfully deliver System Development Life Cycle (SDLC) documentation requirements mandated by the Centers for Medicare and Medicaid (CMS) in support of the “go live” for the Affordable Care Act (ACA) Federally Facilitated Small Business Health Option Plan (FF SHOP) Premium Aggregation System (PAS).

Confidential, Baltimore, MD

Sr. Technical Writer

Responsibilities:

• Managed meeting logistics and documentation for the Centers for Medicare & Medicaid Services (CMS) Physicians Quality Measurements Management (PQMM) Project, in support of the Affordable Care Act (ACA) 2014 - 2015 Physician Quality Measurements Reporting Pay for Performance and Electronic Health Record (EHR) programs.

Confidential, Owings Mills, MD

Sr. Technical Writer|Content Management

Responsibilities:

• Recruited to develop and provide expert level standard operating procedures (SOPs) documentation and training content management for the Consumer Direct Contact Center.
• Assisted in the successful roll out a training content management system and knowledge base BPM tool.
• Successfully rolled out new business process documentation and training content for new enrollment and billing processes in support of the Affordable Care Act.

Confidential, Rockville, MD

Consultant|Business Analyst|Documentation Specialist

Responsibilities:

• Brought on board to provide expert level business process and documentation development guidance to Membership Administration, Benefit Policy & Administration, and Contract Administration Departments.
• Leveraged broad competencies in Agile methodology to implement process improvement and delivery.
• Served as subject matter expert on process improvement to improve Medicare front-end enrollment processing.

Confidential, Baltimore, MD

Senior Technical Writer|Business Analyst|Human Resources Manager |Proposal Writer

Responsibilities:

• Earned fast-track promotions though a series of increasingly responsible positions based on strong performance in process optimization and quality management.
• Initially brought on board as a contract Senior Technical Writer to develop company IT policies, standard operating procedures (SOPs) for all functional areas and phases of the Software Development Life Cycle (SDLC ) to support Centers for Medicare-Medicaid Services (CMS) training, quality, and knowledge resource website and Data Center.
• Instrumental in establishing and defining the Business Requirements and Change Management processes to support and define stakeholder’s Learning Management System (LMS).
• Promoted to HR Manager, lead the integration and administration of HR best practices into operational procedures to strengthen and drive HR contributions across the enterprise.
• Responsible for orientation/front-boarding, training and career development, and employee relations.
• As HR Manager contributed to proposal development for Military and Government IT security contracts.

Process Analyst/Sr. Technical Writer

Confidential, Dallas/Fort Worth Airport, TX

Responsibilities:

• Led compliance team to a successful rollout of process documentation in response to Sarbanes-Oxley (SOX) audit remediation and compliance

Training Content Management and Delivery

Confidential, Detroit, MI

Responsibilities:

• Wrote and designed Instructor Led-Training (ILT) and Web-Based Training (WBT) for SAP “go live” implementation. Course developed deemed best in quality