SUMMARY:

• Senior technical writer and editor with over 20 years of experience in information technology (IT), medical, and scientific documentation, testing, quality assurance, and proposal support, focused on supporting the implementation of system software and mobile applications utilizing System Development Life Cycle (SDLC) and Agile methodologies.
• Knowledgeable in cyber - security certification and accreditation (C&A) standards, including NIST and FISMA.
• Additionally seasoned in editing, writing, and reporting for the healthcare industry and corporate communications following various style guides.
• Proposal writing encompasses developing responses to RFPs for web, mobile, SaaS, and e-commerce solutions development contracts for federal and local governments and enterprise industries.
• Highly skilled with system software, training materials and online help, standard operating procedures (SOPs), APIs, and technical documentation utilizing HTML tools, MS Word, PowerPoint, Visio, and SharePoint.
• Proficient verbal and written communication skills and ability to learn new technologies and applications quickly ensures excellence in working with software developers, analysts, and other subject matter experts, management, clients, and stakeholders in the gathering and dissemination of electronic technical information to diverse audiences.
• Experience has cultivated a focused attention to detail and readability, and flexibility to changing requirements and milestones.

WORK EXPERIENCE:

Confidential

Responsibilities:

• Served as technical editor for national environmental and engineering reports and project documentation following and submitting changes to approved and evolving style guides.
• Edited white papers and annual conference materials, using various style guides.
• Proofread outgoing documentation for content and grammar. Attended meetings with instructional system designers and project manager for background and direction on the contract.
• Supported a Federal Reserve Board Intelligence & Resiliency Programs (IRP) division contract through editing of client and program management documentation such as Continuity of Operations (COOP), Communications, and QA Plans in addition to meeting notes and business development materials.
• Reviewed and edited public key infrastructure (PKI) documentation, verifying and ensuring annual compliance with federally mandated criteria (NIST 800-63) for a company specializing in the issuance of Confidential authentication credentials for public key cryptographic technology.
• Provided technical writing support for the Information Technology Division (ITD) of a non-profit independent financial services corporation focused on providing retirement plans and related services for more than 1.2 million public sector participant accounts.
• Supported the creation and update of the GSA Information Technology Contingency Plan (ITCP) for Capitol Office and 12 Regions nationwide. Produced GSA international locations/maps for 35 GSA Regions abroad. Attended and documented meeting minutes for Disaster Recovery information-gathering sessions for GSA National Regions. Performed proofreading and editing peer reviews for junior technical writers for such documentation as AAC Telework Policy and Procedures.

Confidential, Vienna, VA

Sr. Proposal/Technical Writer

Responsibilities:

• Enhanced the proposal efforts of an SBA 8(a), Woman-owned company in response to RFPs for web, mobile, SaaS, and e-commerce solutions development contracts for Federal and local governments and enterprise industries following CMMI Maturity Level 2 and ISO 9001:2008-registered processes.
• Additionally produced documentation including application integration and API guides, website analyses, and business plans.
• Application development documentation included native, responsive, and hybrid apps, both iOS and Android, including COTS products, with an emphasis on User Experience (UX) and security policies and procedures for web-based applications.
• Developed company and product brochures for annual industry conferences and other marketing endeavors.
• Supported the staffing effort for more than 1,800 contract positions for the Central Intelligence Agency Innovations to Solutions (i2S) contract. Prepared resumes for submittal for open positions through extensive, time-sensitive analysis and editing of skills and position requirements.
• Supported the GSA’s Assisted Acquisition Services (AAS) business line by the upload, enhancement, and maintenance of government contract documents into the Electronic Content Management Solution (ECMS) content repository. Provided technical writing support for technical documents following SDLC criteria in compliance with standardized style guides and templates.
• Supported the incumbent candidate for a $4 billion Confidential contract proposal for the Confidential Corps Intranet.
• Assisted in developing the Confidential staffing plan over 5 years from contract award to transition and maintenance.
• Researched, edited, and formatted candidate resumes for key personnel.

Confidential, Arlington, VA

Technical Writer/Tester

Responsibilities:

• Supported the Community Development Block Grant program’s Integrated Disbursement Information System (IDIS) for a U.S. Office of Housing and Urban Development (HUD) contract, providing HUD with current information regarding program activities, including funding data, to report to Congress and to monitor grantees.
• Performed analysis of current system help files and created new files where appropriate according to system modifications and functionalities utilizing HTML tools.

Confidential, Herndon, VA

Senior Technical Writer

Responsibilities:

• Provided technical documentation support for a U.S. HUD reverse mortgage system project. Edited requirements documents, system development documents, and system cyber-security plans produced by prime and subcontractor staff.
• Assisted in coordination of SharePoint document portal and CMMI ML3-registered management and improvement processes. Captured minutes for weekly client and staff meetings.

Confidential, Washington, DC

Technical Documentation Consultant

Responsibilities:

• Provided technical documentation and quality assurance support for the development, upgrade, and release of the HP Service Manager 7 (SM7) automated service desk COTS product for the Confidential Corporation, ensuring completeness and adherence to required templates.
• Produced weekly team and management meeting minutes and tracked project action items and milestones.
• Worked on project extension contract following product release in coordination of deployment and outreach to Confidential user community, supporting SM7 user training sessions and compiling participant evaluation summaries and reports.

Confidential, Washington, DC

Technical Writer

Responsibilities:

• Edited and updated application and preferred product information and standards for a Technical Reference Manual for publication to federal courts nationwide. Interviewed SMEs and attended technical meetings for application updates and technical content. Captured technical meeting minutes.
• Produced documentation for an Confidential contract for a large U.S. Courts nationwide intranet system.

Confidential, Rockville, MD

Technical Writer

Responsibilities:

• Provided technical writing support to the Food and Drug Administration Adverse Event Reporting Programs Support (AERPS) contract, updating SOPs and other contract documentation in support of the processing of 1,500-2,000 weekly adverse drug event reports submitted to the Confidential .
• Assisted in successful rebid and capture of 4-plus year contract renewal via interviews and submission of core project team personnel biographies for contract proposal. Maintained and updated resumes for 100-plus contract staff. Edited articles and contributed content to quarterly corporate newsletter.
• Supported the Confidential CBER Lot Release System (LRS) contract, an Oracle client-server application used by CBER's Product Release Branch that supports the processing and release of lots of licensed biological products. Included creating and editing updated user guides, online help files, system resources web pages, and other documentation to include milestone functionality and other features of LRS Release 5.0, a major enhancement adding the functionality of milestones tracking throughout the lot review/approval process. Supported Release 5.1, a minor enhancement release.
• Supported the achievement of CMM Level 2 certification for the LRS government client.

Confidential, Washington, DC

Technical Writer

Responsibilities:

• Performed technical writing, editing, and QA in support of a Federal Motor Carrier Safety Administration contract, editing security plans, technical architecture, risk assessment, disaster recovery and COOP plans in compliance with mandated agency application security certification and accreditation (C&A) assessments, in adherence to NIST and FISMA criteria.
• Supported a Federal Railroad Administration national system security analysis and C&A project.
• Supported capital planning, including annual OMB 300 agency funding applications, federal earned value management and EA requirements, white papers and conference presentations; captured weekly meeting minutes; and implemented online calendar as a key member of the OCIO’s IT Portfolio Management Team. Assisted in review and QA of improved agency web site.

Confidential, Arlington, VA

Technical Writer/Quality Assurance

Responsibilities:

• Wrote and edited high-level architecture and security architecture infrastructure incorporating NIST and FISMA criteria, rewrites of technical standards and guidelines, and program management documentation.
• Worked closely with system engineers and architects, as well as the client, under aggressive weekly deliverable deadlines.
• Assisted in development and editing of high-visibility intellectual property industry white papers, such as the Madrid Protocol implementation.
• Served in quality assurance document review for consultant software engineers and architects to ensure format and content accuracy. Utilized extensive Confidential knowledge and experience in apprising team members and senior management of issues and recommendations for resolution.

Confidential, Bethesda, MD

Consultant Writer/Editor

Responsibilities:

• Edited scientific/medical peer-reviewed funding application summaries for Congressionally Directed Medical Research Program funding endeavors, ensuring editorial, grammatical, and format accuracy and content consistency with peer-reviewed application scoring results in a hard deadline environment.
• Additionally created summary statements for the NIH National Institute of Diabetes and Digestive and Kidney Diseases funding endeavors from peer-reviewed funding applications.

Confidential, Arlington, VA

Senior Technical Writer

Responsibilities:

• Wrote and edited system software and user documentation for a U.S. Patent and Trademark Office software development contract.
• Translated technical system information into simplified customer and user materials such as design documents, white papers, Confidential website user analysis, user and programmer maintenance manuals, operational support plans, and online help materials.
• Interacted with system engineers, analysts, and quality assurance personnel to ensure technical and editorial accuracy of copy. Worked on a diverse number of projects and tasks