SUMMARY
I possess clear and concise verbal and written communication skills and interface with other functions, management levels, and departments for their information needs and documentation requirements.
Also assisted in developing on-line help systems and maintaining an in-house document repository. Responsibilities were to coordinate with team members (business analysts, developers, project managers and operations) on all matters involving applications and documentation, as well as testing and interrupt resolutions. Analyzed processes for optimization. Documented (including Visio diagrams) infrastructure, network configurations, POS functional requirements, hardware, information guides, lockbox procedures, and other technical documents used by the Information Technology department. A major project that I analyzed and documented was the Division’s Disaster Recovery manual (hardware, software and applications).
My documentation set the standards at many companies. Installed, tested and wrote user procedures for applications. Interviewed SME’s for information. Populated EXCEL spreadsheets through importation and scanners to provide reports and graphs. Also project manager for 5 years.

PROFESSIONAL EXPERIENCE:

June 08 to Sept. 08 – Confidential,Congers, NY. No documentation was in place. Documented processes. Wrote user guides/manuals, policies & procedures, specifications, analyzed processes. Established standards and style guides. Wrote the Disaster Recovery Manual and created all necessary forms for IT as none existed. Additionally provided Change Management, time sheets, project control, invoice processing and a Data Entry template for more effective and efficient processing.

Dec. 07 to April 08 - Confidential,NY. TECH WRITER, Documented processes. Wrote user guides/manuals, specifications, analyzed processes. Established standards and style guides.

Sept. 07 to Nov. 07 - Confidential,NY TECH WRITER ,Wrote content for the internal web site for each department

June 07 to Aug 07 - Confidential,NY - Gathered information for operational procedure for a Market Risk and financial services area. Detailed the procedural and process flow documentation within the department.

May 07 to June 07 - Wrote Business Continuity Manual for Showtime to provide instruction in case of a disaster

Mar. 07 to May 07 - Confidential,wrote Users guide for the Coupon Project to explain how to format the many various coupons (electronic, newspaper, media, etc.), after functional requirements done.

Jan. 07 to Feb. 07 - Confidential,provided VISIO reports by importing EXCEL data pertaining to their 2000 servers (IP addresses, locations, applications, etc.)

Oct. 06 to Dec. 06 - TECH WRITER at Confidential,
Analyzed and documented their process and procedures for the maintenance of their UNIX, Wintel, Oracle and Sybase servers.

July 06 to Sept. 06 - TECH WRITER at Confidential,
Documented their 200+ servers, configurations, deployments, applications and processes using Visio, Word, and UML.

June 05 to June 06 - TECH WRITER at Confidential,
Documented their engineering standards for hardware installs. Also initiated a web site library for standards and documentation. Standardized doc formats. Visio and PowerPoint Presentations. VISIO swim lane diagrams and process flows were highly utilized. Web-site maintenance using Vignette. Interacted with other departments and SME’s. Standardized Email, communications, PowerPoint Presentations, documents, and BHS lists. Also designed logos, newsletters, and certificates. Created web content and automated status and timekeeping reports.

July 04 to June 05 Voice over training

Aug. 00 to July 04 Consultant – TECH WRITER at Confidential,
Documented Project Life Cycle of new Web site for large bank. From requirements, functional specs, design, install, database, etc. thru users manual and server inventory. Content management and online error messages. Server layouts, job process data and system flows were done in VISIO, OFFICE applications and other documentation tools. Made management presentations using POWER POINT. Designed and wrote documentation standards, as well as EXCEL spreadsheets for various needs, reports and updated processes. Designed and created report templates for upper management. Documented systems after researching programs and discussions with developers and SME’s to obtain broad and detail technical knowledge. Worked with developers regarding system architecture.

Feb. 99 to July 2000 Consultant TECH WRITER at Confidential,
(1)Application life cycle documentation including production application development, user requirements, presentation materials, flowcharts, program narratives, operations guides, streamline job process flow and scheduling, invoked and explained previously unused development tools in the financial area. Created User Manuals, Operations Administration Manuals, Installation & Maintenance Manuals, Technical Maintenance Manual, and Release Procedure Manuals for servers and hardware as well as the applications installed on them.
(2)Documented and created a cohesive and professional IT Systems Operating Procedure manual, using interview and written input from varied authors regarding the COMPAQ Proliant client/server installations with Oracle & PeopleSoft software. Created, physical hardware layouts illustrated with Visio, screen captures and Snagit. Documented the basic infrastructure of physical hardware, transmission media, and software used to interconnect computers and users, via servers. Explained through process flows how the servers were built and loaded.

Mainframe system : IBM OS/MVS/XA, VM/CMS, DOS/VSE, 9000, 309X, 370, AS400
Mainframe Software: JCL, UTILITIES, TSO/ISPF, COBOL, CICS, VSAM, DB2, PANVALET, PL1
LIBRARIAN, FORTRAN, ASSEMBLER, ENDEVOR, CA-SCHEDULER

EMPLOYMENT HISTORY

June 08 to Sept. 08 Confidential,Congers, NY
Dec. 07 to April 08 Confidential,L.I.C. NY
Sept. 07 to Nov. 07 Confidential,NY
June 07 to July 07 Confidential,NY
Mar. 07 to May 07 Consulting – Confidential,NJ
Jan. 07 to Mar. 07 Consulting – Confidential,NYC
Sept. 06 to Dec. 06 Consulting - Confidential,NYC
Aug. 06 to Sept.06 Consulting – Confidential,
Jan. 06 to June 06 Consulting - Confidential,NYC
July 05 to Jan. 06 Consulting - Confidential,. NYC
Aug. 00 to July 04 Consulting – Confidential, NYC
Mar. 99 to Aug. 00 Consulting – Confidential,
April 97 to Feb. 99 Confidential,

EDUCATION: Math BA

Application Tool training: ENDEVOR, Change Man, Scheduler, Documentation tools
Project Management courses & IBM programming schools - 9 months