SUMMARY:

A Trainer\Technical Writer with extensive experience in various corporate and al settings. Possess excellent verbal and written communication skills as well as proofreading to ensure that any document is error free. I am very detail - oriented, able to work independently or as part of a team. An energetic, innovative professional and team player who takes pride in producing quality work. Have a strong understanding of current technology with the ability to learn new technologies quickly.

TECHNICAL SKILLS:

SOFTWARE: Adobe Acrobat Creative Suite, MS Excel, MS Outlook, MS PowerPoint, MS Word, MS Visio, Paint, Snag It, Citrix SharePoint, Software Development Life Cycle (SDLC), Information Technology Infrastructure Library ( ITIL) Electronic Content Management (ECM), WebEx, Sarbanes-Oxley (SOX), HTML, Skype

PROFESSIONAL EXPERIENCE:

Confidential, Montvale, NJ

Trainer/Technical Writer

Responsibilities:

• Member of Leadership team with Program Manager and Project Manager’s
• Document processes and procedures for the new Lakehouse Development and Center outside of Orlando, Florida
• Create materials for on-site Lakehouse staff and those Confidential employees attending events at the facility.

Confidential, Nutley, NJ

Trainer/Technical Writer

Responsibilities:

• Train PC usage as well as software installation and software usage questions
• Technical writer for real estate web pages and other web pages
• Establish social media accounts (What’s App, Instagram, etc) and trained how to use the account

Confidential, Picatinny Arsenal, NJ

Trainer/Human Resources/Operations/Technical Writer

Responsibilities:

• Greeted each new resource on-boarding to the Logistics Modernization Program (LMP)
• Sent On-Boarding Manual to each new resource so they can finish s required by CECOM
• Scheduled one-on-one meetings with Division Director for each new resource
• Processed and submitted all network access requests to various groups for each new resource
• Taught SharePoint, Cyber Security & Awareness and various program related sessions to each new resource
• Taught SAP Learning Hub to each Government employee who was granted access
• Created and maintained each survey that was sent to each resource after each required session
• Coordinated meetings on Wednesday’s and Thursday’s for an hour
• Contacted those needing to go to Board so they can have their LORA ready for the meeting
• Edited and maintained each Learning Objective and Readiness Assessment (LORAs) presented to LORA Board
• Attended Picatinny Cultural Awareness Committee Meetings representing Confidential

Confidential

Technical Writer

Responsibilities:

• Documented the Confidential Operating Procedures and the User Guide for the Ratings Department of the Corporate and Governments as well as the Structured Finance divisions meeting Sarbanes-Oxley requirements (SOX)
• Used WebEx daily to communicate with SMEs in Hong Kong and London to create a global manual to used.

Confidential, Woodcliff Lake, NJ

Technical Writer

Responsibilities:

• Wrote manuals, using corporate style and branding guide, for installation of Confidential accounting applications using Word, Excel, PowerPoint and Visio and maintaining SDLC with Information Technology Infrastructure Library (ITIL) competencies and meeting Sarbanes-Oxley requirements (SOX) in mind
• Posted documents to SharePoint Intranet such as Quick Guides and user manuals showing how to use the various Confidential financial applications
• Interviewed Subject Matter Experts (SMEs) to gain insight into what should be included in documents
• QA’d/tested documents to ensure information from SMEs and off-shore writing matches the actual installation steps
• Manager of off-shore Technical Writing staff
• Trained new employees as they join the team as to software used and how it is used by Confidential staff

Confidential, New York City, NY

Technical Writer

Responsibilities:

• Documented Oracle databases used for the digital.com version of Confidential using Word, Excel and Visio while keeping meeting Sarbanes-Oxley requirements (SOX) in mind
• Interviewed Subject Matter Experts (SMEs) to gain insight into what should be included in documents

Confidential, FT. Monmouth, NJ

Technical Writer

Responsibilities:

• Edited and updated Technical Manuals for Electronic Shelters and Vans (ESV) using Word, Excel, PowerPoint and Visio and occasionally Adobe Illustrator after meeting with SMEs while maintaining SDLC and SOX requirements
• Stored files on FileNet for electronic content management (ECM) usage
• Incorporated style guide MIL-STD 40051-2 Change 3 into converted documents for publication
• Utilized style guide MIL-HDBK-1222C with Change 3 for updating ESV documents for publication
• Created, updated, maintained Excel spreadsheets and distributed to staff and upper management
• Interviewed Subject Matter Experts (SMEs) to gain insight into what should be included in documents
• Trained new employees as they joined the team

Confidential, FT. Monmouth, NJ

Senior Technical Writer

Responsibilities:

• Edited and updated Technical Bulletins and Technical Manuals for Task Order 5 using Word, Excel, PowerPoint and Visio, SDLC In corporate style guide MIL-STD 40051-2 Change 3 into converted documents for publication
• Utilized style guide MIL-HDBK-122C Change 3 for updating documents for publication
• Trained new employees as they joined the team

Confidential, Roseland, NJ

Technical Writer/Trainer

Responsibilities:

• Developed the course, both online and in print, for Office 2007 both as a Technical Writer and as a corporate trainer with Information Technology Infrastructure Library ( ITIL) competencies in mind
• Wrote manuals, using corporate style and branding guide, for installation of accounting applications such as IDEA, Engagement and infrastructure documents after meeting with SMEs using Word, Excel, PowerPoint, Visio, SDLC and Oracle databases
• Posted knowledge base documents to SharePoint Intranet such as Quick Guides showing how to use financial and accounting applications
• Interviewed Subject Matter Experts (SMEs) to gain insight into what should be included in documents
• Trained New Hire Policies as well as the firm’s SLAs, SOPs, SmartBoard technology
• Wrote and distributed daily IT communications to the staff and management

Confidential, FT. Monmouth, NJ

Systems Analyst/Technical Writer/Recruiter

Responsibilities:

• Supported and managed master financial spreadsheets and product schedules for Common Software
• Developed documentation needed to support ABCS Support Center for Common Software
• Created, updated, maintained Excel spreadsheets and distributed to staff and upper management
• Supported Software blocking Test IPT (Integrated Product Team) as local liaison
• Edited/Developed documents using the DISA style guide to Central Technical Support Facility, Ft. Hood, TX)
• Created brochures about and attended job fairs to represent Confidential for prospective new employees
• Interviewed Subject Matter Experts (SMEs) to gain insight into what should be included in documents
• Trained software as required

Confidential, Bethpage, NY

Technical Writer/Editor

Responsibilities:

• Edited Word, Excel, Power Point and Visio presentations to make sure they fit corporate style guide
• Worked with departments to create RFP’s for delivery to companies
• Completed course and received for Adobe Illustrator, Photoshop
• Created print and visual media for distribution

Confidential, New York, NY

Technical Writer

Responsibilities:

• Designed, developed and delivered administrative documentation used by the IS Department within the 45 worldwide offices to maintain corporate standards (SOPs) all written using Word, Excel, PowerPoint and Visio and maintaining SDLC
• Created and maintained, with the Department, end user documentation used by staff within the 45 worldwide offices as a ready guide for software use all written using Word, Excel, PowerPoint and Visio
• Formulated, implemented and maintained web pages on the IS Intranet site using DreamWeaver, Photoshop and HTML after meeting with SMEs. DreamWeaver was chosen over FrontPage which was used at first
• Commended by management for setting and maintaining standards to be achieved by other departments
• Authored installation and guides for RIM/Blackberry and Palm Handheld devices
• Trained new employees as they joined the team

Confidential, New York, NY

Technical Writer

Responsibilities:

• Designed, developed and implemented knowledge base corporate intranet site using TIPS, an in-house proprietary software, after meeting with SMEs
• Created and maintained financial documentation used by staff at the Help Desk to maintain standards amongst all shifts in all call centers
• Trained new employees as they joined the team

Confidential, New York, NY

Technical Writer/Helpdesk Manager

Responsibilities:

• Wrote and trained Help Desk staff on use of Remedy Ticketing System and how to enter a ticket into system after meeting with SMEs
• Created and maintained various People Soft Financials documentation and reports used by Help Desk staff and management

Confidential, New York, NY

Technical Writer

Responsibilities:

• Created and maintained documentation used by staff at the Help Desk to maintain standards

Confidential, Lyndhurst, NJ

Technical Writer

Responsibilities:

• Created and maintained documentation used by staff at the Help Desk to maintain standards amongst all retail outlets
• Created “How To” manual for use of cash registers, how to change receipt paper rolls as well as other financial documentation