SUMMARY
Twenty years as a technical writer/senior technical writerin areas of information technology, software programs, hardware, web pages, photos and presentations, telecommunication, quality assurance with ISO standards/business procedures andinternet software programs. Work with minimal supervision to complete the documents required for software orproduct development life cycle: business analysis/requirements, specifications, user manuals, testing guides, templates, training materials, online help, software and hardware installation guides, illustrations, graphics workflows, infrastructure, architecture and schematics. Audience levels are technical and non-technical users.

EXPERIENCE
Confidential,Oklahoma City, OK 09/01/2011 to present
Technical Writer (Contracted to Tinker Air Force Base/Secret Clearance)
Revise and update technical order documents (illustrated parts breakdown, wiring lists, wiring schematics, operations/maintenance manual, and test procedures manual) for final acceptance of 50Interface Test Adapter (ITA) units used to test B1 avionics equipment. Process parts data for integration into air force procurement system to obtain repair and replacement parts for the ITAs. Completedprovisioning document parts dataprocedures. Assist CMMI analysts with work package document templates and updated CMMI deployment training presentations to prepare customer for CMMI level three certification.
Confidential,Plano, TX
Senior Technical Writer/Software Support/Tester/Trainer
Sub-contracted to Confidential,Dallas, Texas 05/06/2011 to 06/24/2011
Completed documents for loan analysis software (user, admin and operator guides, code review; seven interface documents, release notes, service level agreement and testing summary).
Sub-contracted to Confidential,Irving, Texas 06/01/2010 to 07/01/2010
Estimated project time was one month; finished project in 65 hours completing four guides (two user, technical admin and deployment) for customer care software system.
Sub-contracted to Confidential,Plano, Texas 04/11/2009 to 01/29/2010
Software support/tester for conversion of EDS SAP system to HP’s international SAP Compass system to track all aspects of business service contracts from project planning to invoice to accounting. Tested tax codes for various countries. Training of four departments via teleconference/internet and classroom.
Sub-contracted to Confidential, (Part-time work 2009)
Completed three documents on property/loan evaluation software; finished all documents in less than half the allotted project time.
Sub-contracted to Confidential,Plano, Texas 01/15/2007 to 07/30/2008
Author and editor of five RTP and SRM role based user guides for internet accessed SAP and interfaced software from requesting goods or services through entire process to invoice payment. (MS Word, Excel, Visio, Snag It, and Paint) Updated business requirement, software specification and architecture documents for the business analyst. Assisted test team testing software, RTP reports and multi-language and reported any problems. Assisted software implementation team by creating the infrastructure process and procedure flow diagrams. (MS Visio)Assisted MDM team with MDM user documents and training.
Confidential,Houston, TX 04/20/2006 to 12/20/2006
Senior Technical Writer
Telecommute contract with Confidential,Houston/Stafford, Texas
Completed product specification document in XML for new chip used in cell phone towers. (XMetal, Corel Designer, Visio, PDF, Word, and Excel)Asked for additional tasks related to the project; assisted the PublicationDepartment with hardware and software documents that were behind schedule.
Confidential,Fort Worth, TX 12/20/2004 to 02/25/2006
IT Technical Writer/Trainer
Started as contractor in December, hired full time in March 2005.
Completed software user guides, text and graphic changes to military helicopter repair manual for Federal Aviation Administration approval (Framemaker 7), release notes for three military aircraft maintenance/inventory software updates (HTML), training unit for time/labor software to military and company personnel (PowerPoint, Captivate) and online help for military aircraft parts inventory maintenance software. (RoboHelp X5)Trainer, software support at four air force bases and internal company departments for time/labor software, 45% travel domestic and international. Spoke Spanish during training presentations in South America (I am not fluent in Spanish).
Confidential,Irving, TX 01/03/2001 to 07/31/2004
Owner/Senior Technical Writer
Telecommute contract with Confidential,Irving, Texas.
As part of the project team, gathered information from engineers, programmers, systems group, testers, legal department, quality group, marketing and customer support to include information regarding each detail, feature and function for 4 GSM wireless phones. Analyzed and validated the gathered information for use in the technical and non-technical documents. Tested phone software and reported problems.
Author and editor of the customer user guides and the software documents for each phone: printed format, CD and web pages (Ventura, Corel, Paint Shop Pro, Word, PDF and others).Graphics artist and photographer of the content included in the user guide.Author and editor of five basic wireless phone guides submitted to Federal Communication Commission for approval to market the phones in the United States.Completed graphics work for marketing department required by the client, AT&T Wireless.Worked with outsourced vendor and received their approval on PUMA software user guide.
The client’s product acceptance included their approval of user guides, graphics and photographs.
Tested the wireless phones and associated software to ensure accurate information for user guides and reported problems.
Confidential,Irving, TX 08/01/1998 to 12/10/2000
Senior Technical Writer
Started as Contractor and hired full-time
Worked with teams of engineers, programmers, and managers in marketing, research and development to complete technical documents regarding all aspects of CDMA and TDMA product hardware and software including diagrams and schematics for all phases of product development.(Visio, Word, Excel, and graphics software).Team lead on CDMA documents.Author and editor of user interface and test documents for the test group.Created the new employee guide to improve new employee productivity for the company. Updated process/procedures documents and webpages required for ISO and Product Quality Assurance. (HotMetal and HTML) Reported wireless phone problems. (Remedy) Tested flash software and completed the factory instruction guide how to prepare hardware and load the flash onto multiple phones coming off the assembly line.
Confidential,Richardson, TX 06/20/1995 to 07/21/1998
Started as Contractor, hired full-time and promoted to Senior Technical Writer
Author and editor of Windows environment software operation manuals for AS400/network/standalone PC. Created new employee guide; monthly department newsletter; online help for three software programs (RoboHelp); one computer based training unit.Intranet web pages for MTUG committee and marketing(Front Page, Page Mill, and HTML). Reported software problems.(Remedy) Completed IT department programming/work standards/procedure manuals to meet ISO requirements.Completed data security and risk management standards/procedure documents.Team lead of 3 technical writers.Created training presentation and trainer on proposal software.

EDUCATION
Bachelor of Science