SUMMARY:

• Award - winning Senior Creative and Technical Writer/Instructional Designer Specialist with 20 years of versatile experience in the Information Technology documentation field ranging from software developer/testing team manager to CBT (Computer Based Training) designer to promotional magazine Editor/copywriter to Technical Writer/Editor (Engineering and Telecom) to corporate Trainer/facilitator.
• Unique expertise in training, theories of learning, and education methodology.
• Unique experience marketing at the global level with wildly successful results. Seeking senior tech writer / editing specialist or project manager position requiring unique versatility, top-flight writing/editing skills, adaptability, team/relationship building, leadership, and consummate professionalism.
• Expertise in marketing communications, SOP documentation covering a variety of content including installation, payment acceptance transactions, and order resolution, as well as many others), and directing ISO 9001 compliance efforts for certification.
• Experience generating documentation in accordance with governmental regulations.
• Highly motivated self-starter with excellent problem-solving and communication skills, as well as an endless creative resource.

TECHNICAL SKILLS:

Hardware: IBM PC’s and Compatibles.

Platform/OS: Windows NT, Windows 95/98 and all versions forward, PC-DOS, Mac, and exposure to Unix.

Software: MS Office Suite (Word, Excel, PowerPoint, etc), Adobe Suite (Acrobat, Photoshop, PageMaker, ImageReady), VISIO, Captivate, AutoCAD, HTML, Windows, Netscape Navigator Editor, Outlook, Lotus Notes, HelpSmith, WinCHM, and Graphic Arts/Desktop Publishing. Exposure to SharePoint, FrontPage, LiveLINK, and Corporate Modeler.

SUMMARY OF EXPERIENCE:

Technical Writer

Confidential, Plano, TX

Responsibilities:

• Produced company-wide documentation and implementing procedures for ISO 9001 / TL9000 certification. Researched and facilitated company disaster recovery procedures and produced accompanying disaster recovery documentation.

Freelance technical and proposal writer

Confidential, Frisco, TX, Addison, TX

Responsibilities:

• Wrote user guide for fund-raising strategy management process and software for client Boy Scout of America national council.
• Wrote/compiled 100-page proposal for $252,000,000 U.S. Government contract.
• Utilized Sharepoint and OmniGraffle (flowchart graphics program) extensively, especially the Sharepoint document-management platform.

Technical Writer/Consultant

Confidential, Frisco, TX

Responsibilities:

• Wrote/edited Help Files content for new touch-screen oncology and hemophilic medication inventory tracking software for Windows and Web applications using WinCHM simultaneously as software was being developed. Content was tutorial in nature guiding users in operation of the application.
• Produced 7-minute PowerPoint commercial for trade show presentation.

Instructional Designer/Consultant

Confidential, Ft. Worth, TX

Responsibilities:

• Produced/edited user and train-the-trainer classroom print materials (using MS WORD) in preparation for closing Ft. Worth facility to move operation to Colorado.
• Content consisted of tutorial instruction of operation of call center and reporting applications.

Technical Writer/Consultant

Confidential, Richardson, TX

Responsibilities:

• Produced/edited critical requirements documentation for high profile project blending different routing technologies resulting from recent merger of Confidential and Confidential .
• Produced project management planning documentation including project “timeline” graphics. Emphasis on requirements/information gathering and meeting facilitation with local Subject Matter Experts.
• Utilized MS WORD (including WORD timeline feature) and PowerPoint.

Technical Writer/Consultant

Confidential, Plano, TX

Responsibilities:

• Produced disaster recovery materials for “quote to cash” systems, capturing policies and procedures for DR program as they were being created (using ITIL best practices). Intense information gathering and meeting facilitation.
• Acted as back up to Program Manager. Performed as Command Center Lead at Plano location during critical data migrations. Conducted meetings and conference meetings in PM’s absence.
• Utilized entire MS Office suite including MS Project. All documentation from project was produced for SEC audit and passed upon first review.

Technical Writer/Consultant

Confidential, Irving, TX

Responsibilities:

• Produced print and web-based training materials for foreign and domestic call centers for client Confidential.
• Content was tutorial instruction of CSR operation of multiple customer scenarios including payment acceptance and order troubleshooting.
• Equal efforts of researching existing documentation and interviewing experts.

Telecom Technical Writer/Business Analyst/Consultant

Confidential, Irving, TX

Responsibilities:

• Produced (wrote, compiled, edited, and proofed) business rules system documentation utilizing SCHEMAs, data models, TRDs (Technical Requirements Documents), Work Requests, Change Requests, and application transaction documentation for client SBC (for end user governmental agency client) including payment acceptance and order resolution, requiring strict adherence to deadlines. Extensive use of MS Office (including WORD, Access, and Excel).
• Designed training and process documentation from brief visit with experts at the St. Louis facility using WORD and PhotoShop. Coordinated documentation efforts for multiple entities in multiple formats. Improved formats.

Technical Documentation and Training Manager

Confidential, Carrollton, TX

Responsibilities:

• Produced (interviewed, wrote, compiled, and edited) initial user and installation documentation for new cutting-edge ever-changing security software including 300-page access control user guide using MS WORD. Interviewed more than a dozen experts/developers to gather information and coordinate documentation efforts for this massive technical work.
• Supervised and conducted live train-the trainer classroom course. Developed curriculum, handouts and textbook, testing materials, and pre-requisite criteria for classroom program utilizing MS WORD and PowerPoint.
• Used internal web-based testing and evaluation utility. Content of guide and curriculum included installation, configuration, and operation of elaborate access control software. Other software used: PhotoShop, MS Excel, and WordStar. Technical documentation was submitted to UL for successful audit.

Telecommunications Technical Writer

Confidential, Kansas City, MO

Responsibilities:

• Produced procedural documentation for Confidential ’s Webhosting facility in Kansas City as part of compliance with Sun’s certification system in conjunction with a Sun/ Confidential alliance agreement. Facilitated interview meetings with Subject Matter Experts onsite in crunch deadline to complete project in half the time.

Wireless Internet/Telecom Technical Writer

Confidential, Plano, TX

Responsibilities:

• Produced initial user and installation documentation for start-up wireless internet component infrastructure including 274 page Element Management System (EMS) user guide. Extensively interviewed group of predominantly Chinese and Hindi engineers to extract all the information necessary to produce this comprehensive guide for this extraordinary never-before-seen system technology.

Telecommunications Technical Writer

Confidential, Richardson, TX

Responsibilities:

• Researched and created complete site documentation and implementing procedures for ISO 9001 certification.
• Required coordinating/facilitating meetings with every individual (approximately 20) in the Inventory Department to capture individual processes.
• Created and implemented documentation control procedures for department to ensure documentation would be maintained and manageable after my departure.
• Produced user guide for new telecommunications network configuration software. Facilitated project through extensive interviews with developers to capture information for user guide in critically short deadline situation.

Telecommunications Technical Writer

Confidential, Irving, TX

Responsibilities:

• Documented Telecommunication Subject Matter Expert forums, capturing system configurations, process flows, system issues, data flows, use cases, and business rules. Intense, extensive meeting coordination and facilitation of more than 70 regular SMEs (and occasional others external to the program).
• Was instrumental in development and facilitation of SME forum program, which doubled during my tenure.

Technical Information Administrator

Confidential, Monett, MO

Responsibilities:

• Responsible for the creation and production (original technical writing and desktop publishing) of all technical documentation including Installation Instructions and Product Specifications (both in accordance with governmental regulations), and various brochures.
• Completely responsible for scheduling, coordination, and facilitation of information gathering from all engineers.
• Team member responsible for producing 90 page AutoCAD tutorial for internal use by sales representatives.
• Developed ISO9000 Certification policies and procedures.
• Converted documentation from HTML for Intranet Applications.
• Responsible for conversion of technical documentation for Website application.
• Conversion of ISO 9000 documentation into HTML format for (Intranet) Website access.
• Produced desktop version of 45-page company business plan for use by parent company Board of Directors.
• Creation or updating of company-wide documentation for all product lines, some dating back 50 years.
• Team members originating first company internal CD tutorial and reference.
• Extensive use of MS WORD, PageMaker, PhotoShop, Adobe Acrobat, PowerPoint, Front Page.
• Serviced and maintained company-wide documentation for ISO 9001 certification.