SUMMARY:

I have performed as writer and analyst in numerous project roles in the Confidential contracting environment for almost 20 years. I collaborated with SMEs, interviewed technical and non - technical personnel at all levels, from top executives to testers, architects to analysts, in both government and corporate organizations. Along the way, I authored a variety of documents: white papers, assessments, policies, specifications and requirements, web content. I worked with decision-makers who crafted the mechanisms for secure collaboration among global defense organizations, including governments. I have written and edited technical documents as contract deliverables for Confidential departments and agencies. I've participated on FISMA and FedRAMP assessment teams, written and edited compliance documents according to Confidential SP and the relevant FIPS (standards) documents.

TECHNICAL AND NON-TECHNICAL PROFICIENCIES AND EXPERTISE:

• Word, PowerPoint, Excel; MS Visio
• Adobe Creative Suite; Acrobat Pro, InDesign, Photoshop; Adobe FrameMaker
• TechSmith Snag-IT, video capture and editors: Adobe Captivate, Camtasia
• SharePoint
• AP Style
• Chicago Manual of Style
• GPO Style Manual
• Microsoft Technical Style Manual

EXPERIENCE:

Proposal/Technical Writer

Confidential, Washington, DC

Responsibilities:

• As a freelance business development consultant and proposal writer, I have worked for small and large companies that are building their Confidential business portfolios.
• I have mentored newer companies, advised on business strategies, offered staffing recommendations and performed contract pricing.
• On proposal teams, I have served as volume lead, editor, resume writer and proposal manager.
• I have written proposals for technology services and hardware, as well as information assurance and cybersecurity.
• Confidential proposal consulting, I continue to engage clients as a technical writer and editor, creating systems and user documentation, as well as policy documents and compliance reports.

Confidential, McLean, VA

Sr. Technical Writer/ Analyst

Responsibilities:

• I was among many technical professionals who were contracted to support the systems migration process for the new entity, renamed Guidehouse.
• As a senior technical writer and business analyst, I analyzed existing documentation of critical business processes (as-is) and compared them to the to-be specifications as closely as possible to determine potential updates, identify gaps in all existing documentation.
• The systems included all financial, human capital and analytics. The new company’s systems and processes, 100% cloud-based, were to be fully migrated and ready to run on a specific cut-over date.
• I was tasked to rewrite almost 25 documents that comprised a major portion of the existing system documentation, identify and correct workflow errors that came out of the transformation/ migration process, and to determine a best-case strategy for presentation and access for users, primarily Help Desk personnel.
• The documentation also required the creation of new and revision of existing work flow diagrams (Visio > pdf), docx or pptx > pdf).
• I performed this role remotely along with others on the team, collaborating via conferencing apps and sharing and exchanging documents securely via ShareFile© and other tools.

Sr. Technical Writer/ Analyst

Confidential, Washington, DC

Responsibilities:

• As part of a team supporting the operations and maintenance of an internal portal for many of Confidential ’s mission critical applications, I worked with ColdFusion and Flex developers and Oracle d Confidential base administrators to update system documentation, SOPs, user guides and materials as revisions and enhancements were completed, tested and deployed.
• I worked with the QA analyst to test and verify new and revised functions.
• I became the team’s interim Business Analyst when that role was unexpectedly vacated just as we began work on a major contract deliverable, the annual Confidential Real Property Profile (FRPP).
• The FRPP is a comprehensive report that is submitted to GSA, ultimately delivered to Office of Management and Budget (OMB), which details the quantity and disposition of real property resources used by the Confidential government.
• I worked with the team’s developers and DBAs to perform the analyses to deliver our task successfully and on time.
• I also delivered a video to supplement the FRPP user guide for Confidential ’s property specialists.
• Our team used Atlassian’s Jira to capture activity such as customer calls, system defects, corrective actions and software enhancements made throughout development, testing and deployment.

Information Assurance Analyst/ Sr. Technical Writer

Confidential, Reston, VA

Responsibilities:

• Our team served as liaison to the system owners, supporting the assessment team that was responsible for periodic system scans, threat assessments and other threat mitigation activities.
• We made regular contact with the system owners to advise them of compliance deficiencies and risk mitigation.
• We were responsible for routine reports to management concerning the system owners’ responses to security issues.
• This position required that I work towards several security s, which I began; the contract ended unexpectedly.

Sr. Technical Writer

Confidential, MD

Responsibilities:

• I supported a matrixed team that performed security assessments of multiple agency systems.
• I worked with Confidential guidelines, i.e., FIPS 199, FIPS 200 and SP rev 4, supporting security analysts while aggregating findings from system scans and other evaluations to create and structure required documents, including the Security Assessment Plans (SAP), System Security Plans (SSP) and other task deliverables.
• Although brief, my time at NOAA was the most valuable for the quality of hands-on experience with system assessments.
• On my first day, I was handed a draft SSP (system security plan) for one of NOAA’s largest mission-critical systems.
• Fortunately, I was familiar with FISMA and related FIPS standards.
• When I joined the team, system boundaries had been determined and signed off (FIPS 199 and FIPS 200).
• Engineers and analysts addressed the controls and prepared responses to POA&Ms.
• As technical writer, I ensured that the assessment results were reported accurately using the templates provided and that the language for the POA&Ms and responses were well-written and easily understood.
• Security analysts conducted the required scans and analyses to discover system vulnerabilities, establish compliance with required controls per their risk levels, and their accompanying POA&Ms when applicable.
• I was responsible for the completeness and readability of resulting reports and documents, as well as compliance with prescribed styles and templates.

Consultant Communications Specialist/ Technical Writer/ Editor

Confidential, Vienna, VA

Responsibilities:

• Within the A&D industry, A&D companies are often competitors for the same contract dollars as well as collaborators on the very largest and sometimes multi-national integration and manufacturing initiatives that span global boundaries and timelines.
• Secure collaboration between member companies is an important member objective, to protect their intellectual property not just from each other, but also from the global cyberspace thieves.
• As part of a team, I have written specifications that have been adopted by other industry associations.
• The unique collaborative relationships between and among the larger member companies are complicated by their discrete contractual obligations and their compliance requirements, for example, with ITAR.
• I have supported and collaborated with Confidential -member SMEs to write and edit technical specifications, requirements documents and white papers, including Secure Email, Information Labeling & Handling, Identity Federation, Export Control and others.
• As Confidential 's Marketing Communications lead, I was also responsible for press releases, website content and editing and publishing the organization's e-magazine, Trust Points.
• As Confidential ’s Marketing Communications Consultant, I wrote and edited press releases; managed website content; developed collateral materials; edited and published Confidential ’s digital magazine. I coordinated several events, in Europe and in the U.S., managing logistics and producing event guides.

Technical Writer/ Editor

Confidential, Fairfax, VA

Responsibilities:

• I performed multiple writing and communications roles for Confidential ’s multi-year internal re-badging project, among the first non-government implementations
• I worked with engineers, analysts, architects and other SMEs to document systems, processes and procedures for various proprietary components of a new credentialing system as Identity and Access Management became a critical part of threat protection.
• The system produced credentials that are commonly referred to as PIV or CAC cards.
• This was my first role dedicated to a large identity management/ information assurance project.
• Guided by members of NGC’s corporate communications staff, I created employee-facing communications for the project.
• I produced almost a dozen and informational videos as well as print materials to socialize over 120,000 employees and contractors to the new credentialing process and the badge, which would provide greater security for personnel as well as physical and logical assets.
• The videos informed users about HSPD-12 and the need to adopt the new credentials that required tougher user vetting, while introducing enhanced security and privacy features and benefits.
• Videos also informed users about the actual badging process and how to prepare and care for the new badge, and finally, how to use their new credentials for access to corporate resources.

Associate Marketing Director / Capture Manager

Confidential, Alexandria, Virginia

Responsibilities:

• Led the weekly marketing meetings during which we discussed bid opportunities to make Bid-No Bid decisions
• Led the research to identify and qualify new contract opportunities
• Attended technology- and industry-related conferences and events to engage potential partners, collaborators and customers from both civilian and defense agencies
• Called on new customers and nurtured existing DI customer relationships
• Introduced new and emerging technologies to DI’s customer base
• Briefed prospective customers, which included high-level Confidential government managers, CIOs, VPs of potential corporate partners, officers within the uniformed services, and other decision-makers
• Managed market research and reported pipeline activity; supervised a full-time research analyst

Senior Account Executive

Confidential, Greenbelt, MD

Responsibilities:

• As a member of a team of Account Executives and inside salespeople, I leveraged contract vehicles to sell and deliver major hardware manufacturers’ desktops, notebooks and servers to government customers.
• I gave briefings and responded to RFQs for all scheduled products.
• I served as a Capture Manager for one of the segments of a major DoD IDIQ hardware contract.