OBJECTIVE:

To be associated with a dynamic organization where a solid record of achievement in technical writing, process improvement, and leadership skills can be used to enhance a company's objectives and stimulate personal growth.

SUMMARY:

• Twenty plus years of managerial experience in both office and electronic maintenance environments
• Twenty plus years of Business Analysis and Technical Writing experience in a business environment
• Ten plus years of experience training technicians, system operators and other end - users in basic and advanced system operations
• Wrote Technical Proposals in response to Request for Proposal (RFP), Request for Information (RFI) and Request for Quote (RFQ) for both commercial and US Government
• Business and system requirements gathering through interviews and research
• Developed Risk Management, Change Control, Software Quality Assurance (SQA) Management and Training Business Processes
• Prepared Functional Specification, User Guides, System Operation, Installation and Maintenance Manuals for software and hardware systems
• Produced Theory of Operation and Maintenance documentation in XML for use within a Content Management System
• Produced Marketing and Sales Brochures and White Papers from Engineering Reports Generated PowerPoint Presentations, incorporating text, graphics and animation, for customer meetings, trade shows
• Produced Work Flow and Process Flow Diagrams to enhance user understanding of system operation Formulated User Object Modeling to express user's application requirements Designed Use Case Modeling diagrams to capture and analyze the functional requirements of an application
• Created User Acceptance Testing Scripts (UAT) and performed operational testing of applications
• Wrote classroom and on-the-job training (OJT) courses, converted various documents into RoboHelp and PDF
• Project Manager for a reverse engineered documentation Project at Nortel Networks
• Site Manager for startup of U.S. Army Helicopter Flight Simulator in Germany including training of two site managers regarding company policies and procedures
• Standardized RFP/RFQ/RFI process to provide consistency within the organization
• Initiated technical proposals in support of Commercial, U.S. Government and internal company projects including cost analysis, staffing and support functions
• Developed Project Plans and Work Breakdown Structures (WBS) for large government and commercial projects
• Day Shift Supervisor on the F/A18 Flight Simulator developed Operator and Technician training courses. Primary area of responsibility was for the system computers.
• Established a centralized Customer Relations and Sub- Confidential information center (Help Desk) for the continental U.S
• Recruited and negotiated firm fixed price contracts with 150 sub-contractors in forty states
• Provided availability status and Quality Control Review of Sub-contractors and Operational Review of system installation procedures
• Developed and implemented engineering design changes and preventative and corrective maintenance procedures, produced hardware layout drawings and wiring diagrams.
• System Hardware Maintenance consultant for large government project
• Conducted Reliability, Availability and Maintainability studies (RAM) and Mean Time between Failure (MTBF) evaluations for commercial equipment
• Develop sales literature, brochures and white papers through a cooperative effort with Marketing
• Able to identify potential project high risk areas and formulate solutions based on sound managerial and business processes, staying mindful of the whole picture while paying close attention to detail
• Communicate and coordinate project status with all levels of management
• Coordinated team activities to insure project completion within desired time and budget
• Supervision of a diverse spectrum of individuals with various education and skill levels, including; engineers, technicians, system operators, administrative personnel, equipment operators and laborers
• Initiate and coordinate various projects with military and civilian representatives of foreign and U.S. Government agencies while working within the confines of ethnic, cultural and religious differences
• Strong computer experience in the use of a verity of software packages in both a PC and MAC environments

TECHNICAL SKILLS:

• MicroSoft Word
• MicroSoft Publisher
• MicroSoft Excel
• MicroSoft Projects
• MicroSoft PowerPoint
• RoboHelp
• Snagit
• Arobortext (XML Editor)
• RoboHelp HTML
• PaintShopPro
• Visio
• PhotoShop
• Adobe Acrobat
• SharePoint (User)
• Astoria (Content Management System)

JOB HISTORY:

Confidential

Technical Writer

Responsibilities:

• Documented Business Processes and Procedures
• Organized product specifications for Sales Training
• Developed content for commercial websites
• Through interviews of business owner, developed employee handbook
• Wrote Business Plans in accordance with Small Business Administration Loan submittal
• Produced Process Flow diagrams for e-Commerce Web Site

Lead Writer

Confidential, Fort Worth, TX

Responsibilities:

• Develop, formatted and standardized Business Processes and Procedures
• Analyzed project and federal requirements to determine documentation requirements
• Edited, formatted and finalized proposals and RFP’s to ensure compliance with departmental and Government requirements
• Evaluated and maintained documents to ensure compliance with technical requirements, including system capabilities, deficiencies, and performance
• Interviewed Subject Matter Experts (SME) for various portions of proposal and business processes
• Create Process Flow Diagrams
• Organized and maintained internal information systems documentation library in SharePoint.

Confidential

Technical Writer

Responsibilities:

• Documented business processes and procedures for loan/bankruptcy department
• Developed documentation project plan and timelines
• Maintained currency and accuracy of all documentation
• Wrote User documentation for company designed proprietary software applications
• Interviewed Subject Matter Experts (SME) for various portions of application
• Edited and formatted documentation to meet regulatory agency requirements

Technical Writer

Confidential, Arlington, TX

Responsibilities:

• Developed technical competency section for government and commercial proposals
• Created Theory of Operations, Repair, Preventive Maintenance and Training procedures for new and existing employees
• Worked with Graphic Artists to plan layout, graphical elements and document formatting
• Created and edited systems documentation, after-action reports, and standard operating procedures relating to contract-related deliverables
• Developed documentation using Astoria (XML Content Management) and Arbortext (XML Editor)
• Authored functional electronic diagrams based on engineering specifications
• Gathered system specifications for inclusion in proposal
• Developed System Operation Procedures and Quick Reference Guides

Process Improvement Specialist

Confidential

Responsibilities:

• Authored and implemented process improvements for e-Commerce Web Site for Fort Worth Corporation
• Documented and incorporated Business Processes and Procedures for Sales Training Manuals, Risk Management and RFQ/RFP responses
• Wrote/edited user guides that were published and used system wide on E-commerce Employee Intranet Site

Lead Writer

Confidential, Las Colinas, TX

Responsibilities:

• Wrote marketing material outlining the functionality of the corporate server running UNIX OS hosting a virtual machine to allow access by external clients running Microsoft OS
• Documented Oracle Data Base set up specifications and report gathering instructions
• Produced Business Processes and Procedures in accordance with SOX
• Developed process flow diagrams and documentation for software PCI Data Security Standards compliance
• Worked with software developers to troubleshoot and define user requests for changes to the application
• Wrote user documentation for company designed proprietary software applications
• Designed the standard course of training for new and existing client employees
• Trained new and existing employees and client’s employees on use of software application
• Maintained version control of all documentation

Confidential, Fort Worth, TX

Process Improvement Specialist/Writer

Responsibilities:

• Documented Business Processes and Procedures for Sales Training, Risk Management and RFQ/RFP responses
• Produced Process Flow diagrams for e-Commerce Web Site
• Wrote Functional Specification and User’s Guide for e-Commerce Web Site

Proposal Writer

Confidential, Baltimore, MD

Responsibilities:

• Interviewed Subject Matter Experts (SME) for various portions of proposal
• Edited and formatted proposal to meet Government requirements
• Performed cost analysis to determine the ROI to develop in house repair versus sub-contracted maintenance.
• Gathered information from two Sub-Contractors and incorporated their inputs into proposal

Confidential, Fort worth, TX

Technical Writer/Editor

Responsibilities:

• Documented Business Processes and Procedures for Sales Training, ROI Analysis
• Risk Management and RFQ/RFP responses

Confidential, Fort worth, TX

Technical Writer

Responsibilities:

• Produced business and repair processes and Flow diagrams
• Wrote Functional Specification and User’s Guide for e-Commerce Web Site
• Documented software department processes and procedures to meet Capability Maturity Model Integration Certification (CMMI) requirements
• Developed produced process flow diagrams
• Interviewed Subject Matter Experts (SME) and edited existing documentation to provide additional content for current process.